Enterprise Customer Success Jobs for OPT Students
Enterprise Customer Success roles are a strong fit for F-1 OPT students with backgrounds in business, communications, or technology. Most positions qualify as specialty occupations for H-1B sponsorship. Your 12-month OPT window, extendable to 36 months with a STEM extension, gives you real runway to prove your value.
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Get Access To All JobsINTRODUCTION
We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.
ABOUT THE TEAM
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact. We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals. You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.
WHAT YOU’LL DO
As an Enterprise Customer Success Manager, you will:
Customer Partnership & Account Management:
- Manage a portfolio of 70-80 ecommerce customers
- Build relationships with key stakeholders and run regular check-ins and QBRs
- Understand customer goals, workflows, and operational challenges
- Develop account plans focused on adoption, efficiency, and long-term value
- Support renewal conversations for lower-risk or smaller expansions
Product Adoption & Optimization:
- Drive adoption of Gorgias features including AI, automation, and integrations
- Analyze support workflows and recommend improvements
- Help customers implement automation and AI use cases
- Troubleshoot issues and partner with internal teams when needed
Customer Health & Risk Management:
- Monitor account health (usage, engagement, satisfaction)
- Identify risks early and take action to prevent churn
- Support renewals for lower-risk or smaller expansion cases
Operational Excellence & AI Enablement:
- Maintain accurate customer data and engagement tracking in internal systems
- Manage your book of business independently while prioritizing high-impact activities
- Leverage AI tools to improve efficiency across customer workflows and internal processes
- Experiment with new approaches and share insights that improve team processes and playbooks
Cross-Functional Collaboration:
- Partner with Sales, Product, and Support teams to drive customer outcomes
- Surface customer insights that inform product improvements and roadmap priorities
- Ensure internal teams have clear context when escalating customer needs
WHO YOU ARE
- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator who can run structured conversations with customers
- Curious and proactive - you like getting into the details of how things work
- Comfortable balancing strategic conversations with hands-on execution
- Experience working with ecommerce brands or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
AI AT GORGIAS
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI USE IN RECRUITING AT GORGIAS
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
DIVERSITY & INCLUSION AT GORGIAS
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
INTRODUCTION
We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.
ABOUT THE TEAM
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact. We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals. You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.
WHAT YOU’LL DO
As an Enterprise Customer Success Manager, you will:
Customer Partnership & Account Management:
- Manage a portfolio of 70-80 ecommerce customers
- Build relationships with key stakeholders and run regular check-ins and QBRs
- Understand customer goals, workflows, and operational challenges
- Develop account plans focused on adoption, efficiency, and long-term value
- Support renewal conversations for lower-risk or smaller expansions
Product Adoption & Optimization:
- Drive adoption of Gorgias features including AI, automation, and integrations
- Analyze support workflows and recommend improvements
- Help customers implement automation and AI use cases
- Troubleshoot issues and partner with internal teams when needed
Customer Health & Risk Management:
- Monitor account health (usage, engagement, satisfaction)
- Identify risks early and take action to prevent churn
- Support renewals for lower-risk or smaller expansion cases
Operational Excellence & AI Enablement:
- Maintain accurate customer data and engagement tracking in internal systems
- Manage your book of business independently while prioritizing high-impact activities
- Leverage AI tools to improve efficiency across customer workflows and internal processes
- Experiment with new approaches and share insights that improve team processes and playbooks
Cross-Functional Collaboration:
- Partner with Sales, Product, and Support teams to drive customer outcomes
- Surface customer insights that inform product improvements and roadmap priorities
- Ensure internal teams have clear context when escalating customer needs
WHO YOU ARE
- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator who can run structured conversations with customers
- Curious and proactive - you like getting into the details of how things work
- Comfortable balancing strategic conversations with hands-on execution
- Experience working with ecommerce brands or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
AI AT GORGIAS
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI USE IN RECRUITING AT GORGIAS
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
DIVERSITY & INCLUSION AT GORGIAS
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
How to Get Visa Sponsorship in Enterprise Customer Success
Target companies with dedicated CS teams
Enterprise SaaS companies with 200+ employees are far more likely to have immigration infrastructure in place. Smaller startups may be willing but lack the legal resources to process H-1B petitions efficiently. Focus your search accordingly.
Frame your role as a specialty occupation
H-1B eligibility depends on your job qualifying as a specialty occupation. Enterprise Customer Success roles that require a degree in business, communications, or a technical field hold up well. Avoid applying to generalist roles where any major would be accepted.
Raise sponsorship early in the process
Asking about sponsorship after an offer creates friction. Bring it up before the final interview stage, framing it as a logistics question rather than a request. Most enterprise employers have dealt with this before and appreciate the directness.
Use Migrate Mate to find OPT-friendly employers
Migrate Mate filters for employers who actively sponsor visas, so you are not wasting applications on companies that will not consider OPT candidates. Search Enterprise Customer Success roles directly to see which employers have a sponsorship track record.
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Get Access To All JobsFrequently Asked Questions
Do Enterprise Customer Success roles qualify for H-1B sponsorship?
Most do, provided the role requires a specific bachelor's degree or higher in a relevant field such as business, communications, or information systems. Generic CS roles where any degree is acceptable may not meet the specialty occupation standard. When evaluating job descriptions, look for explicit degree requirements tied to a specific discipline, not just a preference.
Can I work in Enterprise Customer Success on OPT right after graduation?
Yes, as long as the role is directly related to your field of study. A business or communications graduate moving into an enterprise CS role typically satisfies the OPT employment requirement. If your degree is in a less obvious field, document the connection between your coursework and the job duties before your DSO records employment.
How does the STEM OPT extension apply to Customer Success jobs?
If your degree is in a qualifying STEM field, such as information systems, computer science, or a related discipline, and your employer is enrolled in E-Verify, you can apply for a 24-month STEM extension. Your employer must also submit a formal training plan on Form I-983. Not all Customer Success employers are E-Verify enrolled, so confirm this before accepting an offer.
Where can I find Enterprise Customer Success jobs that sponsor OPT students?
Migrate Mate is built specifically for this. You can browse Enterprise Customer Success roles filtered by employers with a visa sponsorship history, so you are only seeing companies that have sponsored international candidates before. This saves significant time compared to applying broadly and discovering sponsorship limitations late in the process.
What happens to my OPT status if I get laid off from an Enterprise Customer Success role?
You have a 60-day grace period from the date your employment ends to find a new OPT-eligible job, transfer to a different visa status, or leave the United States. During those 60 days you are not authorized to work. If you secure a new position within the grace period, report the change to your DSO promptly to update your records.
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