Customer Success Manager Jobs for OPT Students
Customer Success Manager roles are among the more OPT-friendly positions in tech and SaaS, with many mid-size and enterprise employers filing H-1B sponsorship for strong performers. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you enough runway to prove impact and start sponsorship conversations.
See All Customer Success Manager JobsOverview
Showing 5 of 5,352+ Customer Success Manager jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 5,352+ Customer Success Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager roles.
Get Access To All JobsINTRODUCTION
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Let’s shape the future of customer engagement together!
POSITION OVERVIEW:
As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders. As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers. One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities:
- Proactively manage a book of Mid Market level ($70K - 250K+ ARR) Iterable customers
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
- Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction
- Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
- Work with the Support team and other cross functional teams to triage any issues faced by your customers
- Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
QUALIFICATIONS
- Ability to proactively own the entire customer experience, from onboarding through expansion
- Exceptional communication and interpersonal skills
- Comfort with presenting complex information to executives
- Strong ability to understand technical concepts and problem-solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
PERKS & BENEFITS:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
RECRUITMENT DISCLAIMER:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page
- Official LinkedIn Jobs page
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
INTRODUCTION
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Let’s shape the future of customer engagement together!
POSITION OVERVIEW:
As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders. As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers. One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities:
- Proactively manage a book of Mid Market level ($70K - 250K+ ARR) Iterable customers
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
- Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction
- Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
- Work with the Support team and other cross functional teams to triage any issues faced by your customers
- Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
QUALIFICATIONS
- Ability to proactively own the entire customer experience, from onboarding through expansion
- Exceptional communication and interpersonal skills
- Comfort with presenting complex information to executives
- Strong ability to understand technical concepts and problem-solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
PERKS & BENEFITS:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
RECRUITMENT DISCLAIMER:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page
- Official LinkedIn Jobs page
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
How to Get Visa Sponsorship as a Customer Success Manager
Target SaaS and enterprise software companies first
SaaS companies hire Customer Success Managers in volume and have established H-1B sponsorship pipelines. Employers with dedicated CS teams are far more likely to have immigration counsel on retainer and existing processes for sponsoring high performers.
Lead with retention and revenue metrics in your resume
Quantified outcomes, churn reduction, NPS scores, and expansion revenue make you easier to sponsor. Employers weigh sponsorship cost against your value, and concrete numbers tip that calculation in your favor faster than any other factor.
Ask about sponsorship after demonstrating interest, not before
Raise the OPT and sponsorship question after a recruiter has shown genuine interest, ideally after a first-round interview. Leading with visa questions before demonstrating fit reduces your chances of moving forward in the process.
Confirm your degree qualifies for the STEM OPT extension
Degrees in computer science, information systems, or business analytics often qualify for the 24-month STEM extension. Confirm with your DSO early. That extra runway meaningfully reduces employer risk and makes sponsorship conversations more straightforward.
Build product knowledge specific to your target industry
Customer Success Managers with deep domain expertise in fintech, healthtech, or enterprise software are harder to replace. Specialized knowledge strengthens your sponsorship case because it signals the employer has clear business reasons to retain you specifically.
Prioritize companies with 500 or more employees
Larger employers are statistically more likely to have sponsored H-1B visas before, which means fewer internal hurdles. Check a company's prior sponsorship history before applying to focus your effort on realistic opportunities rather than discovering barriers late in the process.
Customer Success Manager jobs are hiring across the US. Find yours.
Find Customer Success Manager JobsSee all 5,352+ Customer Success Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager roles.
Get Access To All JobsFrequently Asked Questions
Can I work as a Customer Success Manager on OPT?
Yes. Customer Success Manager is a professional role that falls within the scope of OPT work authorization as long as it's directly related to your field of study. Degrees in business, marketing, communications, computer science, or information systems commonly support CSM roles. Confirm the connection with your DSO before accepting an offer if you're unsure.
Do Customer Success Manager employers typically sponsor H-1B visas?
Many do, particularly in SaaS, enterprise software, and tech-adjacent industries where CSMs are central to revenue retention. Sponsorship is rarely guaranteed upfront, but companies that hire CSMs at scale often have immigration processes already in place. Migrate Mate filters job listings by OPT and H-1B sponsorship status so you can focus on employers who have sponsored before.
Does a Customer Success Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field, such as computer science, information systems, or business analytics with a qualifying CIP code, you may be eligible for the 24-month extension. The CSM role itself does not trigger STEM eligibility. Your DSO can confirm whether your specific program qualifies.
What happens to my OPT status if I'm laid off from a Customer Success Manager role?
You have a 60-day grace period from your last day of employment to find a new position, change your immigration status, or leave the country. You should report the job separation to your DSO immediately. During the grace period you cannot work, but you can actively interview. Acting quickly is critical since 60 days passes faster than most people expect.
Is a Customer Success Manager job considered a specialty occupation for H-1B purposes?
It can be, but it's not automatic. USCIS evaluates whether the specific role requires a bachelor's degree or higher in a directly related field. A CSM position at a technical software company requiring a computer science or business degree is more defensible than a generalist CSM role where any degree is accepted. The job description language matters significantly when your employer files the H-1B petition.
See which Customer Success Manager employers are hiring and sponsoring visas right now.
Search Customer Success Manager Jobs