OPT Technical Customer Support Jobs
Technical Customer Support roles are a strong fit for F-1 OPT students with degrees in computer science, information systems, or engineering. Employers in this field regularly sponsor H-1B visas, and your 12-month OPT window, or 24-month STEM extension if eligible, gives you real runway to prove your value.
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Get Access To All JobsCustomer Support Technical Specialist - Medical Device
Date: Sep 3, 2026
Location: Lakewood, CO, US
Company: Terumo BCT, Inc.
Requisition ID: 35417
At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.
As a Technical Service Specialist, you will serve as a subject matter expert supporting field service teams and customers worldwide by troubleshooting complex equipment issues, delivering hands-on technical training, and helping improve service programs and documentation. You'll work closely with global teams, provide direct customer support, and play a key role in ensuring associates and customers have the knowledge and resources needed for success. This position is ideal for someone with a technical background, strong communication skills, and a passion for developing others while solving challenging technical problems.
ESSENTIAL DUTIES
- Provides service support to company associates and customers.
- Delivers expert level training for global associates and customers.
- Suggests key input into the design, development, and delivery of service training programs.
- Escalates challenging technical customer service issues to Global groups for further resolution.
- Maintains equipment used for training and marketing trade shows.
- Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures).
- Takes care of direct phone support to customers and field repair staff in the appropriate region.
- Handles all aspects of call from initiation to resolution. Logs information into call tracking systems.
- Maintains tools used in training classes ensuring good working conditions and calibration.
MINIMUM QUALIFICATION REQUIREMENTS
Education
Two year technical degree.
Experience
Minimum 2 years’ experience preferably as a technical support specialist, mechanical technician, or electrical technician.
Skills
- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated ability to use logical methods to identify and solve equipment problems.
- Desire to teach service training courses.
- Knowledge of troubleshooting computer hardware problems and performing computer diagnostics is desirable.
- Knowledge and use of PC software applications and skills to use them effectively.
- Or -
An equivalent competency level acquired through a variation of these qualifications may be considered.
LOCATION
Lakewood, Colorado - Onsite (hybrid)
Physical Requirements
- General Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, walking, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment.
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Target Pay Range: $26.00 to $33.00 - Hourly pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 7.0%
We anticipate this requisition will be open for a minimum of five days, from September 3, 2026. We encourage your prompt application.
At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
- Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
- In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
- We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
- We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
- Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathetic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
- We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.
Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.
Nearest Major Market: Denver
Job Segment: Technical Support, Medical Technologist, Medical Device, Behavioral Health, Customer Service, Technology, Healthcare
Customer Support Technical Specialist - Medical Device
Date: Sep 3, 2026
Location: Lakewood, CO, US
Company: Terumo BCT, Inc.
Requisition ID: 35417
At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.
As a Technical Service Specialist, you will serve as a subject matter expert supporting field service teams and customers worldwide by troubleshooting complex equipment issues, delivering hands-on technical training, and helping improve service programs and documentation. You'll work closely with global teams, provide direct customer support, and play a key role in ensuring associates and customers have the knowledge and resources needed for success. This position is ideal for someone with a technical background, strong communication skills, and a passion for developing others while solving challenging technical problems.
ESSENTIAL DUTIES
- Provides service support to company associates and customers.
- Delivers expert level training for global associates and customers.
- Suggests key input into the design, development, and delivery of service training programs.
- Escalates challenging technical customer service issues to Global groups for further resolution.
- Maintains equipment used for training and marketing trade shows.
- Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures).
- Takes care of direct phone support to customers and field repair staff in the appropriate region.
- Handles all aspects of call from initiation to resolution. Logs information into call tracking systems.
- Maintains tools used in training classes ensuring good working conditions and calibration.
MINIMUM QUALIFICATION REQUIREMENTS
Education
Two year technical degree.
Experience
Minimum 2 years’ experience preferably as a technical support specialist, mechanical technician, or electrical technician.
Skills
- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated ability to use logical methods to identify and solve equipment problems.
- Desire to teach service training courses.
- Knowledge of troubleshooting computer hardware problems and performing computer diagnostics is desirable.
