OPT Customer Relations Representative Jobs
Customer Relations Representative jobs are a strong fit for F-1 OPT students with communication, problem-solving, and customer-facing skills. Most roles qualify under business or communications degree fields, and employers in this space frequently hire OPT candidates with STEM OPT extension eligibility depending on your major.
Find OPT Customer Relations Representative JobsOverview
Showing 5 of 44+ Customer Relations Representative jobs
See all 44+ Customer Relations Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Relations Representative roles.
Get Access To All JobsINTRODUCTION
We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
YOUR RESPONSIBILITIES
As a Customer Relations Representative, you will:
- Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
- Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
- Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
- Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—highlight gaps in service delivery and drive continuous improvement.
- Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
- Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.
- Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:
- Forecast Purchase Agreements (FPAs)
- Consignment Agreements
- Stocking Agreements
- Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.
- Contribute to internal operational planning and strategy development by representing the customer perspective.
KEY SKILLS & COMPETENCIES
- Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
- Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
- Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
- Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
- Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
- Problem Solving: Proactive issue resolution with a customer-centric mindset.
- Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
- Industry Knowledge: Understanding mineral processing and mining operations.
- Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.
WHAT YOU BRING
- Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
- Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
- Familiarity with PDM, ERP and CRM systems.
- Willingness to travel frequently to customer locations across North America.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
INTRODUCTION
We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
YOUR RESPONSIBILITIES
As a Customer Relations Representative, you will:
- Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
- Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
- Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
- Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—highlight gaps in service delivery and drive continuous improvement.
- Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
- Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.
- Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:
- Forecast Purchase Agreements (FPAs)
- Consignment Agreements
- Stocking Agreements
- Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.
- Contribute to internal operational planning and strategy development by representing the customer perspective.
KEY SKILLS & COMPETENCIES
- Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
- Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
- Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
- Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
- Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
- Problem Solving: Proactive issue resolution with a customer-centric mindset.
- Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
- Industry Knowledge: Understanding mineral processing and mining operations.
- Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.
WHAT YOU BRING
- Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
- Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
- Familiarity with PDM, ERP and CRM systems.
- Willingness to travel frequently to customer locations across North America.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
See all 44+ OPT Customer Relations Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Relations Representative Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Relations Representative
Lead with your communication credentials
Customer relations roles prioritize clear communication and conflict resolution. Highlight specific examples from internships, coursework, or part-time work where you resolved complaints, retained customers, or improved satisfaction scores. Concrete outcomes matter more than general claims.
Address OPT status early and confidently
Many hiring managers misunderstand OPT work authorization. Clarify upfront that OPT requires no employer sponsorship and no cost to hire. A brief, direct explanation removes hesitation before it becomes a reason to pass on your application.
Target companies with existing international teams
Employers who already have international employees on their team are more familiar with OPT authorization. Look for companies with diverse customer bases, global operations, or offices in multiple countries, as they're more likely to understand the hiring process.
Emphasize bilingual or multicultural skills
Customer relations teams that serve diverse client bases actively seek multilingual candidates. If you speak more than one language fluently, list it prominently on your resume. This turns your international background into a direct competitive advantage over domestic applicants.
Know your OPT end date and plan around it
Employers weighing a short employment window may hesitate to hire. If you're eligible for a 24-month STEM OPT extension, mention it. Knowing your authorization timeline shows preparedness and signals to employers that you can commit beyond the initial 12 months.
Prepare to discuss H-1B transition clearly
Employers in customer relations may ask about long-term work authorization. Be ready to explain the H-1B visa process briefly, including that your employer would file on your behalf. Framing it as a straightforward next step reduces concern about future sponsorship complexity.
Customer Relations Representative OPT: Frequently Asked Questions
Can I work as a Customer Relations Representative on F-1 OPT?
Yes. Customer Relations Representative roles generally qualify under OPT if the work is directly related to your field of study, such as business, communications, marketing, or a related degree. You must have an active EAD card before your start date. Your employer does not need to sponsor you or pay any fees during your OPT period.
Where can I find Customer Relations Representative jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and lists Customer Relations Representative roles from employers who are open to hiring international candidates on work authorization. Searching there filters out positions where OPT students are unlikely to be considered, saving you time and reducing frustrating dead ends in your job search.
Does my degree field need to match a Customer Relations Representative role for OPT eligibility?
Yes, OPT requires that your job be directly related to your major area of study. Business administration, marketing, communications, and psychology degrees commonly support customer relations positions. If your degree is in a different field, you'll need to document how the role connects to your coursework. A STEM degree may also qualify if the employer operates in a STEM-adjacent industry.
Can I extend my OPT if I'm working as a Customer Relations Representative?
A 24-month STEM OPT extension is only available if your degree is on the STEM Designated Degree Program List. Most customer relations roles are supported by business or communications degrees, which are not STEM-designated. If your qualifying degree is in a STEM field and your employer is E-Verify registered, you may be eligible even in a non-technical customer-facing role.
What should I say to employers who are unfamiliar with OPT work authorization?
Explain that OPT is a federal work authorization program for F-1 students, that you already have or are applying for an Employment Authorization Document, and that the employer has no filing fees or sponsorship obligations during the OPT period. Most customer relations hiring managers are unfamiliar with the details, so a confident, simple explanation often resolves hesitation quickly.