Technical Customer Support Jobs for OPT Students
Technical Customer Support roles are a strong fit for F-1 OPT students with degrees in computer science, information systems, or engineering. Employers in this field regularly sponsor H-1B visas, and your 12-month OPT window, or 24-month STEM extension if eligible, gives you real runway to prove your value.
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Get Access To All JobsINTRODUCTION
OneFluke Customer Care Support Representative Position
Location: Onsite | Everett, WA
Schedule: Monday-Friday | 06:30 AM – 03:00 PM
This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience. We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Experience with customer and distributor calls, knowledge of Fluke tools and processes, and a history using Fluke's software services for customer interactions, distributor quotes, service questions and more. Please note: This position is required to be onsite and does not offer the option for remote or hybrid work.
Key Responsibilities
- Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.
- Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.
- We support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.
- Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.
- Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).
- Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.
Requirements
- Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.
- Excellent communication—both written and verbal.
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus.
- Highly organized, detail-oriented, and dependable.
- Self-motivated and effective working independently or with a team.
- Consistent, punctual attendance, and comfort working at a computer for extended periods.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer.
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 43,200.00 - 64,800.00.
INTRODUCTION
OneFluke Customer Care Support Representative Position
Location: Onsite | Everett, WA
Schedule: Monday-Friday | 06:30 AM – 03:00 PM
This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience. We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Experience with customer and distributor calls, knowledge of Fluke tools and processes, and a history using Fluke's software services for customer interactions, distributor quotes, service questions and more. Please note: This position is required to be onsite and does not offer the option for remote or hybrid work.
Key Responsibilities
- Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.
- Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.
- We support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.
- Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.
- Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).
- Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.
Requirements
- Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.
- Excellent communication—both written and verbal.
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus.
- Highly organized, detail-oriented, and dependable.
- Self-motivated and effective working independently or with a team.
- Consistent, punctual attendance, and comfort working at a computer for extended periods.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer.
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 43,200.00 - 64,800.00.
How to Get Visa Sponsorship in Technical Customer Support
Target companies with established H-1B track records
SaaS companies, cloud platforms, and enterprise software firms file H-1B petitions for Technical Customer Support roles consistently. Focus your search on employers with 500-plus employees who have active technical support teams and documented immigration sponsorship history.
Apply for STEM OPT extension before your initial OPT expires
If your degree is in computer science, information systems, or a related STEM field, file your STEM extension at least 90 days before your current OPT end date. This gives you 24 additional months of authorized work and more time to secure sponsorship.
Frame your technical skills prominently on your resume
Hiring managers for technical support roles prioritize troubleshooting experience, API familiarity, and tools like Zendesk or Jira. Quantify your impact where possible. Employers are more willing to sponsor candidates who demonstrate clear technical depth beyond basic communication skills.
Disclose your OPT status early in the process
Bring up your OPT authorization in the first or second conversation with a recruiter. Explain that you are currently authorized to work and that H-1B sponsorship would be needed within 12 to 36 months, depending on your STEM eligibility. Clarity prevents wasted time for both sides.
Highlight customer-facing and technical problem-solving together
Technical Customer Support sits at the intersection of engineering and communication. Employers sponsoring this role want both. Show examples where you resolved complex technical issues while managing customer expectations. This dual skill set is what justifies the sponsorship investment for many hiring managers.
Use Migrate Mate to find OPT-friendly Technical Customer Support jobs
Migrate Mate curates jobs from employers with verified sponsorship histories. Filtering for Technical Customer Support roles on Migrate Mate surfaces companies already familiar with OPT timelines and H-1B processes, saving you significant time compared to unfiltered job searches.
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Get Access To All JobsFrequently Asked Questions
Can I work in Technical Customer Support on F-1 OPT?
Yes. If your degree is in a related field such as computer science, information systems, information technology, or engineering, Technical Customer Support qualifies as OPT-eligible employment. The role must be directly related to your degree program. Your DSO can confirm whether a specific job offer meets that requirement before you accept.
Does Technical Customer Support qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your undergraduate or graduate degree appears on the DHS STEM Designated Degree Program List, common examples include computer science, information systems, and electrical engineering, and the employer is E-Verify enrolled, you can apply for the 24-month STEM extension even in a support-focused role.
Do employers commonly sponsor H-1B visas for Technical Customer Support roles?
Yes, particularly at SaaS companies, cloud infrastructure firms, and enterprise software vendors. These employers regularly file H-1B petitions for technical support specialists because the role requires field-specific knowledge that qualifies as a specialty occupation. DOL disclosure data shows consistent H-1B filings under titles like Technical Support Engineer and Customer Support Specialist at mid-size and large technology companies.
Where can I find Technical Customer Support jobs that accept OPT students?
Migrate Mate lists Technical Customer Support roles from employers with documented sponsorship histories. Searching on Migrate Mate lets you filter specifically for companies that are familiar with OPT work authorization and have filed H-1B petitions in the past, which reduces the risk of applying to employers who will not support your long-term visa needs.
What happens to my OPT authorization if I am laid off from a Technical Customer Support role?
F-1 OPT includes a 60-day unemployment grace period. If your employment ends, you have up to 60 days to find a new qualifying position before your status is affected. Aggregate unemployment across your entire OPT period cannot exceed 90 days for standard OPT, or 150 days if you are on the STEM extension. Notify your DSO immediately when employment ends.
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