OPT Customer Success Representative Jobs
Customer Success Representative jobs are among the more OPT-friendly roles in tech and SaaS, with many employers accustomed to sponsoring F-1 students. Your 12-month OPT window (up to 36 months with STEM extension) gives you meaningful runway to prove your value and convert to long-term sponsorship.
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Get Access To All JobsAssociate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
Associate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
See all 255+ OPT Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Representative Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Representative
Target SaaS and tech companies first
Software companies hire Customer Success Representatives at high volume and have established visa sponsorship pipelines. They're far more likely to have HR teams familiar with OPT authorization than traditional retail or service businesses.
Lead with your bilingual skills
Fluency in a second language is a genuine differentiator for Customer Success roles. Many companies expanding internationally need representatives who can support non-English-speaking customers, which makes you directly more valuable than a domestic-only candidate.
Quantify your customer-facing experience
Employers want to see measurable impact. Frame internship or campus job experience with numbers: retention rates improved, tickets resolved, response times reduced. Concrete results make sponsorship feel like a lower-risk investment for hiring managers.
Apply before your OPT start date
Most employers need four to eight weeks to extend a job offer and complete onboarding paperwork. Starting your search at least two months before your OPT authorization begins gives you time to land a role without a gap in work authorization.
Be upfront about your authorization status
Mention your OPT status early in conversations, not after an offer. Framing it as a 12-month work authorization that can extend to 36 months for STEM graduates helps employers understand the timeline and reduces last-minute confusion or withdrawal.
Browse OPT-specific job listings on Migrate Mate
Generic job boards mix sponsorship-friendly and non-sponsoring employers with no way to filter. Migrate Mate surfaces Customer Success Representative roles specifically vetted for OPT and visa sponsorship, saving you time and avoiding dead-end applications.
Customer Success Representative OPT: Frequently Asked Questions
Can I work as a Customer Success Representative on OPT?
Yes, as long as the role is directly related to your field of study. Customer Success Representative positions typically qualify for students with degrees in business, communications, marketing, information systems, or computer science. Your Designated School Official can confirm whether a specific role qualifies before you accept an offer.
Do Customer Success Representative roles commonly lead to H-1B sponsorship?
Many do, particularly at mid-size and large SaaS or tech companies. Customer Success is a core business function at software companies, and employers who rely on their CS teams often sponsor H-1B visas to retain strong performers after OPT expires. Smaller startups are less predictable, so it's worth asking about sponsorship intentions during the interview process.
Does a Customer Success Representative role qualify for the STEM OPT extension?
It depends on your degree, not just the job title. If you hold a STEM-designated degree (such as computer science, information systems, or a quantitative business field) and the role involves applying technical or analytical skills from that degree, it may qualify. Work closely with your DSO to confirm eligibility before counting on the 24-month extension.
How do I find Customer Success Representative jobs that sponsor OPT students?
Migrate Mate is built specifically for this. The platform filters job listings by sponsorship willingness, so you're not sifting through postings from employers who won't work with OPT candidates. Searching there is significantly more efficient than applying broadly and discovering authorization issues after a recruiter screen.
What should I bring up about my OPT status when applying for Customer Success roles?
Be direct but clear: you have OPT work authorization for 12 months, potentially extendable to 36 months if you have a STEM degree and the role qualifies. Employers appreciate candidates who explain the timeline upfront. Avoid vague language like 'I'll need sponsorship eventually', specificity signals professionalism and makes the conversation easier for HR.