OPT Technical Support Specialist Jobs
Technical Support Specialist roles are among the more OPT-friendly positions in tech, with many employers already familiar with work authorization requirements. STEM OPT extension eligibility depends on your degree field, and roles at software or hardware companies often qualify. Most positions offer standard 40-hour schedules that align cleanly with OPT employment rules.
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Get Access To All JobsINTRODUCTION
Vivaticket, an industry leader in admission solutions for concert venues, sporting arenas, amusement parks, cultural attractions and much more in locations all around the world is seeking talented individuals for the role of Technical Support Specialist to support our range of ticketing solutions offered to our broad customer base.
ROLE AND RESPONSIBILITIES
The role of the Technical Support Specialist with Vivaticket is to:
- Troubleshoot proprietary POS software issues for both external and internal customers.
- Troubleshoot website and hardware issues for both external and internal customers.
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Identify, document, and clearly communicate the root cause of an issue to both internal and external customers.
- Ensure issues not requiring a source code change are resolved in a timely fashion.
- Design and execute SQL scripts to identify possible data integrity issues or software bugs.
- Validate Rest and Soap API calls.
- Manage multiple priorities and work independently or as part of a team.
- Participate in after-hours (evening & weekend) on-call rotation.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Collaborate and assist with other areas & departments on projects and initiatives.
- Travel to remote locations to provide support, as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
BASIC QUALIFICATIONS
- 2 years of relevant Technical Support Specialist experience (preferred)
- Excellent written and verbal communication skills (required)
- MS Office product suite
- Jira Service Desk (preferred)
- 2 years of SQL (required)
- Back-end ticketing or retail Point of Sale administration (required)
- eCommerce administration (preferred)
- 2 years Soap API experience
- 2 years Rest API experience
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows Operating Systems
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to learn new systems and software in a fast-paced environment.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
- Ability to test the software using regression methods.
PREFERRED QUALIFICATIONS
- Spanish (Preferred)
- Fluent English (Required)
- Willingness to travel: 25% (Preferred)
SCHEDULE
- 8 hour shift
- Monday to Friday
- On call
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
PAY
- From $45,000.00 per year
BENEFITS
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education
- Bachelor's (Preferred)
Experience
- Technical support: 1 year (Required)
- SQL: 1 year (Required)
- APIs: 1 year (Required)
APPLICATION QUESTION(S)
- Do you have experience using SQL for data validation or troubleshooting?
- Do you have experience working with APIs (for example, using Postman or reviewing REST requests/responses)?
- Do you have experience working and troubleshooting POS systems?
- Do you have experience in the Ticketed events industry (Ex. Theme parks)?
LOCATION
- Orlando, FL 32819 (Required)
WORK LOCATION
- In person
JOB TYPE
- Full-time
INTRODUCTION
Vivaticket, an industry leader in admission solutions for concert venues, sporting arenas, amusement parks, cultural attractions and much more in locations all around the world is seeking talented individuals for the role of Technical Support Specialist to support our range of ticketing solutions offered to our broad customer base.
ROLE AND RESPONSIBILITIES
The role of the Technical Support Specialist with Vivaticket is to:
- Troubleshoot proprietary POS software issues for both external and internal customers.
- Troubleshoot website and hardware issues for both external and internal customers.
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Identify, document, and clearly communicate the root cause of an issue to both internal and external customers.
- Ensure issues not requiring a source code change are resolved in a timely fashion.
- Design and execute SQL scripts to identify possible data integrity issues or software bugs.
- Validate Rest and Soap API calls.
- Manage multiple priorities and work independently or as part of a team.
- Participate in after-hours (evening & weekend) on-call rotation.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Collaborate and assist with other areas & departments on projects and initiatives.
- Travel to remote locations to provide support, as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
BASIC QUALIFICATIONS
- 2 years of relevant Technical Support Specialist experience (preferred)
- Excellent written and verbal communication skills (required)
- MS Office product suite
- Jira Service Desk (preferred)
- 2 years of SQL (required)
- Back-end ticketing or retail Point of Sale administration (required)
- eCommerce administration (preferred)
- 2 years Soap API experience
- 2 years Rest API experience
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows Operating Systems
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to learn new systems and software in a fast-paced environment.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
- Ability to test the software using regression methods.
