OPT Application Support Analyst Jobs
Application Support Analyst roles are a strong fit for F-1 OPT students with degrees in computer science, information systems, or a related technical field. Most positions qualify as STEM OPT extensions, giving you up to 36 months of work authorization while you build hands-on enterprise software experience in the U.S.
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Novant Health is seeking a strategic, operationally strong, and solutions-oriented Manager of HR Technology Application Support to lead teams responsible for supporting, optimizing, and advancing enterprise Human Resources systems and applications. This role is ideal for a leader who can independently drive execution, balance operational excellence with long-term strategy, and create structure, accountability, and continuous improvement across a complex HR technology environment.
The Manager, HR Technology Application Support will provide leadership across multiple HR technology platforms, partnering across HR, IT, vendors, and operational stakeholders to improve workflows, system functionality, reporting, and user experience. This leader will serve as a key partner to HR leadership, ensuring systems, processes, and operational delivery effectively support business objectives, organizational growth, and evolving workforce needs.
This is a remote opportunity, with preference given to candidates located in a Novant Health market.
What We're Looking For:
Education: 4 Year / Bachelors Degree in Human Resources, Labor Relations, Computer Science; required.
Experience:
- Three years of Information Systems experience, required.
- Three years of Management Information Systems; Broad knowledge of a variety of computer systems and technologies (Infor/GHR) experience, required.
- Lead and develop teams responsible for enterprise HR technology support, operational delivery, enhancements, and continuous improvement across multiple platforms and workstreams.
- Provide strategic direction for HR systems support, optimization, and continuous improvement initiatives.
- Establish prioritization, accountability, and operational discipline across competing operational demands, projects, stakeholder needs, and strategic initiatives.
- Oversee the support and functionality of HR technology platforms including Infor HR Talent, Workforce Management (WFM), iCIMS, iLearn, and other HR systems.
- Partner with operational leaders and stakeholders to translate business needs into scalable workflows, process improvements, and technology-enabled solutions.
- Collaborate across HR leaders, Workforce Insights, and stakeholders to analyze operational and workforce data, identifying trends, risks, and opportunities related to recruitment, retention, engagement, staffing, and compliance.
- Ensure accuracy, reliability, and integrity of HR reporting, analytics, and system-generated data through coordination with data owners, reporting partners, and stakeholders.
- Lead root-cause analysis and operational problem-solving efforts, developing recommendations to improve processes, forecasting accuracy, and operational effectiveness.
- Facilitate current and future-state workflow discussions, conduct gap analyses, and support implementation of process and technology enhancements.
- Drive adoption of technology solutions and promote best practices related to automation, process improvement, and system utilization.
- Build and maintain strong partnerships across HR, IT, and business leadership to align priorities, navigate competing stakeholder needs, and enable integrated workforce technology solutions.
- Lead projects and operational initiatives from planning through execution, maintaining visibility into progress, risks, dependencies, and stakeholder communication.
- Ensure HR technology platforms, system updates, and operational practices remain aligned with organizational policies, data privacy standards, and applicable regulatory requirements.
What We’re Looking For
- Leadership experience managing and developing teams supporting enterprise HR systems, operational delivery, or business technology environments.
- Ability to independently lead operational execution, manage competing priorities, and maintain momentum across multiple systems, projects, and stakeholder demands.
- Leadership style grounded in coaching, accountability, ownership, and team development.
- Demonstrated success navigating ambiguity, organizational complexity, and evolving priorities while maintaining structure, accountability, and execution.
- Strategic mindset with the ability to balance current operational demands and long-term organizational goals.
- Experience managing multiple systems, workstreams, projects, and stakeholders within a fast-paced environment.
- Background leading process improvement, workflow optimization, systems implementation, or digital transformation initiatives.
- Analytical, consultative, and problem-solving skills with the ability to translate business needs into technical and operational requirements, interpret technical concepts for business stakeholders, and turn data into actionable recommendations.
- Excellent communication and relationship-building skills with the ability to influence, build alignment, and collaborate across all levels of the organization.
- Organized, action-oriented work style with the capacity to drive projects through completion despite competing priorities or challenges.
- Critical thinking, adaptability, and resilience in navigating change, complexity, and evolving priorities.
