OPT Customer Success Manager Jobs
Customer Success Manager roles are among the more OPT-friendly positions in tech and SaaS, with many mid-size and enterprise employers filing H-1B visa sponsorship for strong performers. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you enough runway to prove impact and start sponsorship conversations.
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Get Access To All JobsINTRODUCTION
Are you ready to leverage your consultative skills and passion for client success to help organizations manage risk and achieve their goals with LexisNexis Risk Solutions?
Do you thrive in a collaborative, fast-paced environment where your ability to solve problems and drive positive business outcomes makes a real impact for clients around the world?
ABOUT THE BUSINESS
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
ABOUT OUR TEAM
Join a high-performance sales team in a business enjoying significant growth. Our culture is built on innovation, collaboration, and a commitment to delivering world-class technology and market-leading products. You’ll work alongside great people who are passionate about making a difference.
ABOUT THE ROLE
As a Customer Success Manager, you will work closely with clients post-implementation to drive the utilization of LexisNexis Risk Solutions products across various platforms, ensuring positive business outcomes and maximizing ROI. You’ll be responsible for optimizing every client interaction, uncovering additional sales opportunities, and resolving service delivery or quality issues. Collaboration with internal teams and effecting change through persuasion are key aspects of this role.
Responsibilities:
- Engage with clients post-implementation to address product performance inquiries and ensure ROI is met.
- Optimize client contacts to assess additional needs and uncover sales opportunities.
- Prepare client correspondence and communicate regularly, both proactively and on demand.
- Resolve service delivery or quality issues, working with internal teams and escalating as needed.
- Collaborate with product teams to enhance client experience and serve as a subject matter expert on solution trends and performance.
- Identify and drive enhancements to production through continuous improvement and analysis.
- Demonstrate in-depth knowledge of three or more LexisNexis Risk Solutions products.
REQUIREMENTS
- Bachelor’s degree or equivalent experience required.
- 3–5 years of industry experience, with at least 3 years in client-facing roles preferred.
- Advanced consultative skills, including active listening and collaboration.
- Strong client service orientation, using data quality concepts and tools to resolve issues.
- Innovative mindset with a willingness to try new approaches to problem solving.
- Strong organizational and project management skills.
- Advanced oral and written communication skills; ability to present technical concepts to diverse audiences.
- Advanced analytical and problem-solving skills for complex business challenges.
- Ability to build relationships and collaborate with internal and external clients.
- Results-oriented with strong time management and multitasking abilities.
- Self-motivated, able to prioritize and handle multiple requests concurrently.
- Team player with the ability to solicit input, deal with conflict, and work well under pressure.
- Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.
WORKING FOR YOU
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision.
- Retirement Benefits: 401(k) with match and Employee Share Purchase Plan.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering with your charity of choice.
Primary Location Base Pay Range: Home based-Illinois $68,900 - $114,800. Total Target Cash Range: $105,900 - $176,600. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
If performed in Chicago, IL, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000. If performed in Ohio, the base pay range is $62,300 - $103,700, the total target cash range is $95,900 - $159,800. U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
INTRODUCTION
Are you ready to leverage your consultative skills and passion for client success to help organizations manage risk and achieve their goals with LexisNexis Risk Solutions?
Do you thrive in a collaborative, fast-paced environment where your ability to solve problems and drive positive business outcomes makes a real impact for clients around the world?
ABOUT THE BUSINESS
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
ABOUT OUR TEAM
Join a high-performance sales team in a business enjoying significant growth. Our culture is built on innovation, collaboration, and a commitment to delivering world-class technology and market-leading products. You’ll work alongside great people who are passionate about making a difference.
ABOUT THE ROLE
As a Customer Success Manager, you will work closely with clients post-implementation to drive the utilization of LexisNexis Risk Solutions products across various platforms, ensuring positive business outcomes and maximizing ROI. You’ll be responsible for optimizing every client interaction, uncovering additional sales opportunities, and resolving service delivery or quality issues. Collaboration with internal teams and effecting change through persuasion are key aspects of this role.
Responsibilities:
- Engage with clients post-implementation to address product performance inquiries and ensure ROI is met.
- Optimize client contacts to assess additional needs and uncover sales opportunities.
- Prepare client correspondence and communicate regularly, both proactively and on demand.
- Resolve service delivery or quality issues, working with internal teams and escalating as needed.
- Collaborate with product teams to enhance client experience and serve as a subject matter expert on solution trends and performance.
- Identify and drive enhancements to production through continuous improvement and analysis.
