OPT Client Service Manager Jobs

RN, Patient Placement Bed Manager

Part Time – 24 hours

7a-7p

Responsible for the facilitation of accurate patient placement into the health system based on clinical relevance, with integration of care management skills to support organizational fiscal goals. Supports the patient throughput assistant in daily work and acts as the clinical expert/decision maker for daily throughput for BHS. This clinical expert is responsible for the daily work of integrating clinical and financial components to accurately reflect the appropriate level of care and patient placement decisions. Manages and coordinates BH ED patient admission requests and Regional Transfer Center requests for correct placement into BH hospitals, where care can be provided in the right setting. Work closely with providers for transfer requests seeking specialty services to ensure care can be provided prior to acceptance. Manages all internal flow/throughput for patients who may need to move from one level of care or bed to another. The candidate will be responsible for upholding decision making processes related to management of appropriate bed assignment and patient flow.

Uses Patient Placement skills, insures that patients move efficiently from access point to appropriate level of care and location. Reviews all cases on admission to identify level of care, potential need for practice guideline utilization, to determine the anticipated LOS and anticipated care needed for each patient. Works with the health care team to proactively evaluate medical, psycho social and physical needs of patient and family, insuring appropriate bed placement for care. Is a resource to members of the health care team for appropriate management as outlined in the evidence based practice guidelines.

Uses Utilization Analysis /Management principles, insures that patient’s site of care delivery is appropriate, in collaboration with other disciplines as necessary. On admission performs utilization analysis using pre-established screening criteria and guidelines, nursing expertise and sound judgment in accordance with departmental policies. Communicates utilization analysis information as appropriate to health care team.

Uses patient placement knowledge to facilitate and coordinate the request for an appropriate bed, based on level of care and clinical needs of the patient, acts as the patient throughput decision maker. Responsible for upholding decision making processes related to management of appropriate bed assignment. Assesses appropriateness for admission and level of care. Communicates changes in level of care to health care team and facilitates the discussion of plans for delivering care at the appropriate setting. Intervenes as appropriate utilizing departmental policies and communicating excessive length of stay/placement problems/ other issues to department manager.

Uses Clinical Skills and Knowledge to ensure quality, evidence based care is provided and the patient is assigned to the appropriate level of care with the correct status. Identifies patients needs to appropriately place the patient to the correct unit and BH hospital.

Required Work Experience:

• MA Licensed RN and Bachelors Degree required
• 5 yrs acute care clinical nursing required, ED, Critical Care Experience strongly preferred
• Requires a working knowledge of community resources and Utilization/Quality Review standards. Understanding of the hospitals patient placement guidelines to support patient throughput.
• Critical thinking with the ability to assess and prioritize decisions in a rapidly changing environment.
• Must possess excellent interpersonal skills in order to interact with all levels of health care providers and support staff. Excellent computer, telephone, organizational, and relationship building skills.

Education:

Bachelors Degree in Nursing (Required)

Certifications:

Registered Nurse – State of Massachusetts

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$47.14 – $54.19 – $64.11

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.