OPT Bilingual Customer Service Representative Jobs

INTRODUCTION

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

This position provides support in all aspects of the employees’ life cycle from onboarding to offboarding and partners with the employees and managers to achieve the goals of each department as well as the goals of the organization. This role requires a broad knowledge base to assist employees with a variety of questions and concerns including benefits, employee relations and onboarding. This role will work directly with other Human Resource functions, as well as various levels of leaders throughout the organization.

KEY RESPONSIBILITIES (other duties as assigned):

• Proactively supports Human Resource Leaders in managing department functions. This may involve creating programs, recommending changes to current processes, staying current on new legislation, and working with various departments throughout the organization to implement changes.
• Provides support to employees by discussing and implementing updated policies and practices across the corporation, informing employees of these changes by meetings and presentations or via email. Provide training on compliance and policy concerns.
• Actively participates and leads the onboarding process, including facilitating orientation and New Leader Assimilations.
• Provides support with employee relations issues by conducting investigations associated with Ethics Calls to general factors that affect worker morale, motivation, and efficiency.
• Uses discretion in applying terminations in connection with the attendance policies, disability policies, FMLA regulations and general rules of conduct.
• Work closely with Center of Excellences to facilitate creation or modifications of roles, coordinate employee changes, organizational changes, and coordinate movement of transfers within Workday.
• Acts as a liaison between employees, Absence Partners, and Vendor in regard to FMLA, Disability and managers are up to date on employee status.
• Collaborates with various teams for planning employee events, engagement activities, team culture enhancements and communication strategies.
• Responds to people leaders’ inquiries regarding policies, procedures, and programs and conducts training with coaches and Managers when needed.
• Analyze, Track and calculate outside labor reports (OLR), LBI term reports, turnover, attendance and a monthly Head Count report.
• Where applicable, work with local temporary agencies to acquire additional temporary staffing needs throughout various departments.
• Where applicable, assists in the administration of the company attendance program to ensure compliance and equity within organization.
• Where applicable, administers safety initiatives such as PIV licensing, hearing tests.

SCOPE & IMPACT:

This position supports the Human Resource function for hundreds of employees, multiple leaders in various locations, and must work to prioritize needs, respond to employee concerns, and department inquiries across the organization.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Human Resources or related field with 2-4 years of relevant experience, or equivalent.
• Intermediate proficiency in Microsoft Office.
• Experience with applicant tracking systems and HRIS systems.
• Great attention to details and ability to multi-task and manage heavy workload.
• Ability to maintain confidential information.
• Ability to communicate effectively across all levels of the organization.
• Travel Required: Up to 5%.

PREFERRED REQUIREMENTS:

• Knowledge of local and Federal employment laws and regulations.
• Certified SHRM-CP, SHRM-SCP, PHR, or SPHR.

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Office environment / no specific or unusual physical or environmental demands.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.