OPT Service Team Associate Jobs
Service Team Associate jobs are a strong fit for F-1 OPT students in hospitality, operations, and customer experience fields. Your OPT work authorization covers full-time employment with any qualifying employer, and roles in this category frequently offer the structured, employer-supported environment that helps maintain valid status.
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Get Access To All JobsSoar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Associate Service Center Lead
Location: Corporate
Department: Ops Services
Pay Band: Team Lead
Job Summary: The Associate Service Center Lead will lead a team of Associate Service Center Representatives, focused on delivering quality service to all Wawa associates in all phases of HR service and administration. Will manage the seamless delivery of all HR operational services and supervise and coordinate the daily work and performance management of all HR related inquiries and transactions in accordance with Wawa’s service level expectations. Support the creation and maintenance of HR administrative services and processes. Act as an expert in all functions of HR support and is responsible for handling high priority escalations, continually updating training materials, managing the training of new associates and the ongoing training of Associate Service Center associates to deliver best in class service.
Principal Duties:
- Act as an expert for all HR support areas (Associate Relations, Benefits, Payroll, Recruiting, etc.) while supporting the team of representatives.
- Analyze and identify trends and resolve larger issues while handling high priority escalations. Escalate unresolved issues to specialized services or COE as needed.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide constructive and motivating feedback, coaching, support, opportunities for development, complete performance appraisals, take correction action when appropriate, and participate in hiring decisions.
- Monitor inbound and outbound contacts to ensure service levels are met and staffing resources are balanced appropriately to manage workload. Take action to improve support model processes, staffing and resource allocation.
- Ensure all business policies, practices, and upcoming changes are communicated to the team in a timely manner enabling representatives to provide the most effective service for associates.
- Partner with all People Team functional areas (Associate Relations, Benefits, Recruiting, HR Systems, etc.) and Payroll to develop training and communication materials for Associate Service Center Team. Regularly update ASC support materials as needed.
- Ensure ongoing training for existing team on new or changing processes and for purposes of career development.
- Collaborate with Associate Service Center Supervisor on the development of quality improvement programs as a means to increase productivity, improve support model processes and service levels.
- Support the Associate Service Center Team in times of high volume by responding to inquiries or completing necessary transactions in order to complete tasks within service level agreements.
Essential Functions:
- Superior communication presence with the ability to communicate to all levels of the organization
- Remarkable organization and time management skills
- Proven interpersonal skills and strong associate centricity
- Exceptional associate advocacy and thoughtful responsiveness
- Demonstrated ability to handle confidential information
- Good analytical and conflict resolution skills
- Demonstrated leadership skills with proven ability to provide effective coaching
- Ability to multitask, prioritize effectively, make sound judgment calls and decisions with minimal or no supervision
- Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
- Demonstrated ability to adapt to and lead in an environment of constant change
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Ability to mentor and motivate a team of direct reports to meet common goals
- Ability to effectively partner and collaborate
- Ability to visualize and plan for the future, understands HR functions, shared services industry and associate service operations
Basic Qualifications:
- Bachelors degree in Human Resource discipline or Business preferred
- 5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.
- Minimum of 2-3 years of experience in HR administration or specific HR discipline
- 2 – 4 years of supervisor / people management experience preferred
- Previous Wawa Associate Service Center or Human Resource experience preferred
- Comprehensive knowledge of Wawa Store Operations Policy and Procedures as well as knowledge of various HR functions (Associate Relations, Benefits, Recruiting, Payroll, etc.)
- Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required
- Must be available and willing to work extended hours as needed to meet business needs
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Associate Service Center Lead
Location: Corporate
Department: Ops Services
Pay Band: Team Lead
Job Summary: The Associate Service Center Lead will lead a team of Associate Service Center Representatives, focused on delivering quality service to all Wawa associates in all phases of HR service and administration. Will manage the seamless delivery of all HR operational services and supervise and coordinate the daily work and performance management of all HR related inquiries and transactions in accordance with Wawa’s service level expectations. Support the creation and maintenance of HR administrative services and processes. Act as an expert in all functions of HR support and is responsible for handling high priority escalations, continually updating training materials, managing the training of new associates and the ongoing training of Associate Service Center associates to deliver best in class service.
Principal Duties:
- Act as an expert for all HR support areas (Associate Relations, Benefits, Payroll, Recruiting, etc.) while supporting the team of representatives.
- Analyze and identify trends and resolve larger issues while handling high priority escalations. Escalate unresolved issues to specialized services or COE as needed.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide constructive and motivating feedback, coaching, support, opportunities for development, complete performance appraisals, take correction action when appropriate, and participate in hiring decisions.
- Monitor inbound and outbound contacts to ensure service levels are met and staffing resources are balanced appropriately to manage workload. Take action to improve support model processes, staffing and resource allocation.
- Ensure all business policies, practices, and upcoming changes are communicated to the team in a timely manner enabling representatives to provide the most effective service for associates.