- Demonstrate in-depth knowledge of three or more LexisNexis Risk Solutions products.
REQUIREMENTS
- Bachelor’s degree or equivalent experience required.
- 3–5 years of industry experience, with at least 3 years in client-facing roles preferred.
- Advanced consultative skills, including active listening and collaboration.
- Strong client service orientation, using data quality concepts and tools to resolve issues.
- Innovative mindset with a willingness to try new approaches to problem solving.
- Strong organizational and project management skills.
- Advanced oral and written communication skills; ability to present technical concepts to diverse audiences.
- Advanced analytical and problem-solving skills for complex business challenges.
- Ability to build relationships and collaborate with internal and external clients.
- Results-oriented with strong time management and multitasking abilities.
- Self-motivated, able to prioritize and handle multiple requests concurrently.
- Team player with the ability to solicit input, deal with conflict, and work well under pressure.
- Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.
WORKING FOR YOU
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision.
- Retirement Benefits: 401(k) with match and Employee Share Purchase Plan.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering with your charity of choice.
Primary Location Base Pay Range: Home based-Illinois $68,900 - $114,800. Total Target Cash Range: $105,900 - $176,600. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
If performed in Chicago, IL, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000. If performed in Ohio, the base pay range is $62,300 - $103,700, the total target cash range is $95,900 - $159,800. U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
See all 1,756+ OPT Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Success Manager
Target SaaS and enterprise software companies first
SaaS companies hire Customer Success Managers in volume and have established H-1B visa sponsorship pipelines. Employers with dedicated CS teams are far more likely to have immigration counsel on retainer and existing processes for sponsoring high performers.
Lead with retention and revenue metrics in your resume
Quantified outcomes, churn reduction, NPS scores, and expansion revenue make you easier to sponsor. Employers weigh sponsorship cost against your value, and concrete numbers tip that calculation in your favor faster than any other factor.
Ask about sponsorship after demonstrating interest, not before
Raise the OPT and sponsorship question after a recruiter has shown genuine interest, ideally after a first-round interview. Leading with visa questions before demonstrating fit reduces your chances of moving forward in the process.
Confirm your degree qualifies for the STEM OPT extension
Degrees in computer science, information systems, or business analytics often qualify for the 24-month STEM extension. Confirm with your DSO early. That extra runway meaningfully reduces employer risk and makes sponsorship conversations more straightforward.
Build product knowledge specific to your target industry
Customer Success Managers with deep domain expertise in fintech, healthtech, or enterprise software are harder to replace. Specialized knowledge strengthens your sponsorship case because it signals the employer has clear business reasons to retain you specifically.
Prioritize companies with 500 or more employees
Larger employers are statistically more likely to have sponsored H-1B visas before, which means fewer internal hurdles. Check a company's prior sponsorship history before applying to focus your effort on realistic opportunities rather than discovering barriers late in the process.
Customer Success Manager OPT: Frequently Asked Questions
Can I work as a Customer Success Manager on OPT?
Yes. Customer Success Manager is a professional role that falls within the scope of OPT work authorization as long as it's directly related to your field of study. Degrees in business, marketing, communications, computer science, or information systems commonly support CSM roles. Confirm the connection with your DSO before accepting an offer if you're unsure.
Do Customer Success Manager employers typically sponsor H-1B visas?
Many do, particularly in SaaS, enterprise software, and tech-adjacent industries where CSMs are central to revenue retention. Sponsorship is rarely guaranteed upfront, but companies that hire CSMs at scale often have immigration processes already in place. Migrate Mate filters job listings by OPT and H-1B sponsorship status so you can focus on employers who have sponsored before.
Does a Customer Success Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field, such as computer science, information systems, or business analytics with a qualifying CIP code, you may be eligible for the 24-month extension. The CSM role itself does not trigger STEM eligibility. Your DSO can confirm whether your specific program qualifies.
What happens to my OPT status if I'm laid off from a Customer Success Manager role?
You have a 60-day grace period from your last day of employment to find a new position, change your immigration status, or leave the country. You should report the job separation to your DSO immediately. During the grace period you cannot work, but you can actively interview. Acting quickly is critical since 60 days passes faster than most people expect.
Is a Customer Success Manager job considered a specialty occupation for H-1B purposes?
It can be, but it's not automatic. USCIS evaluates whether the specific role requires a bachelor's degree or higher in a directly related field. A CSM position at a technical software company requiring a computer science or business degree is more defensible than a generalist CSM role where any degree is accepted. The job description language matters significantly when your employer files the H-1B petition.