OPT Customer Relations Representative Jobs
Customer Relations Representative jobs are a strong fit for F-1 OPT students with communication, problem-solving, and customer-facing skills. Most roles qualify under business or communications degree fields, and employers in this space frequently hire OPT candidates with STEM OPT extension eligibility depending on your major.
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Get Access To All JobsINTRODUCTION
Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
POSITION DESCRIPTION
The Associate Customer Relations Representative supports the customer experience at Applied Medical by managing inbound and outbound customer interactions, processing orders, and collaborating across internal departments to resolve customer needs efficiently. This role works within a team-oriented customer relations environment and serves as a direct point of contact for external customers and internal partners including Credit, Field Operations, and Shipping. Candidates with a background in customer service, order management, or account support in a call center or manufacturing environment are encouraged to apply.
Key Responsibilities
- Enter and manage customer orders accurately within Applied Medical's order management systems.
- Handle inbound and outbound customer communications to address inquiries, resolve issues, and support account needs.
- Collaborate with internal departments including Credit, Field Operations, and Shipping to ensure timely and accurate order fulfillment.
- Build and maintain strong working relationships with external customers by providing responsive, professional service.
- Learn and apply Customer Relations team processes, procedures, and system workflows to support daily operations.
- Assist with additional tasks and projects as assigned to support team and departmental goals.
- Understand and comply with safety rules and company policies.
Success in This Role Looks Like
- Processing customer orders accurately and efficiently with a high degree of attention to detail.
- Resolving customer inquiries and issues quickly through clear communication and effective cross-functional coordination.
- Building dependable working relationships with both external customers and internal partners.
- Demonstrating growing proficiency in Applied Medical's systems, processes, and customer relations workflows.
- Contributing to a team environment focused on service quality, accountability, and continuous improvement.
POSITION REQUIREMENTS
This Position Requires the Following Skills and Attributes
- Bachelor's degree.
- More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
- Knowledge of Microsoft Excel and Outlook.
- Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
- Ability to manage multiple priorities simultaneously in a fast-paced, team-oriented environment.
PREFERRED
The Following Skills and Attributes Are Preferred
- Bilingual in French.
- Experience with Systems, Applications, and Products in Data Processing (SAP).
- Familiarity with order entry, account management, or customer support within a manufacturing or medical device environment.
BENEFITS
- Competitive compensation range: $24 - $28 / hour (California).
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life. All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
INTRODUCTION
Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
POSITION DESCRIPTION
The Associate Customer Relations Representative supports the customer experience at Applied Medical by managing inbound and outbound customer interactions, processing orders, and collaborating across internal departments to resolve customer needs efficiently. This role works within a team-oriented customer relations environment and serves as a direct point of contact for external customers and internal partners including Credit, Field Operations, and Shipping. Candidates with a background in customer service, order management, or account support in a call center or manufacturing environment are encouraged to apply.
Key Responsibilities
- Enter and manage customer orders accurately within Applied Medical's order management systems.
- Handle inbound and outbound customer communications to address inquiries, resolve issues, and support account needs.
- Collaborate with internal departments including Credit, Field Operations, and Shipping to ensure timely and accurate order fulfillment.
- Build and maintain strong working relationships with external customers by providing responsive, professional service.
- Learn and apply Customer Relations team processes, procedures, and system workflows to support daily operations.
- Assist with additional tasks and projects as assigned to support team and departmental goals.
- Understand and comply with safety rules and company policies.
Success in This Role Looks Like
- Processing customer orders accurately and efficiently with a high degree of attention to detail.
- Resolving customer inquiries and issues quickly through clear communication and effective cross-functional coordination.
- Building dependable working relationships with both external customers and internal partners.
- Demonstrating growing proficiency in Applied Medical's systems, processes, and customer relations workflows.
- Contributing to a team environment focused on service quality, accountability, and continuous improvement.
POSITION REQUIREMENTS
This Position Requires the Following Skills and Attributes
- Bachelor's degree.
- More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
- Knowledge of Microsoft Excel and Outlook.
- Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
- Ability to manage multiple priorities simultaneously in a fast-paced, team-oriented environment.
PREFERRED
The Following Skills and Attributes Are Preferred
- Bilingual in French.
- Experience with Systems, Applications, and Products in Data Processing (SAP).
- Familiarity with order entry, account management, or customer support within a manufacturing or medical device environment.
BENEFITS
- Competitive compensation range: $24 - $28 / hour (California).
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life. All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
See all 51+ OPT Customer Relations Representative Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Relations Representative
Lead with your communication credentials
Customer relations roles prioritize clear communication and conflict resolution. Highlight specific examples from internships, coursework, or part-time work where you resolved complaints, retained customers, or improved satisfaction scores. Concrete outcomes matter more than general claims.
Address OPT status early and confidently
Many hiring managers misunderstand OPT work authorization. Clarify upfront that OPT requires no employer sponsorship and no cost to hire. A brief, direct explanation removes hesitation before it becomes a reason to pass on your application.
Target companies with existing international teams
Employers who already have international employees on their team are more familiar with OPT authorization. Look for companies with diverse customer bases, global operations, or offices in multiple countries, as they're more likely to understand the hiring process.
Emphasize bilingual or multicultural skills
Customer relations teams that serve diverse client bases actively seek multilingual candidates. If you speak more than one language fluently, list it prominently on your resume. This turns your international background into a direct competitive advantage over domestic applicants.
Know your OPT end date and plan around it
Employers weighing a short employment window may hesitate to hire. If you're eligible for a 24-month STEM OPT extension, mention it. Knowing your authorization timeline shows preparedness and signals to employers that you can commit beyond the initial 12 months.
Prepare to discuss H-1B transition clearly
Employers in customer relations may ask about long-term work authorization. Be ready to explain the H-1B visa process briefly, including that your employer would file on your behalf. Framing it as a straightforward next step reduces concern about future sponsorship complexity.
Customer Relations Representative OPT: Frequently Asked Questions
Can I work as a Customer Relations Representative on F-1 OPT?
Yes. Customer Relations Representative roles generally qualify under OPT if the work is directly related to your field of study, such as business, communications, marketing, or a related degree. You must have an active EAD card before your start date. Your employer does not need to sponsor you or pay any fees during your OPT period.
Where can I find Customer Relations Representative jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and lists Customer Relations Representative roles from employers who are open to hiring international candidates on work authorization. Searching there filters out positions where OPT students are unlikely to be considered, saving you time and reducing frustrating dead ends in your job search.
Does my degree field need to match a Customer Relations Representative role for OPT eligibility?
Yes, OPT requires that your job be directly related to your major area of study. Business administration, marketing, communications, and psychology degrees commonly support customer relations positions. If your degree is in a different field, you'll need to document how the role connects to your coursework. A STEM degree may also qualify if the employer operates in a STEM-adjacent industry.
Can I extend my OPT if I'm working as a Customer Relations Representative?
A 24-month STEM OPT extension is only available if your degree is on the STEM Designated Degree Program List. Most customer relations roles are supported by business or communications degrees, which are not STEM-designated. If your qualifying degree is in a STEM field and your employer is E-Verify registered, you may be eligible even in a non-technical customer-facing role.
What should I say to employers who are unfamiliar with OPT work authorization?
Explain that OPT is a federal work authorization program for F-1 students, that you already have or are applying for an Employment Authorization Document, and that the employer has no filing fees or sponsorship obligations during the OPT period. Most customer relations hiring managers are unfamiliar with the details, so a confident, simple explanation often resolves hesitation quickly.