OPT Technical Customer Support Jobs
Technical Customer Support roles are a strong fit for F-1 OPT students with degrees in computer science, information systems, or engineering. Employers in this field regularly sponsor H-1B visas, and your 12-month OPT window, or 24-month STEM extension if eligible, gives you real runway to prove your value.
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Get Access To All JobsINTRODUCTION
Elevate the Creator Experience as Our Next Platform / Sketch Up Tier 3 Technical Support Analyst!
Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.
About us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
WHAT MAKES THIS ROLE GREAT:
In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.
KEY EXCITING RESPONSIBILITIES:
- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
- Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds
BASIC QUALIFICATIONS:
- 3+ years of proven experience navigating advanced technical support environments or software workflows
- Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
- Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
- Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
- Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
PREFERRED QUALIFICATIONS:
- Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
- Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
- Lightweight programming knowledge or scripting experience in modern development languages
LOGISTICS:
Location: UK - Leeds, London or UK - Remote
Travel Requirement: 10%
WHY YOU'LL LOVE WORKING WITH US:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
COMPENSATION:
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$74,000.00–$101,800.00
Pay Rate Type
Salary
Bonus Eligible?
Yes
Commission Eligible?
No
BENEFITS:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
HOW TO APPLY:
Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
INTRODUCTION
Elevate the Creator Experience as Our Next Platform / Sketch Up Tier 3 Technical Support Analyst!
Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.
About us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
WHAT MAKES THIS ROLE GREAT:
In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.
KEY EXCITING RESPONSIBILITIES:
- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
- Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds
BASIC QUALIFICATIONS:
- 3+ years of proven experience navigating advanced technical support environments or software workflows
- Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
- Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
- Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
- Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
PREFERRED QUALIFICATIONS:
- Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
- Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
- Lightweight programming knowledge or scripting experience in modern development languages
LOGISTICS:
Location: UK - Leeds, London or UK - Remote
Travel Requirement: 10%
WHY YOU'LL LOVE WORKING WITH US:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
COMPENSATION:
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$74,000.00–$101,800.00
Pay Rate Type
Salary
Bonus Eligible?
Yes
Commission Eligible?
No
BENEFITS:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
HOW TO APPLY:
Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
See all OPT Technical Customer Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Technical Customer Support Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Technical Customer Support
Target companies with established H-1B track records
SaaS companies, cloud platforms, and enterprise software firms file H-1B petitions for Technical Customer Support roles consistently. Focus your search on employers with 500-plus employees who have active technical support teams and documented immigration sponsorship history.
Apply for STEM OPT extension before your initial OPT expires
If your degree is in computer science, information systems, or a related STEM field, file your STEM extension at least 90 days before your current OPT end date. This gives you 24 additional months of authorized work and more time to secure sponsorship.
Frame your technical skills prominently on your resume
Hiring managers for technical support roles prioritize troubleshooting experience, API familiarity, and tools like Zendesk or Jira. Quantify your impact where possible. Employers are more willing to sponsor candidates who demonstrate clear technical depth beyond basic communication skills.
Disclose your OPT status early in the process
Bring up your OPT authorization in the first or second conversation with a recruiter. Explain that you are currently authorized to work and that H-1B sponsorship would be needed within 12 to 36 months, depending on your STEM eligibility. Clarity prevents wasted time for both sides.
Highlight customer-facing and technical problem-solving together
Technical Customer Support sits at the intersection of engineering and communication. Employers sponsoring this role want both. Show examples where you resolved complex technical issues while managing customer expectations. This dual skill set is what justifies the sponsorship investment for many hiring managers.
Use Migrate Mate to find OPT-friendly Technical Customer Support jobs
Migrate Mate curates jobs from employers with verified sponsorship histories. Filtering for Technical Customer Support roles on Migrate Mate surfaces companies already familiar with OPT timelines and H-1B processes, saving you significant time compared to unfiltered job searches.
Technical Customer Support OPT: Frequently Asked Questions
Can I work in Technical Customer Support on F-1 OPT?
Yes. If your degree is in a related field such as computer science, information systems, information technology, or engineering, Technical Customer Support qualifies as OPT-eligible employment. The role must be directly related to your degree program. Your DSO can confirm whether a specific job offer meets that requirement before you accept.
Does Technical Customer Support qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your undergraduate or graduate degree appears on the DHS STEM Designated Degree Program List, common examples include computer science, information systems, and electrical engineering, and the employer is E-Verify enrolled, you can apply for the 24-month STEM extension even in a support-focused role.
Do employers commonly sponsor H-1B visas for Technical Customer Support roles?
Yes, particularly at SaaS companies, cloud infrastructure firms, and enterprise software vendors. These employers regularly file H-1B petitions for technical support specialists because the role requires field-specific knowledge that qualifies as a specialty occupation. DOL disclosure data shows consistent H-1B filings under titles like Technical Support Engineer and Customer Support Specialist at mid-size and large technology companies.
Where can I find Technical Customer Support jobs that accept OPT students?
Migrate Mate lists Technical Customer Support roles from employers with documented sponsorship histories. Searching on Migrate Mate lets you filter specifically for companies that are familiar with OPT work authorization and have filed H-1B petitions in the past, which reduces the risk of applying to employers who will not support your long-term visa needs.
What happens to my OPT authorization if I am laid off from a Technical Customer Support role?
F-1 OPT includes a 60-day unemployment grace period. If your employment ends, you have up to 60 days to find a new qualifying position before your status is affected. Aggregate unemployment across your entire OPT period cannot exceed 90 days for standard OPT, or 150 days if you are on the STEM extension. Notify your DSO immediately when employment ends.