- Passion for technology, innovation, operational excellence, and continuous improvement.
Preferred Qualifications
- Experience supporting HR technology platforms such as Infor HR Talent, Infor WFM, iCIMS, iLearn (Cornerstone LMS), or similar enterprise systems.
- Experience supporting HR technology portfolios within healthcare or other large, complex, highly matrixed organizations.
- Knowledge of enterprise HR systems, operational reporting, data integrity, and compliance considerations within complex organizations.
- Demonstrated curiosity, learning agility, and comfort operating within evolving technology and operational environments.
What We Offer:
Novant Health is seeking a strategic, operationally strong, and solutions-oriented Manager of HR Technology Application Support to lead teams responsible for supporting, optimizing, and advancing enterprise Human Resources systems and applications. This role is ideal for a leader who can independently drive execution, balance operational excellence with long-term strategy, and create structure, accountability, and continuous improvement across a complex HR technology environment.
The Manager, HR Technology Application Support will provide leadership across multiple HR technology platforms, partnering across HR, IT, vendors, and operational stakeholders to improve workflows, system functionality, reporting, and user experience. This leader will serve as a key partner to HR leadership, ensuring systems, processes, and operational delivery effectively support business objectives, organizational growth, and evolving workforce needs.
This is a remote opportunity, with preference given to candidates located in a Novant Health market.
What We're Looking For:
Education: 4 Year / Bachelors Degree in Human Resources, Labor Relations, Computer Science; required.
Experience:
- Three years of Information Systems experience, required.
- Three years of Management Information Systems; Broad knowledge of a variety of computer systems and technologies (Infor/GHR) experience, required.
- Lead and develop teams responsible for enterprise HR technology support, operational delivery, enhancements, and continuous improvement across multiple platforms and workstreams.
- Provide strategic direction for HR systems support, optimization, and continuous improvement initiatives.
- Establish prioritization, accountability, and operational discipline across competing operational demands, projects, stakeholder needs, and strategic initiatives.
- Oversee the support and functionality of HR technology platforms including Infor HR Talent, Workforce Management (WFM), iCIMS, iLearn, and other HR systems.
- Partner with operational leaders and stakeholders to translate business needs into scalable workflows, process improvements, and technology-enabled solutions.
- Collaborate across HR leaders, Workforce Insights, and stakeholders to analyze operational and workforce data, identifying trends, risks, and opportunities related to recruitment, retention, engagement, staffing, and compliance.
- Ensure accuracy, reliability, and integrity of HR reporting, analytics, and system-generated data through coordination with data owners, reporting partners, and stakeholders.
- Lead root-cause analysis and operational problem-solving efforts, developing recommendations to improve processes, forecasting accuracy, and operational effectiveness.
- Facilitate current and future-state workflow discussions, conduct gap analyses, and support implementation of process and technology enhancements.
- Drive adoption of technology solutions and promote best practices related to automation, process improvement, and system utilization.
- Build and maintain strong partnerships across HR, IT, and business leadership to align priorities, navigate competing stakeholder needs, and enable integrated workforce technology solutions.
- Lead projects and operational initiatives from planning through execution, maintaining visibility into progress, risks, dependencies, and stakeholder communication.
- Ensure HR technology platforms, system updates, and operational practices remain aligned with organizational policies, data privacy standards, and applicable regulatory requirements.
What We’re Looking For
- Leadership experience managing and developing teams supporting enterprise HR systems, operational delivery, or business technology environments.
- Ability to independently lead operational execution, manage competing priorities, and maintain momentum across multiple systems, projects, and stakeholder demands.
- Leadership style grounded in coaching, accountability, ownership, and team development.
- Demonstrated success navigating ambiguity, organizational complexity, and evolving priorities while maintaining structure, accountability, and execution.
- Strategic mindset with the ability to balance current operational demands and long-term organizational goals.
- Experience managing multiple systems, workstreams, projects, and stakeholders within a fast-paced environment.
- Background leading process improvement, workflow optimization, systems implementation, or digital transformation initiatives.
- Analytical, consultative, and problem-solving skills with the ability to translate business needs into technical and operational requirements, interpret technical concepts for business stakeholders, and turn data into actionable recommendations.
