OPT Enterprise Customer Success Jobs
Enterprise Customer Success roles are a strong fit for F-1 OPT students with backgrounds in business, communications, or technology. Most positions qualify as specialty occupations for H-1B visa sponsorship. Your 12-month OPT window, extendable to 36 months with a STEM extension, gives you real runway to prove your value.
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Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Account Management team. This is a customer facing relationship management role within our commercial organization. You will serve as the primary operational partner for Amazon Freight's largest enterprise shippers, owning the customer relationship, identifying systemic issues that impact their experience, and coordinating cross functional teams to drive resolution.
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
DESCRIPTION
Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Account Management team. This is a customer facing relationship management role within our commercial organization. You will serve as the primary operational partner for Amazon Freight's largest enterprise shippers, owning the customer relationship, identifying systemic issues that impact their experience, and coordinating cross functional teams to drive resolution.
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
See all OPT Enterprise Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Enterprise Customer Success Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Enterprise Customer Success
Target companies with dedicated CS teams
Enterprise SaaS companies with 200+ employees are far more likely to have immigration infrastructure in place. Smaller startups may be willing but lack the legal resources to process H-1B visa petitions efficiently. Focus your search accordingly.
Frame your role as a specialty occupation
H-1B eligibility depends on your job qualifying as a specialty occupation. Enterprise Customer Success roles that require a degree in business, communications, or a technical field hold up well. Avoid applying to generalist roles where any major would be accepted.
Apply before your OPT clock runs out
H-1B cap-subject petitions are filed in April for an October start. Map your OPT expiration against that timeline early. If your OPT ends before October, you may need Cap Gap protection, which requires an active petition before April 1.
Pursue STEM OPT extension if eligible
If your degree is in a STEM field and your employer is E-Verify enrolled, apply for the 24-month extension before your initial OPT expires. This gives you up to 36 months total, covering multiple H-1B lottery cycles.
Raise sponsorship early in the process
Asking about sponsorship after an offer creates friction. Bring it up before the final interview stage, framing it as a logistics question rather than a request. Most enterprise employers have dealt with this before and appreciate the directness.
Use Migrate Mate to find OPT-friendly employers
Migrate Mate filters for employers who actively sponsor visas, so you are not wasting applications on companies that will not consider OPT candidates. Search Enterprise Customer Success roles directly to see which employers have a sponsorship track record.
Enterprise Customer Success OPT: Frequently Asked Questions
Do Enterprise Customer Success roles qualify for H-1B sponsorship?
Most do, provided the role requires a specific bachelor's degree or higher in a relevant field such as business, communications, or information systems. Generic CS roles where any degree is acceptable may not meet the specialty occupation standard. When evaluating job descriptions, look for explicit degree requirements tied to a specific discipline, not just a preference.
Can I work in Enterprise Customer Success on OPT right after graduation?
Yes, as long as the role is directly related to your field of study. A business or communications graduate moving into an enterprise CS role typically satisfies the OPT employment requirement. If your degree is in a less obvious field, document the connection between your coursework and the job duties before your DSO records employment.
How does the STEM OPT extension apply to Customer Success jobs?
If your degree is in a qualifying STEM field, such as information systems, computer science, or a related discipline, and your employer is enrolled in E-Verify, you can apply for a 24-month STEM extension. Your employer must also submit a formal training plan on Form I-983. Not all Customer Success employers are E-Verify enrolled, so confirm this before accepting an offer.
Where can I find Enterprise Customer Success jobs that sponsor OPT students?
Migrate Mate is built specifically for this. You can browse Enterprise Customer Success roles filtered by employers with a visa sponsorship history, so you are only seeing companies that have sponsored international candidates before. This saves significant time compared to applying broadly and discovering sponsorship limitations late in the process.
What happens to my OPT status if I get laid off from an Enterprise Customer Success role?
You have a 60-day grace period from the date your employment ends to find a new OPT-eligible job, transfer to a different visa status, or leave the United States. During those 60 days you are not authorized to work. If you secure a new position within the grace period, report the change to your DSO promptly to update your records.