OPT Customer Success Engineer Jobs
Customer Success Engineer jobs are a strong fit for F-1 OPT students with technical backgrounds and client-facing skills. Most roles qualify as specialty occupations under OPT work authorization, and many employers in SaaS and enterprise software actively sponsor H-1B visas for this position, making it a viable long-term path.
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Get Access To All JobsPosition Summary:
The College of Medicine at Florida Atlantic University is seeking an Assistant Director of Learner Success in Boca Raton, FL.
The Assistant Director of Learner Success supports academic achievement across the continuum of medical education. This position plays a vital role in promoting learner success by identifying medical students, residents, and fellows who may benefit from academic support; developing proactive outreach and prevention programs; and creating individualized success plans that foster academic growth, resilience, and professional development.
Working collaboratively with undergraduate and graduate medical education leadership, faculty, assessment professionals, and student support services, the Assistant Director will design and implement evidence-based academic success initiatives, provide individualized coaching and counseling, monitor learner performance, and support preparation for course, licensure, and board examinations. This position offers a unique opportunity to make a meaningful impact on learner outcomes while contributing to a culture of excellence, wellness, and continuous improvement in medical education.
Summary of Responsibilities:
- The primary mission of the Assistant Director of Learner Success is to identify medical students, residents, and fellows who may need academic support, develop outreach and prevention programs to promote success and design individualized academic support plans across the continuum of medical education.
- Assist in developing, implementing, directing, and evaluating longitudinal academic success curricula aligned with each phase of training, including undergraduate medical education and graduate medical education.
- Facilitate institution wide academic success programming focused on study skills, time management, clinical efficiency, and board preparation strategies.
- Assist in establishing programs to evaluate learner readiness to take and pass licensure and board examinations, including USMLE examinations, specialty in training examinations, and specialty board certification examinations.
- Provide academic counseling services and develop and implement individualized learning plans for medical students, residents, and fellows based on examination performance, milestone data, in training examinations, and other objective academic metrics.
- Maintain knowledge of best practices for academic support services and implement evidence-based strategies.
- Participate in efforts to enhance academic transitions across the continuum of medical education, including transition into medical school, transition to clinical training, transition to residency, and transition to fellowship.
- Collaborate with evaluation and assessment professionals to collect, review, and analyze performance data including NBME subject examinations, USMLE practice exams and results, in training examinations, and board pass rates to inform structured preparation strategies.
- Attend, or obtain updates related to, relevant undergraduate medical education curriculum and graduate medical education committee meetings to remain informed of curricular and examination changes.
- Provide appropriate referrals for additional testing and/or evaluation based on individual learner needs.
- Maintain a referral network of professionals who are able to provide additional services as needed for medical students, residents and fellows.
- Periodically follow up with learners on leaves of absence to ensure readiness for academic reintegration and successful return to training.
- Collaborate with Student Accessibility Services (SAS) and GME and UME staff to support appropriate implementation and monitoring of SAS accommodation plans.
- Provide updates regarding learner academic progress to the Student Competency Review Committee, Medical Student Promotions and Professional Standards Committee, Clinical Competency Committees, and other relevant academic oversight bodies in undergraduate and graduate medical education.
- Perform other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day.
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
Minimum Qualifications:
Master's degree from an accredited institution; or a bachelor's degree from an accredited institution and two years of experience required.
Degree awarded in education, counseling, psychology, learning sciences, higher education administration, health professions education, or a related field preferred.
Preferred Qualifications:
- Two or more years of experience in academic support, learner success, academic counseling, educational assessment, student affairs, graduate medical education, undergraduate medical education, or a related educational role.
- Experience developing and implementing individualized learning plans, academic coaching, remediation programs, or learner support services.
- Experience interpreting learner performance data and utilizing objective measures to support academic success initiatives. Knowledge of educational best practices, learning strategies, study skills, test-taking strategies, and academic performance improvement techniques.
Salary:
$80,000 - $100,000 Annually.
College or Department:
COM: Learner Success
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.
Application Deadline:
2026-08-13
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
- Resume
- Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.
Position Summary:
The College of Medicine at Florida Atlantic University is seeking an Assistant Director of Learner Success in Boca Raton, FL.
The Assistant Director of Learner Success supports academic achievement across the continuum of medical education. This position plays a vital role in promoting learner success by identifying medical students, residents, and fellows who may benefit from academic support; developing proactive outreach and prevention programs; and creating individualized success plans that foster academic growth, resilience, and professional development.
Working collaboratively with undergraduate and graduate medical education leadership, faculty, assessment professionals, and student support services, the Assistant Director will design and implement evidence-based academic success initiatives, provide individualized coaching and counseling, monitor learner performance, and support preparation for course, licensure, and board examinations. This position offers a unique opportunity to make a meaningful impact on learner outcomes while contributing to a culture of excellence, wellness, and continuous improvement in medical education.
Summary of Responsibilities:
- The primary mission of the Assistant Director of Learner Success is to identify medical students, residents, and fellows who may need academic support, develop outreach and prevention programs to promote success and design individualized academic support plans across the continuum of medical education.
- Assist in developing, implementing, directing, and evaluating longitudinal academic success curricula aligned with each phase of training, including undergraduate medical education and graduate medical education.
- Facilitate institution wide academic success programming focused on study skills, time management, clinical efficiency, and board preparation strategies.
- Assist in establishing programs to evaluate learner readiness to take and pass licensure and board examinations, including USMLE examinations, specialty in training examinations, and specialty board certification examinations.
- Provide academic counseling services and develop and implement individualized learning plans for medical students, residents, and fellows based on examination performance, milestone data, in training examinations, and other objective academic metrics.
- Maintain knowledge of best practices for academic support services and implement evidence-based strategies.