PREFERRED QUALIFICATIONS
- Spanish (Preferred)
- Fluent English (Required)
- Willingness to travel: 25% (Preferred)
SCHEDULE
- 8 hour shift
- Monday to Friday
- On call
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
PAY
- From $45,000.00 per year
BENEFITS
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education
- Bachelor's (Preferred)
Experience
- Technical support: 1 year (Required)
- SQL: 1 year (Required)
- APIs: 1 year (Required)
APPLICATION QUESTION(S)
- Do you have experience using SQL for data validation or troubleshooting?
- Do you have experience working with APIs (for example, using Postman or reviewing REST requests/responses)?
- Do you have experience working and troubleshooting POS systems?
- Do you have experience in the Ticketed events industry (Ex. Theme parks)?
LOCATION
- Orlando, FL 32819 (Required)
WORK LOCATION
- In person
JOB TYPE
- Full-time
See all 180+ OPT Technical Support Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Technical Support Specialist
Target companies with existing H-1B sponsorship history
Employers who have previously sponsored H-1B visas are far more likely to extend OPT and consider future sponsorship. Check USCIS LCA disclosure data to identify which companies in your target market have a track record of supporting international technical hires.
Clarify your STEM OPT eligibility before applying
If your degree is in computer science, information systems, or a related STEM field, you may qualify for a 24-month STEM OPT extension. Confirming this upfront lets you tell employers you have up to three years of work authorization, which meaningfully reduces their sponsorship urgency.
Frame your technical certifications prominently
Certifications like CompTIA A+, Network+, or ITIL signal job-ready skills that offset any hesitation around visa logistics. Employers weighing OPT candidates more carefully will prioritize applicants who reduce onboarding risk through demonstrated, verifiable technical competence.
Apply to mid-size technology companies first
Large enterprises often have rigid hiring policies that slow OPT approvals. Mid-size software, SaaS, or hardware companies tend to move faster, have more flexibility around work authorization, and are often actively building out support teams where your skills fill an immediate gap.
Address OPT directly and confidently in interviews
Waiting for employers to raise the authorization question can create unnecessary tension. Briefly stating your OPT status, its duration, and your STEM extension eligibility early in the process removes ambiguity and signals that you have navigated this before and are fully prepared.
Apply before your OPT start date whenever possible
Many OPT students wait until authorization is in hand before applying, which compresses your timeline unnecessarily. Employers can interview and extend offers contingent on your EAD card arriving. Starting your search two to three months early gives you a much stronger negotiating position.
Technical Support Specialist OPT: Frequently Asked Questions
Do Technical Support Specialist roles typically sponsor H-1B visas?
Sponsorship rates vary by employer, but many technology and software companies that rely on technical support teams do have H-1B sponsorship experience. Your strongest targets are companies that have filed LCAs for similar roles in the past. Migrate Mate filters job listings specifically for OPT and visa-sponsoring employers, which makes narrowing your search much more efficient.
Does a Technical Support Specialist role qualify for the STEM OPT extension?
It depends on your degree, not just the job title. If your degree is in a qualifying STEM field such as computer science, information technology, or engineering, and the role involves applying that technical knowledge, it will generally qualify. Your Designated School Official confirms final eligibility. Roles at companies on the E-Verify system are required for the extension to apply.
Can I work as a Technical Support Specialist as a contractor or through a staffing agency on OPT?
Yes, but with an important caveat. You must have a clear employer-employee relationship, which means the staffing agency, not the end client, must be your legal employer of record and must sign your STEM OPT I-983 training plan if you pursue an extension. Arrangements where no single entity claims employer responsibility can put your OPT status at risk.
How early should I start applying for Technical Support Specialist jobs on OPT?
Start your search at least two to three months before your OPT authorization begins. Most employers understand that your EAD card may arrive shortly after you accept an offer and will set a start date accordingly. Beginning early also gives you time to target companies with established sponsorship pipelines rather than settling for whoever responds first.
What should I do if a Technical Support Specialist job posting says it does not sponsor visas?
OPT is work authorization you already hold, not a visa sponsorship request. Many employers listing that disclaimer are referring to H-1B sponsorship, not current work authorization. It is worth applying and clarifying in your cover note or screening call that you are currently authorized to work and are not asking the employer to sponsor anything at this stage.