- Knowledge and use of PC software applications and skills to use them effectively.
- Or -
An equivalent competency level acquired through a variation of these qualifications may be considered.
LOCATION
Lakewood, Colorado - Onsite (hybrid)
Physical Requirements
- General Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, walking, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment.
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Target Pay Range: $26.00 to $33.00 - Hourly pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 7.0%
We anticipate this requisition will be open for a minimum of five days, from September 3, 2026. We encourage your prompt application.
At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
- Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
- In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
- We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
- We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
- Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathetic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
- We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.
Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.
Nearest Major Market: Denver
Job Segment: Technical Support, Medical Technologist, Medical Device, Behavioral Health, Customer Service, Technology, Healthcare
See all OPT Technical Customer Support Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Technical Customer Support
Target companies with established H-1B track records
SaaS companies, cloud platforms, and enterprise software firms file H-1B petitions for Technical Customer Support roles consistently. Focus your search on employers with 500-plus employees who have active technical support teams and documented immigration sponsorship history.
Apply for STEM OPT extension before your initial OPT expires
If your degree is in computer science, information systems, or a related STEM field, file your STEM extension at least 90 days before your current OPT end date. This gives you 24 additional months of authorized work and more time to secure sponsorship.
Frame your technical skills prominently on your resume
Hiring managers for technical support roles prioritize troubleshooting experience, API familiarity, and tools like Zendesk or Jira. Quantify your impact where possible. Employers are more willing to sponsor candidates who demonstrate clear technical depth beyond basic communication skills.
Disclose your OPT status early in the process
Bring up your OPT authorization in the first or second conversation with a recruiter. Explain that you are currently authorized to work and that H-1B sponsorship would be needed within 12 to 36 months, depending on your STEM eligibility. Clarity prevents wasted time for both sides.
Highlight customer-facing and technical problem-solving together
Technical Customer Support sits at the intersection of engineering and communication. Employers sponsoring this role want both. Show examples where you resolved complex technical issues while managing customer expectations. This dual skill set is what justifies the sponsorship investment for many hiring managers.
Use Migrate Mate to find OPT-friendly Technical Customer Support jobs
Migrate Mate curates jobs from employers with verified sponsorship histories. Filtering for Technical Customer Support roles on Migrate Mate surfaces companies already familiar with OPT timelines and H-1B processes, saving you significant time compared to unfiltered job searches.
Technical Customer Support OPT: Frequently Asked Questions
Can I work in Technical Customer Support on F-1 OPT?
Yes. If your degree is in a related field such as computer science, information systems, information technology, or engineering, Technical Customer Support qualifies as OPT-eligible employment. The role must be directly related to your degree program. Your DSO can confirm whether a specific job offer meets that requirement before you accept.
Does Technical Customer Support qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your undergraduate or graduate degree appears on the DHS STEM Designated Degree Program List, common examples include computer science, information systems, and electrical engineering, and the employer is E-Verify enrolled, you can apply for the 24-month STEM extension even in a support-focused role.
Do employers commonly sponsor H-1B visas for Technical Customer Support roles?
Yes, particularly at SaaS companies, cloud infrastructure firms, and enterprise software vendors. These employers regularly file H-1B petitions for technical support specialists because the role requires field-specific knowledge that qualifies as a specialty occupation. DOL disclosure data shows consistent H-1B filings under titles like Technical Support Engineer and Customer Support Specialist at mid-size and large technology companies.
Where can I find Technical Customer Support jobs that accept OPT students?
Migrate Mate lists Technical Customer Support roles from employers with documented sponsorship histories. Searching on Migrate Mate lets you filter specifically for companies that are familiar with OPT work authorization and have filed H-1B petitions in the past, which reduces the risk of applying to employers who will not support your long-term visa needs.
What happens to my OPT authorization if I am laid off from a Technical Customer Support role?
F-1 OPT includes a 60-day unemployment grace period. If your employment ends, you have up to 60 days to find a new qualifying position before your status is affected. Aggregate unemployment across your entire OPT period cannot exceed 90 days for standard OPT, or 150 days if you are on the STEM extension. Notify your DSO immediately when employment ends.