OPT Bilingual Customer Service Representative Jobs

Why Join Consejo?

Join a pioneer in bilingual and bicultural care. We offer a supportive environment dedicated to professional development and a competitive benefits package that prioritizes your work-life balance:

• Unique Perks: Paid Birthday Off, personal days, and training funds.
• Financial Security: Signon bonus, relocation assistance, and 401(k) plan.
• Health & Wellness: Comprehensive medical, dental, vision, life insurance, and AD&D.
• Time Off: Generous vacation, sick leave, and paid holidays.

Job Summary:

Reporting to the Front Desk Supervisor, the screener is responsible for screening client referrals by evaluating mental health issues, domestic violence issues, and substance abuse issues, assisting clients and the public in accessing community and agency resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct telephone screening for client referrals for mental health and substance use disorder programs.
• Conduct face-to-face client screenings as needed for the Children’s and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
• Consult with therapist, counselors and behavior health program managers/supervisors to determine response time.
• Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
• Maintain cooperative working relationships with agency staff, community, and social and health services agencies.
• Request files from medical records for returning clients.
• Participate in required agency training and staff meetings.
• Maintain close contact with program managers and supervisors.
• Ensure proper intervention and follow-up with staff cooperation.
• Ensure proper intervention and follow-up of screenings.
• Refer clients to appropriate services within the agency and community agencies.
• Coordinate crisis responses with the appropriate department or agency.
• Schedule screening appointments and obtain necessary documentation during the screening process.
• Track the screenings and intake appointments.
• Contact the client one day before the intake interview to ensure an appointment is kept or reschedule as needed.
• Assign client numbers.
• Reschedule missed appointments as directed by the therapists, program manager, or supervisor.
• Conduct crisis interviews and provide crisis clients with resources.
• Communicate with schools or referring agencies regarding client services and their follow-up as designated by policy.
• Maintain screening/referral database to ensure all information is current and accessible as needed.
• Document all calls into the screening/referral database.
• Maintain intake therapist schedule to ensure appointments are made when screening is conducted.
• Review the “Wait List” regularly and contact clients monthly to ensure services are still needed and/or desired. Update the “Wait List” accordingly.
• Check for funding availability via PROVIDER 1, insurance, and other designated resource data files when the screening is conducted.
• Complete all required financial information and screening forms.
• Obtain the client number from accounting, complete the necessary documentation for entry into the specific County system, and forward the original to the Data Management Officer with a copy filed in the screening office as designated by the Clinical Director.
• Serve on committees, task forces, and special assignments as directed.
• Provide education and information to agency staff and in the community as needed.
• Assist upper management upon request.
• Fulfill other duties as may be assigned to meet agency operations.

QUALIFICATIONS

• Bachelor's degree preferred or 2+ years’ experience with an AA
• Proficient in speaking, reading, and writing both English and Spanish
• Active Washington State Counselors Registration
• Professional work experience providing intake services.
• Experience working with behavior health population preferred.
• Proficient in Microsoft Office
• Valid driver's license and car insurance
• Lifting requirements up to 25 lbs.

WORK SCHEDULE

This full-time in-person position works a typical schedule of 8 AM - 5 PM, Monday to Friday.

SALARY RANGE

$21.00 to $25.75 an hour, depending on experience, qualifications, and credentials.

Ready to Make an Impact?

Our mobile-friendly application takes just a few minutes. Apply today to help us transform lives in the community!

Consejo Counseling and Referral Service is an E-Verify and Equal Employment Opportunity Employer.

About Consejo Counseling and Referral Service

In 1978, Consejo was born out of a visionary work-study project directed by Dr. Gilberto Lucero, a professor at the UW School of Social Work, in which two Latino master level students participated. They identified a critical need for behavioral health services within the Latino community in Seattle, Washington. At that time, there were no Latino-based behavioral health care organizations in WA State. Consejo became a pioneer in establishing the first bilingual and bicultural care organization dedicated to serve the Spanish speaking monolingual community. The mission was to improve mental health care access and break down cultural stigmas. Over four decades later, we continue to lead the way in providing culturally and linguistically competent behavioral health services to the Latinx community, empowering and transforming the lives of our clients.