OPT Guest Services Agent Jobs
Guest Services Agent jobs are open to F-1 OPT students with degrees in hospitality management, tourism, or business administration. Most roles qualify under NAICS codes for accommodation and food services, and STEM OPT extensions are not available for this field, making timely job placement within your standard 12-month OPT window critical.
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Job Number 26121921
Job Category Property Leadership
Location 201 Granby Street, NORFOLK VA 23510, United States
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $70,000 - $75,000 Annually
Expiration Date: 11/06/2026
Additional Information: This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Guest Services
The primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Qualifications:
- 3+ years of guest services department head or similar managerial experience required
- Management or previous supervisory experience preferred
- Associate degree and/or equivalent work experience
- Bilingual (Spanish) is a plus
Benefits:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information
Job Number 26121921
Job Category Property Leadership
Location 201 Granby Street, NORFOLK VA 23510, United States
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $70,000 - $75,000 Annually
Expiration Date: 11/06/2026
Additional Information: This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Guest Services
The primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Qualifications:
- 3+ years of guest services department head or similar managerial experience required
- Management or previous supervisory experience preferred
- Associate degree and/or equivalent work experience
- Bilingual (Spanish) is a plus
Benefits:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Get Access To All JobsTips for Finding OPT Sponsorship in Guest Services Agent
Target employers with established OPT hiring history
Large hotel chains and resort groups hire OPT students regularly and have HR teams familiar with work authorization paperwork. Smaller boutique properties may be willing but less prepared, so expect to explain OPT requirements clearly during early conversations.
Lead with your degree's hospitality relevance
Employers need to verify your role relates to your field of study for OPT authorization to apply. Frame your hospitality, tourism, or business degree as directly connected to guest services operations, customer experience management, and service delivery in your application materials.
Clarify your authorization timeline upfront
Guest services hiring cycles move fast, often with start dates within two to four weeks. Mention your OPT start date and end date early so the employer can confirm the timeline works before investing in interviews and onboarding paperwork.
Understand that OPT is employer-friendly for this role
Unlike H-1B visa sponsorship, OPT requires no petition filing, no lottery, and no government fees from the employer. Preparing a one-page explainer on what OPT requires from the employer reduces hesitation and shortens the hiring decision timeline considerably.
Pursue full-time roles to protect your OPT status
OPT requires a minimum of 20 hours per week, but full-time guest services positions are strongly preferred. Part-time work counts, but accumulating too many part-time hours without meeting SEVIS reporting requirements can jeopardize your authorization status with USCIS.
Report every employment change to your DSO immediately
Guest services roles often shift between properties, departments, or management companies. Each employer change must be reported to your Designated School Official and updated in SEVIS within 10 days to maintain valid OPT status throughout your authorization period.
Guest Services Agent OPT: Frequently Asked Questions
Do Guest Services Agent jobs qualify for F-1 OPT work authorization?
Yes, Guest Services Agent positions qualify for OPT if your degree is directly related to the role. Degrees in hospitality management, tourism, hotel administration, or business administration typically satisfy the relatedness requirement. Your DSO and employer will need to confirm the connection between your field of study and the specific job duties before you begin work.
Are Guest Services Agent jobs eligible for the STEM OPT 24-month extension?
No. Hospitality and guest services roles fall under CIP codes for hospitality management and tourism, which are not on the STEM Designated Degree Program List. You'll be limited to the standard 12-month OPT authorization period. Planning your job search early and targeting employers open to future H-1B or O-1 visa sponsorship is important if you want to stay in the U.S. long-term.
What do employers need from me to hire me on OPT as a Guest Services Agent?
Employers need your EAD card showing your authorization category (typically C3A for pre-completion OPT or C3B for post-completion OPT) and your valid F-1 visa with I-20. They are not required to file any petitions or pay government fees, which makes hiring on OPT straightforward for most hotel and hospitality employers. You'll also need to report the new job to your DSO within 10 days of starting.
Where can I find Guest Services Agent jobs that are open to OPT students?
Migrate Mate lists guest services positions from employers who have hired international students on OPT and work authorization. Filtering by role type and authorization status on Migrate Mate helps you focus on employers already comfortable with the OPT process, rather than spending time on applications only to learn the employer won't proceed with international candidates.
Can I work for a staffing agency or temp agency as a Guest Services Agent on OPT?
Yes, but with important caveats. The staffing agency becomes your employer of record, so OPT is technically authorized. However, USCIS requires that OPT employment be directly related to your degree, and you must work at least 20 hours per week to count as valid OPT engagement. Frequent placement changes also require updated SEVIS reporting each time, so coordinate closely with your DSO to stay compliant.