OPT Product Support Specialist Jobs
Product Support Specialist roles are a strong fit for F-1 OPT students with technical or business degrees. Most positions qualify as STEM OPT-eligible when tied to software products, giving you up to 36 months of work authorization. Employers typically file H-1B visa sponsorship from this role.
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Get Access To All JobsINTRODUCTION
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.
Job Purpose
The Product Support Specialist is responsible for administering manufacturer warranty claims for Herc-owned equipment. This role evaluates equipment failures to determine warranty eligibility, submits and manages claims in accordance with manufacturer requirements, and tracks reimbursement through completion. The specialist works independently once trained and serves as a key liaison between Herc branch personnel and equipment manufacturers to minimize equipment downtime and maximize warranty recovery.
What you will do...
- Review work orders to determine whether equipment failures fall within manufacturer warranty guidelines or qualify for goodwill or extended warranty consideration.
- Submit warranty claims accurately and timely through manufacturer warranty systems and portals.
- Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing by Accounting.
- Work directly with manufacturer representatives to negotiate additional warranty coverage for repetitive failures or failures occurring shortly outside standard warranty periods.
- Provide ongoing support to branch technicians and management to reduce equipment downtime for assigned manufacturers.
- Ensure all warranty claims are submitted within 30 days of receipt.
- Identify and resolve aged warranty claims, ensuring claims are closed or disposed of within 90 days.
- Review and submit all warranty claims related to work orders received during the current month.
Requirements
- Bachelor’s degree preferred.
- Technical schooling and/or relevant certifications preferred.
- Minimum of 1 year of office or administrative experience.
- Fleet experience preferred.
- Maintenance or equipment service experience preferred.
Skills
- Mid to advanced proficiency with computer software applications.
- Strong working knowledge of electrical and mechanical systems.
- Experience with Oracle and/or Counter software is a plus.
- Proficiency in Microsoft Office, with strong emphasis on Excel (including formulas).
- Ability to prioritize work and manage multiple tasks with minimal supervision.
- Strong attention to detail and organizational skills.
- Excellent verbal, written, and interpersonal communication skills.
- Proven ability to work both independently and collaboratively within a team environment.
Req #: 71166
Pay Range: $65,000 - $75,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
INTRODUCTION
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.
Job Purpose
The Product Support Specialist is responsible for administering manufacturer warranty claims for Herc-owned equipment. This role evaluates equipment failures to determine warranty eligibility, submits and manages claims in accordance with manufacturer requirements, and tracks reimbursement through completion. The specialist works independently once trained and serves as a key liaison between Herc branch personnel and equipment manufacturers to minimize equipment downtime and maximize warranty recovery.
What you will do...
- Review work orders to determine whether equipment failures fall within manufacturer warranty guidelines or qualify for goodwill or extended warranty consideration.
- Submit warranty claims accurately and timely through manufacturer warranty systems and portals.
- Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing by Accounting.
- Work directly with manufacturer representatives to negotiate additional warranty coverage for repetitive failures or failures occurring shortly outside standard warranty periods.
- Provide ongoing support to branch technicians and management to reduce equipment downtime for assigned manufacturers.
- Ensure all warranty claims are submitted within 30 days of receipt.
- Identify and resolve aged warranty claims, ensuring claims are closed or disposed of within 90 days.
- Review and submit all warranty claims related to work orders received during the current month.
Requirements
- Bachelor’s degree preferred.
- Technical schooling and/or relevant certifications preferred.
- Minimum of 1 year of office or administrative experience.
- Fleet experience preferred.
- Maintenance or equipment service experience preferred.
Skills
- Mid to advanced proficiency with computer software applications.
- Strong working knowledge of electrical and mechanical systems.
- Experience with Oracle and/or Counter software is a plus.
- Proficiency in Microsoft Office, with strong emphasis on Excel (including formulas).
- Ability to prioritize work and manage multiple tasks with minimal supervision.
- Strong attention to detail and organizational skills.
- Excellent verbal, written, and interpersonal communication skills.
- Proven ability to work both independently and collaboratively within a team environment.
Req #: 71166
Pay Range: $65,000 - $75,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
See all OPT Product Support Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Product Support Specialist
Target software and SaaS companies
Product support roles at software companies are far more likely to qualify for STEM OPT extension than those at non-tech firms. Focus your search on companies whose core product is software, where your technical background directly supports the role.
Confirm STEM OPT eligibility before applying
Not every Product Support Specialist role qualifies for the 24-month STEM extension. Verify your degree field matches the STEM OPT designated degree list and that the job description emphasizes technical skills, not just customer-facing communication.
Ask about H-1B sponsorship timelines early
Many companies sponsor H-1B visas for support specialists who move into senior or technical roles. Ask during later interview rounds whether the company has a history of sponsoring support staff before accepting an offer.
Highlight technical troubleshooting skills
Employers sponsoring OPT for this role want candidates who can handle API integrations, log analysis, or product configuration, not just ticket routing. Emphasize technical depth in your resume to stand out from candidates without STEM backgrounds.
Get your I-20 STEM OPT recommendation early
Your DSO must recommend the STEM OPT extension on your I-20 before USCIS can approve it. Start the process at least 90 days before your initial OPT expires so you avoid any gap in work authorization while waiting for approval.
Use Migrate Mate to filter for OPT-friendly roles
Searching general job boards wastes time on roles that won't consider OPT candidates. Migrate Mate surfaces Product Support Specialist positions at employers who actively hire F-1 students, so you spend less time filtering and more time applying.
Product Support Specialist OPT: Frequently Asked Questions
Can I work as a Product Support Specialist on F-1 OPT?
Yes, Product Support Specialist roles qualify for F-1 OPT as long as the work is directly related to your degree field. If your degree is in a STEM-designated field such as computer science, information systems, or engineering, you may also qualify for the 24-month STEM OPT extension, giving you up to 36 months of total work authorization.
Does a Product Support Specialist role qualify for STEM OPT extension?
It depends on your degree and the specific role. If your degree appears on the STEM OPT designated degree list and the job involves technical work like software configuration, API troubleshooting, or systems analysis, it will likely qualify. Roles that are primarily account management or customer service without a technical component may not meet the standard. Confirm eligibility with your DSO before accepting an offer.
Do employers sponsor H-1B visas for Product Support Specialists?
Many software and SaaS companies do sponsor H-1B visas for Product Support Specialists, particularly those who demonstrate technical depth or move into senior support or solutions engineering roles over time. Sponsorship is less common at companies where the role sits within a general customer service function. Researching a company's H-1B filing history is the most reliable way to gauge their willingness to sponsor before you apply.
Where can I find Product Support Specialist jobs that accept OPT candidates?
Migrate Mate is built specifically for F-1 OPT and international students, so every role listed is at an employer open to work visa situations. Rather than filtering out sponsored candidates, the employers on Migrate Mate are actively looking for international talent, which saves you significant time compared to applying broadly and discovering sponsorship limitations late in the process.
What happens if my OPT expires before my H-1B is approved?
If your employer files your H-1B petition before your OPT expires, you are covered under cap-gap protection, which automatically extends your work authorization through September 30 of that year. If the H-1B is selected in the lottery and approved, your status transitions on October 1. If it is not selected, you will need to explore alternative visa options or depart the U.S. before your cap-gap protection ends.