- Participate in efforts to enhance academic transitions across the continuum of medical education, including transition into medical school, transition to clinical training, transition to residency, and transition to fellowship.
- Collaborate with evaluation and assessment professionals to collect, review, and analyze performance data including NBME subject examinations, USMLE practice exams and results, in training examinations, and board pass rates to inform structured preparation strategies.
- Attend, or obtain updates related to, relevant undergraduate medical education curriculum and graduate medical education committee meetings to remain informed of curricular and examination changes.
- Provide appropriate referrals for additional testing and/or evaluation based on individual learner needs.
- Maintain a referral network of professionals who are able to provide additional services as needed for medical students, residents and fellows.
- Periodically follow up with learners on leaves of absence to ensure readiness for academic reintegration and successful return to training.
- Collaborate with Student Accessibility Services (SAS) and GME and UME staff to support appropriate implementation and monitoring of SAS accommodation plans.
- Provide updates regarding learner academic progress to the Student Competency Review Committee, Medical Student Promotions and Professional Standards Committee, Clinical Competency Committees, and other relevant academic oversight bodies in undergraduate and graduate medical education.
- Perform other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day.
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
Minimum Qualifications:
Master's degree from an accredited institution; or a bachelor's degree from an accredited institution and two years of experience required.
Degree awarded in education, counseling, psychology, learning sciences, higher education administration, health professions education, or a related field preferred.
Preferred Qualifications:
- Two or more years of experience in academic support, learner success, academic counseling, educational assessment, student affairs, graduate medical education, undergraduate medical education, or a related educational role.
- Experience developing and implementing individualized learning plans, academic coaching, remediation programs, or learner support services.
- Experience interpreting learner performance data and utilizing objective measures to support academic success initiatives. Knowledge of educational best practices, learning strategies, study skills, test-taking strategies, and academic performance improvement techniques.
Salary:
$80,000 - $100,000 Annually.
College or Department:
COM: Learner Success
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.
Application Deadline:
2026-08-13
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
- Resume
- Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.
See all 277+ OPT Customer Success Engineer Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Success Engineer
Target SaaS and enterprise software companies
Companies selling complex software products rely heavily on Customer Success Engineers and sponsor H-1B visas at high rates. Focus your search on B2B SaaS employers with established engineering teams, as they're most likely to have structured sponsorship processes in place.
Document your technical specialty clearly
OPT authorization requires your role to qualify as a specialty occupation. Customer Success Engineer roles that involve API troubleshooting, technical onboarding, or solutions architecture are easier to justify than generalist support roles. Tailor your resume to emphasize the technical depth of your work.
Raise sponsorship early in the process
Don't wait until the offer stage to ask about H-1B sponsorship. Bring it up after the second interview round, once there's mutual interest. Asking too late can create friction, while asking too early risks screening yourself out before you've demonstrated your value.
Highlight cross-functional impact in your interviews
Customer Success Engineers sit between engineering, sales, and product. Demonstrating that you can translate technical issues into business language, and vice versa, makes you harder to replace and signals the kind of value employers will invest in sponsoring long-term.
Use your OPT period to build product expertise
Employers are more willing to sponsor candidates who already understand their product ecosystem. Use your first OPT role to develop deep knowledge of a specific platform or technology stack, which makes you a compelling sponsorship candidate when H-1B season approaches.
Browse OPT-friendly Customer Success Engineer roles on Migrate Mate
Migrate Mate filters jobs by employers willing to sponsor international candidates, saving you the guesswork of researching each company individually. Focusing your applications on verified sponsoring employers during OPT protects your timeline and improves your conversion rate.
Customer Success Engineer OPT: Frequently Asked Questions
Does a Customer Success Engineer role qualify for F-1 OPT work authorization?
Yes, in most cases. Customer Success Engineer is generally considered a specialty occupation because it requires a bachelor's degree or higher in a specific technical field, such as computer science, engineering, or information systems. Roles that involve API integrations, technical onboarding, or systems troubleshooting carry the strongest qualification, while roles focused primarily on account management without a technical component may face more scrutiny.
Is Customer Success Engineer a good role for STEM OPT extension?
It can be, depending on how the role is classified. If your degree is in a STEM field and your employer reports your position under a STEM-designated CIP code, you may qualify for the 24-month STEM OPT extension on top of your initial 12 months. Roles involving data analysis, software implementation, or engineering support are the most defensible. Confirm the SOC code your employer will use before applying for the extension.
Do Customer Success Engineer employers commonly sponsor H-1B visas?
Yes, particularly at mid-size and enterprise SaaS companies. Customer Success Engineers who demonstrate deep product expertise and strong retention impact are frequently included in H-1B sponsorship cycles. You can search Department of Labor LCA disclosure data to verify whether a specific employer has sponsored this job title before. Migrate Mate also surfaces employers with documented sponsorship histories, which makes it easier to target the right companies during your OPT job search.
How does the 60-day grace period affect my Customer Success Engineer job search?
If your Customer Success Engineer role ends before you find a new position, you have a 60-day grace period to find authorized employment or change your status. You cannot work during this period. Because the role often involves extended onboarding and ramp time, losing a position mid-OPT is especially costly. Prioritizing employers with strong retention rates and documented sponsorship programs reduces the risk of landing in a grace period situation.
What should I look for in a Customer Success Engineer job posting to assess sponsorship likelihood?
Look for postings that specify a technical degree requirement rather than any bachelor's degree, which signals the role may qualify as a specialty occupation and that the employer understands the distinction. Language about H-1B sponsorship availability, references to an immigration attorney, or mention of structured onboarding programs are positive indicators. Avoid roles where the posting emphasizes relationship management over technical problem-solving, as these are harder to qualify under specialty occupation standards.