- Partner with all People Team functional areas (Associate Relations, Benefits, Recruiting, HR Systems, etc.) and Payroll to develop training and communication materials for Associate Service Center Team. Regularly update ASC support materials as needed.
- Ensure ongoing training for existing team on new or changing processes and for purposes of career development.
- Collaborate with Associate Service Center Supervisor on the development of quality improvement programs as a means to increase productivity, improve support model processes and service levels.
- Support the Associate Service Center Team in times of high volume by responding to inquiries or completing necessary transactions in order to complete tasks within service level agreements.
Essential Functions:
- Superior communication presence with the ability to communicate to all levels of the organization
- Remarkable organization and time management skills
- Proven interpersonal skills and strong associate centricity
- Exceptional associate advocacy and thoughtful responsiveness
- Demonstrated ability to handle confidential information
- Good analytical and conflict resolution skills
- Demonstrated leadership skills with proven ability to provide effective coaching
- Ability to multitask, prioritize effectively, make sound judgment calls and decisions with minimal or no supervision
- Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
- Demonstrated ability to adapt to and lead in an environment of constant change
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Ability to mentor and motivate a team of direct reports to meet common goals
- Ability to effectively partner and collaborate
- Ability to visualize and plan for the future, understands HR functions, shared services industry and associate service operations
Basic Qualifications:
- Bachelors degree in Human Resource discipline or Business preferred
- 5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.
- Minimum of 2-3 years of experience in HR administration or specific HR discipline
- 2 – 4 years of supervisor / people management experience preferred
- Previous Wawa Associate Service Center or Human Resource experience preferred
- Comprehensive knowledge of Wawa Store Operations Policy and Procedures as well as knowledge of various HR functions (Associate Relations, Benefits, Recruiting, Payroll, etc.)
- Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required
- Must be available and willing to work extended hours as needed to meet business needs
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
See all 323+ OPT Service Team Associate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Service Team Associate Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Service Team Associate
Lead with your customer-facing experience
Service Team Associate roles prioritize interpersonal skills and reliability. Highlight any campus jobs, internships, or volunteer work involving guest interaction, team coordination, or service operations. Concrete examples of problem-solving under pressure stand out to hiring managers.
Confirm your OPT is tied to a relevant field
USCIS requires OPT employment to be directly related to your degree. If your major is hospitality, business, communications, or operations management, Service Team Associate roles typically qualify. If unsure, verify with your DSO before accepting an offer.
Ask about I-983 training plans early
STEM OPT extension applicants must submit a training plan signed by their employer. Raise this requirement with the hiring manager during the offer stage, not after. Most established employers are familiar with the process and can accommodate it smoothly.
Target employers with existing OPT hiring experience
Employers who have hired OPT students before understand Form I-9 verification and E-Verify requirements. Searching Migrate Mate filters for roles posted by visa-friendly employers saves time and reduces the risk of late-stage rejections over work authorization.
Track your OPT end date against your start date
OPT requires you to begin employment within a reasonable period of your authorization start date. Service Team Associate roles often have rolling start dates, so align your job search timeline carefully to avoid gaps that could jeopardize your status.
Document your employment relationship thoroughly
Keep records of your offer letter, I-9 completion, and any employer correspondence confirming your role and start date. Service-sector positions sometimes involve informal onboarding, but your OPT compliance depends on maintaining clear documentation throughout employment.
Service Team Associate OPT: Frequently Asked Questions
Does a Service Team Associate role qualify for F-1 OPT?
It depends on your degree field. OPT employment must be directly related to your major. A Service Team Associate position qualifies if your degree is in hospitality management, business administration, operations, communications, or a related field. If the connection is indirect, talk to your DSO before accepting the offer to confirm it meets USCIS requirements.
Can I work part-time as a Service Team Associate on OPT?
Yes, but with an important limitation. During the standard OPT period, USCIS allows part-time employment of at least 20 hours per week. However, if you are in the 60-day grace period between jobs or awaiting authorization, you cannot work. For STEM OPT extension holders, full-time employment is generally expected under the training plan filed with your employer.
Where can I find Service Team Associate jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and lists Service Team Associate roles from employers who are open to candidates on work authorization. Searching through a general job board means filtering through postings that often exclude OPT without stating it upfront. Migrate Mate removes that friction by surfacing roles where your status is already a known factor.
Do Service Team Associate employers need to file any visa paperwork for OPT?
No additional visa petition is required for OPT. Your employer's main obligation is completing Form I-9 to verify your work authorization using your EAD card, and registering in E-Verify if they are required to do so. STEM OPT extension holders also require the employer to sign a Form I-983 training plan, which outlines your role, goals, and supervision structure.
What happens if my OPT expires while I'm working as a Service Team Associate?
You must stop working immediately if your OPT expires and you do not have another form of work authorization in place. If your employer is willing to sponsor an H-1B visa or another visa, that process needs to begin well before your OPT end date. STEM OPT holders can apply for a 24-month extension if their degree qualifies and their employer meets the training plan requirements.