OPT Customer Success Director Jobs
Customer Success Director roles sit at the intersection of relationship management and business growth, making them a strong fit for OPT students with a background in business, communication, or a related field. Most employers sponsoring these positions are experienced with H-1B visa and are comfortable hiring on OPT with STEM or standard 12-month authorization.
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Get Access To All JobsJob Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Director
Target SaaS and tech companies with established CS teams
Companies with dedicated Customer Success functions, especially in B2B SaaS, are far more likely to sponsor OPT than general corporations. They hire regularly at the director level and understand work authorization timelines from prior hires.
Lead with business impact, not job duties
Director-level hiring managers want to see revenue retained, churn reduced, and NPS scores improved. Quantify your outcomes in your resume and interviews so the conversation stays on your value, not your visa status.
Clarify your OPT timeline upfront with recruiters
Be direct about how many months remain on your OPT authorization and whether you qualify for the 24-month STEM extension. Recruiters at this level appreciate clarity and can escalate H-1B visa sponsorship decisions faster.
Frame your international background as a strategic asset
Customer Success Directors who can manage global accounts or bridge cross-cultural communication gaps are genuinely valuable. Position your international experience and language skills as capabilities that strengthen the role, not background details.
Research whether the employer has filed H-1B petitions before
Employers with a history of H-1B sponsorship are significantly more likely to extend your authorization after OPT. USCIS public disclosure data shows past sponsorship patterns, which signals how seriously a company takes long-term immigration support.
Build relationships with CS leaders before applying
Director roles are frequently filled through referrals or direct outreach. Engaging with customer success leaders on professional forums, industry events, or communities before submitting applications puts you in a warmer position than cold applications alone.
Customer Success Director OPT: Frequently Asked Questions
Can I work as a Customer Success Director on OPT?
Yes, if the role qualifies as a specialty occupation related to your degree field. Customer Success Director positions typically require a bachelor's degree in business, communications, or a related discipline, which satisfies the OPT work authorization requirement. Your job duties must align with your field of study, so document that connection clearly with your employer and keep a copy on file.
Does a Customer Success Director role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your underlying degree is in a STEM-designated field such as information systems, data science, or computer science, you may qualify for the 24-month STEM extension regardless of your job title. Students with degrees in business administration, marketing, or communications typically do not qualify. Confirm your CIP code with your DSO before assuming eligibility.
How do I find Customer Success Director jobs that sponsor OPT?
Migrate Mate filters job listings specifically for OPT-sponsoring employers, which removes the guesswork of cold-applying to companies that won't support your authorization. At the director level, you're looking for established SaaS and tech companies with CS teams large enough to have dedicated director-level headcount. Smaller companies rarely have the infrastructure or legal experience to sponsor at that seniority.
Will employers hesitate to hire a Customer Success Director on OPT?
Some will, particularly smaller companies without prior immigration experience. Director-level roles often come with longer hiring timelines and more stakeholder involvement, which means your OPT expiration date can become a sticking point. The most effective approach is to engage hiring managers early, explain your timeline clearly, and target employers who have sponsored visas before. A STEM extension significantly improves your negotiating position.
What happens to my Customer Success Director role if my OPT expires before H-1B sponsorship is approved?
If your employer files your H-1B petition before your OPT expires and your application is cap-selected, you're generally protected by a cap-gap provision that extends your work authorization through September 30 of that year. If the H-1B petition isn't filed or selected in time, you'd need to stop working until another status is secured. Coordinating your OPT end date with your employer's HR and immigration counsel well in advance is critical.