OPT Technical Customer Support Jobs
Technical Customer Support roles are a strong fit for F-1 OPT students with degrees in computer science, information systems, or engineering. Employers in this field regularly sponsor H-1B visas, and your 12-month OPT window, or 24-month STEM extension if eligible, gives you real runway to prove your value.
Find OPT Technical Customer Support JobsOverview
Showing 5 of 12+ Technical Customer Support jobs
See all Technical Customer Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Customer Support roles.
Get Access To All JobsINTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
See all OPT Technical Customer Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Technical Customer Support Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Technical Customer Support
Target companies with established H-1B track records
SaaS companies, cloud platforms, and enterprise software firms file H-1B petitions for Technical Customer Support roles consistently. Focus your search on employers with 500-plus employees who have active technical support teams and documented immigration sponsorship history.
Apply for STEM OPT extension before your initial OPT expires
If your degree is in computer science, information systems, or a related STEM field, file your STEM extension at least 90 days before your current OPT end date. This gives you 24 additional months of authorized work and more time to secure sponsorship.
Frame your technical skills prominently on your resume
Hiring managers for technical support roles prioritize troubleshooting experience, API familiarity, and tools like Zendesk or Jira. Quantify your impact where possible. Employers are more willing to sponsor candidates who demonstrate clear technical depth beyond basic communication skills.
Disclose your OPT status early in the process
Bring up your OPT authorization in the first or second conversation with a recruiter. Explain that you are currently authorized to work and that H-1B sponsorship would be needed within 12 to 36 months, depending on your STEM eligibility. Clarity prevents wasted time for both sides.
Highlight customer-facing and technical problem-solving together
Technical Customer Support sits at the intersection of engineering and communication. Employers sponsoring this role want both. Show examples where you resolved complex technical issues while managing customer expectations. This dual skill set is what justifies the sponsorship investment for many hiring managers.
Use Migrate Mate to find OPT-friendly Technical Customer Support jobs
Migrate Mate curates jobs from employers with verified sponsorship histories. Filtering for Technical Customer Support roles on Migrate Mate surfaces companies already familiar with OPT timelines and H-1B processes, saving you significant time compared to unfiltered job searches.
Technical Customer Support OPT: Frequently Asked Questions
Can I work in Technical Customer Support on F-1 OPT?
Yes. If your degree is in a related field such as computer science, information systems, information technology, or engineering, Technical Customer Support qualifies as OPT-eligible employment. The role must be directly related to your degree program. Your DSO can confirm whether a specific job offer meets that requirement before you accept.
Does Technical Customer Support qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your undergraduate or graduate degree appears on the DHS STEM Designated Degree Program List, common examples include computer science, information systems, and electrical engineering, and the employer is E-Verify enrolled, you can apply for the 24-month STEM extension even in a support-focused role.
Do employers commonly sponsor H-1B visas for Technical Customer Support roles?
Yes, particularly at SaaS companies, cloud infrastructure firms, and enterprise software vendors. These employers regularly file H-1B petitions for technical support specialists because the role requires field-specific knowledge that qualifies as a specialty occupation. DOL disclosure data shows consistent H-1B filings under titles like Technical Support Engineer and Customer Support Specialist at mid-size and large technology companies.
Where can I find Technical Customer Support jobs that accept OPT students?
Migrate Mate lists Technical Customer Support roles from employers with documented sponsorship histories. Searching on Migrate Mate lets you filter specifically for companies that are familiar with OPT work authorization and have filed H-1B petitions in the past, which reduces the risk of applying to employers who will not support your long-term visa needs.
What happens to my OPT authorization if I am laid off from a Technical Customer Support role?
F-1 OPT includes a 60-day unemployment grace period. If your employment ends, you have up to 60 days to find a new qualifying position before your status is affected. Aggregate unemployment across your entire OPT period cannot exceed 90 days for standard OPT, or 150 days if you are on the STEM extension. Notify your DSO immediately when employment ends.