- Excellent communication and relationship-building skills with the ability to influence, build alignment, and collaborate across all levels of the organization.
- Organized, action-oriented work style with the capacity to drive projects through completion despite competing priorities or challenges.
- Critical thinking, adaptability, and resilience in navigating change, complexity, and evolving priorities.
- Passion for technology, innovation, operational excellence, and continuous improvement.
Preferred Qualifications
- Experience supporting HR technology platforms such as Infor HR Talent, Infor WFM, iCIMS, iLearn (Cornerstone LMS), or similar enterprise systems.
- Experience supporting HR technology portfolios within healthcare or other large, complex, highly matrixed organizations.
- Knowledge of enterprise HR systems, operational reporting, data integrity, and compliance considerations within complex organizations.
- Demonstrated curiosity, learning agility, and comfort operating within evolving technology and operational environments.
See all 55+ OPT Application Support Analyst Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as an Application Support Analyst
Lead with your technical stack
Application Support Analyst roles require fluency with specific tools, such as SQL, JIRA, ServiceNow, or ERP systems. List every relevant platform you have hands-on experience with. Hiring managers scan for tool matches before reading anything else on your resume.
Highlight your STEM OPT eligibility upfront
Many employers hesitate because they assume OPT is short-term. If your degree qualifies you for a 24-month STEM extension, say so clearly in your cover letter. It shifts the conversation from risk to a three-year runway of work authorization.
Target employers already sponsoring technical roles
Companies that sponsor H-1B visas for software engineers and data analysts are far more likely to support OPT extensions for application support roles. Browse Migrate Mate to find employers with an established track record of hiring international technical candidates.
Document your troubleshooting process in interviews
Interviewers for application support roles want to see structured problem-solving. Walk through a real incident you resolved, covering how you diagnosed the issue, who you escalated to, and how you documented the fix for future reference.
Emphasize cross-functional communication experience
Application support sits between technical teams and end users. Employers want analysts who can translate error logs into plain-language explanations. If you have experience liaising between developers and non-technical stakeholders, make that visible on your resume.
Prepare your OPT paperwork before your first day
Your employer will need your EAD card and a copy of your I-20 before onboarding. Confirm with your DSO that your OPT start date aligns with your offer letter. Even a one-day gap in authorization can complicate your employment records.
Application Support Analyst OPT: Frequently Asked Questions
Do Application Support Analyst roles qualify for STEM OPT extension?
Most Application Support Analyst positions qualify for the 24-month STEM OPT extension because the role typically requires a degree in computer science, information systems, or management information systems, all of which appear on the STEM designated degree program list. Your DSO can confirm whether your specific degree and employer meet the E-Verify requirement that is mandatory for STEM extensions.
How do I find Application Support Analyst employers willing to hire OPT students?
The most efficient approach is to focus on employers who already have a history of sponsoring work visas for technical roles. Migrate Mate filters job listings specifically for OPT-eligible candidates, so you can browse Application Support Analyst openings at companies that have demonstrated willingness to hire and retain international talent rather than applying blindly and hitting visa-related rejections.
What does the E-Verify requirement mean for my STEM OPT extension?
To qualify for the 24-month STEM OPT extension, your employer must be enrolled in E-Verify, the federal online system that confirms work authorization. You should ask any potential employer whether they are E-Verify enrolled before accepting an offer. If they are not enrolled, you can still work on standard OPT, but you will not be eligible for the STEM extension, which limits your total authorized period to 12 months.
Can I work as a contractor or on a third-party placement as an Application Support Analyst on OPT?
You can work through a staffing agency or third-party placement on OPT, but the arrangement requires careful documentation. Your employer of record must be the entity that signs your training plan and EAD paperwork. For STEM OPT specifically, the end client where you are placed must also meet E-Verify enrollment requirements. Confirm all of these details with your DSO before accepting a contract role.
What happens to my OPT if my Application Support Analyst role ends before my authorization expires?
F-1 OPT allows a total of 90 days of unemployment during your standard OPT period. If you lose your Application Support Analyst role, that 90-day clock begins immediately. You do not need to leave the country right away, but you must find new employment within that window. Notify your DSO as soon as your employment ends so your SEVIS record stays accurate and your grace period is properly documented.