OPT Guest Services Agent Jobs
Guest Services Agent jobs are open to F-1 OPT students with degrees in hospitality management, tourism, or business administration. Most roles qualify under NAICS codes for accommodation and food services, and STEM OPT extensions are not available for this field, making timely job placement within your standard 12-month OPT window critical.
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Get Access To All JobsCity, State: Saddle Brook, New Jersey
Title: Guest Service Agent
Location: Saddlebrook NJ
FLSA: Exempt/Non-Exempt
Status: Fulltime
Reports to: Assistant General Manager
Pay Range: $19.00 per hour
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
- Greet, register, and assign rooms to guests upon their arrival.
- Verify guest credit and establish payment methods for accommodation.
- Keep accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide necessary instructions to bell attendants.
- Review accounts and charges with guests during the check-out process.
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest-reported issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
- Previous experience in a hotel front desk or guest service role preferred.
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
Work Environment:
- Primarily indoor work within the hotel’s front desk and lobby areas.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
- Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-05-09
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
City, State: Saddle Brook, New Jersey
Title: Guest Service Agent
Location: Saddlebrook NJ
FLSA: Exempt/Non-Exempt
Status: Fulltime
Reports to: Assistant General Manager
Pay Range: $19.00 per hour
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
- Greet, register, and assign rooms to guests upon their arrival.
- Verify guest credit and establish payment methods for accommodation.
- Keep accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide necessary instructions to bell attendants.
- Review accounts and charges with guests during the check-out process.
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest-reported issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
- Previous experience in a hotel front desk or guest service role preferred.
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
Work Environment:
- Primarily indoor work within the hotel’s front desk and lobby areas.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
- Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-05-09
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
See all 47+ OPT Guest Services Agent Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Guest Services Agent
Target employers with established OPT hiring history
Large hotel chains and resort groups hire OPT students regularly and have HR teams familiar with work authorization paperwork. Smaller boutique properties may be willing but less prepared, so expect to explain OPT requirements clearly during early conversations.
Lead with your degree's hospitality relevance
Employers need to verify your role relates to your field of study for OPT authorization to apply. Frame your hospitality, tourism, or business degree as directly connected to guest services operations, customer experience management, and service delivery in your application materials.
Clarify your authorization timeline upfront
Guest services hiring cycles move fast, often with start dates within two to four weeks. Mention your OPT start date and end date early so the employer can confirm the timeline works before investing in interviews and onboarding paperwork.
Understand that OPT is employer-friendly for this role
Unlike H-1B visa sponsorship, OPT requires no petition filing, no lottery, and no government fees from the employer. Preparing a one-page explainer on what OPT requires from the employer reduces hesitation and shortens the hiring decision timeline considerably.
Pursue full-time roles to protect your OPT status
OPT requires a minimum of 20 hours per week, but full-time guest services positions are strongly preferred. Part-time work counts, but accumulating too many part-time hours without meeting SEVIS reporting requirements can jeopardize your authorization status with USCIS.
Report every employment change to your DSO immediately
Guest services roles often shift between properties, departments, or management companies. Each employer change must be reported to your Designated School Official and updated in SEVIS within 10 days to maintain valid OPT status throughout your authorization period.
Guest Services Agent OPT: Frequently Asked Questions
Do Guest Services Agent jobs qualify for F-1 OPT work authorization?
Yes, Guest Services Agent positions qualify for OPT if your degree is directly related to the role. Degrees in hospitality management, tourism, hotel administration, or business administration typically satisfy the relatedness requirement. Your DSO and employer will need to confirm the connection between your field of study and the specific job duties before you begin work.
Are Guest Services Agent jobs eligible for the STEM OPT 24-month extension?
No. Hospitality and guest services roles fall under CIP codes for hospitality management and tourism, which are not on the STEM Designated Degree Program List. You'll be limited to the standard 12-month OPT authorization period. Planning your job search early and targeting employers open to future H-1B or O-1 visa sponsorship is important if you want to stay in the U.S. long-term.
What do employers need from me to hire me on OPT as a Guest Services Agent?
Employers need your EAD card showing your authorization category (typically C3A for pre-completion OPT or C3B for post-completion OPT) and your valid F-1 visa with I-20. They are not required to file any petitions or pay government fees, which makes hiring on OPT straightforward for most hotel and hospitality employers. You'll also need to report the new job to your DSO within 10 days of starting.
Where can I find Guest Services Agent jobs that are open to OPT students?
Migrate Mate lists guest services positions from employers who have hired international students on OPT and work authorization. Filtering by role type and authorization status on Migrate Mate helps you focus on employers already comfortable with the OPT process, rather than spending time on applications only to learn the employer won't proceed with international candidates.
Can I work for a staffing agency or temp agency as a Guest Services Agent on OPT?
Yes, but with important caveats. The staffing agency becomes your employer of record, so OPT is technically authorized. However, USCIS requires that OPT employment be directly related to your degree, and you must work at least 20 hours per week to count as valid OPT engagement. Frequent placement changes also require updated SEVIS reporting each time, so coordinate closely with your DSO to stay compliant.