OPT Customer Success Manager Jobs
Customer Success Manager roles are among the more OPT-friendly positions in tech and SaaS, with many mid-size and enterprise employers filing H-1B visa sponsorship for strong performers. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you enough runway to prove impact and start sponsorship conversations.
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Get Access To All JobsJob Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Success Manager
Target SaaS and enterprise software companies first
SaaS companies hire Customer Success Managers in volume and have established H-1B visa sponsorship pipelines. Employers with dedicated CS teams are far more likely to have immigration counsel on retainer and existing processes for sponsoring high performers.
Lead with retention and revenue metrics in your resume
Quantified outcomes, churn reduction, NPS scores, and expansion revenue make you easier to sponsor. Employers weigh sponsorship cost against your value, and concrete numbers tip that calculation in your favor faster than any other factor.
Ask about sponsorship after demonstrating interest, not before
Raise the OPT and sponsorship question after a recruiter has shown genuine interest, ideally after a first-round interview. Leading with visa questions before demonstrating fit reduces your chances of moving forward in the process.
Confirm your degree qualifies for the STEM OPT extension
Degrees in computer science, information systems, or business analytics often qualify for the 24-month STEM extension. Confirm with your DSO early. That extra runway meaningfully reduces employer risk and makes sponsorship conversations more straightforward.
Build product knowledge specific to your target industry
Customer Success Managers with deep domain expertise in fintech, healthtech, or enterprise software are harder to replace. Specialized knowledge strengthens your sponsorship case because it signals the employer has clear business reasons to retain you specifically.
Prioritize companies with 500 or more employees
Larger employers are statistically more likely to have sponsored H-1B visas before, which means fewer internal hurdles. Check a company's prior sponsorship history before applying to focus your effort on realistic opportunities rather than discovering barriers late in the process.
Customer Success Manager OPT: Frequently Asked Questions
Can I work as a Customer Success Manager on OPT?
Yes. Customer Success Manager is a professional role that falls within the scope of OPT work authorization as long as it's directly related to your field of study. Degrees in business, marketing, communications, computer science, or information systems commonly support CSM roles. Confirm the connection with your DSO before accepting an offer if you're unsure.
Do Customer Success Manager employers typically sponsor H-1B visas?
Many do, particularly in SaaS, enterprise software, and tech-adjacent industries where CSMs are central to revenue retention. Sponsorship is rarely guaranteed upfront, but companies that hire CSMs at scale often have immigration processes already in place. Migrate Mate filters job listings by OPT and H-1B sponsorship status so you can focus on employers who have sponsored before.
Does a Customer Success Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field, such as computer science, information systems, or business analytics with a qualifying CIP code, you may be eligible for the 24-month extension. The CSM role itself does not trigger STEM eligibility. Your DSO can confirm whether your specific program qualifies.
What happens to my OPT status if I'm laid off from a Customer Success Manager role?
You have a 60-day grace period from your last day of employment to find a new position, change your immigration status, or leave the country. You should report the job separation to your DSO immediately. During the grace period you cannot work, but you can actively interview. Acting quickly is critical since 60 days passes faster than most people expect.
Is a Customer Success Manager job considered a specialty occupation for H-1B purposes?
It can be, but it's not automatic. USCIS evaluates whether the specific role requires a bachelor's degree or higher in a directly related field. A CSM position at a technical software company requiring a computer science or business degree is more defensible than a generalist CSM role where any degree is accepted. The job description language matters significantly when your employer files the H-1B petition.