OPT Technical Support Analyst Jobs
Technical Support Analyst roles are among the more accessible OPT positions because many employers need help desk and systems support year-round, not just during hiring seasons. Your F-1 OPT work authorization is valid for up to 12 months, with a 24-month STEM extension available if your degree is in computer science, information technology, or a related STEM field.
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Get Access To All JobsAbout the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
The Technical Support team is responsible for delivering high‑quality product support and services to IDVerse’s global customer base, partner network, and internal teams. The team plays a critical role in ensuring customers achieve their expected outcomes through efficient, reliable, and customer‑centric support. By combining deep technical expertise with a strong focus on customer experience, the team supports client success, retention, and long‑term growth while continuously improving support processes and service delivery.
About the Role
The Technical Support Analyst is a customer‑facing role focused on providing application expertise and technical support across post‑sales engagements. This role serves as a trusted product expert, supporting customers through issue resolution, configuration guidance, onboarding, and ongoing support needs. The Technical Support Analyst acts as an escalation point for complex customer issues, collaborates closely with cross‑functional teams, and contributes to continuous improvement initiatives across support operations.
This role requires strong troubleshooting skills, clear communication, and a commitment to delivering an effortless customer experience while understanding and articulating the business value of the IDVerse solution.
Training will be 6 weeks and the schedule will be 11 am - 7 pm, after training the schedule will be based on client/business need.
Responsibilities
- Handle incoming customer support requests across supported channels while ensuring SLA compliance.
- Act as the primary point of contact for escalated customer inquiries and complex technical issues within the local region.
- Provide expert‑level technical guidance to customers and internal staff, leading them through effective issue resolution.
- Own the investigation and troubleshooting of new or unknown product issues, restoring systems to normal operation and documenting solutions.
- Collaborate with cross‑functional teams to address customer needs and deliver timely, effective solutions.
- Assist customers with product configuration, focusing on best practices where a Statement of Work (SOW) is not required.
- Support client onboarding activities and participate in Executive Business Reviews (EBRs) as needed.
- Partner with Services and Support teams to drive customer retention and growth.
- Create, review, and maintain technical and functional knowledge base articles, FAQs, and training materials.
- Identify incident and request trends to support problem management and continuous improvement efforts.
- Maintain and administer internal systems, including ticketing tools and support platforms.
- Track and analyze support metrics to identify improvement opportunities and provide insights to management.
- Assist with training and onboarding new customer support team members.
- Support initiatives aimed at improving support efficiency, effectiveness, and customer satisfaction.
- Demonstrate an ongoing commitment to continuous learning and skill development.
Requirements
- 2‑ or 4‑year college degree in Computer Science, Management Information Systems, Engineering, Business, or a related field preferred, or equivalent professional experience.
- 1+ year of experience in a technical customer service or support environment, or equivalent training.
- Proven troubleshooting and problem‑solving skills with the ability to resolve complex technical issues.
- Experience handling escalated customer support calls and emails.
- Excellent written and verbal communication skills with a customer‑focused approach.
- Ability to work independently, manage multiple tasks, and handle calls and emails simultaneously.
- Excellent teamwork mindset with a demonstrated customer service orientation.
- Experience or enthusiasm for Identity Verification (IDV) checks is a plus.
- Commitment to delivering high‑quality service and continuously improving support processes.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
The Technical Support team is responsible for delivering high‑quality product support and services to IDVerse’s global customer base, partner network, and internal teams. The team plays a critical role in ensuring customers achieve their expected outcomes through efficient, reliable, and customer‑centric support. By combining deep technical expertise with a strong focus on customer experience, the team supports client success, retention, and long‑term growth while continuously improving support processes and service delivery.
About the Role
The Technical Support Analyst is a customer‑facing role focused on providing application expertise and technical support across post‑sales engagements. This role serves as a trusted product expert, supporting customers through issue resolution, configuration guidance, onboarding, and ongoing support needs. The Technical Support Analyst acts as an escalation point for complex customer issues, collaborates closely with cross‑functional teams, and contributes to continuous improvement initiatives across support operations.
This role requires strong troubleshooting skills, clear communication, and a commitment to delivering an effortless customer experience while understanding and articulating the business value of the IDVerse solution.
Training will be 6 weeks and the schedule will be 11 am - 7 pm, after training the schedule will be based on client/business need.
Responsibilities
- Handle incoming customer support requests across supported channels while ensuring SLA compliance.
- Act as the primary point of contact for escalated customer inquiries and complex technical issues within the local region.
- Provide expert‑level technical guidance to customers and internal staff, leading them through effective issue resolution.
- Own the investigation and troubleshooting of new or unknown product issues, restoring systems to normal operation and documenting solutions.
- Collaborate with cross‑functional teams to address customer needs and deliver timely, effective solutions.
- Assist customers with product configuration, focusing on best practices where a Statement of Work (SOW) is not required.
- Support client onboarding activities and participate in Executive Business Reviews (EBRs) as needed.
- Partner with Services and Support teams to drive customer retention and growth.
- Create, review, and maintain technical and functional knowledge base articles, FAQs, and training materials.
- Identify incident and request trends to support problem management and continuous improvement efforts.
- Maintain and administer internal systems, including ticketing tools and support platforms.
- Track and analyze support metrics to identify improvement opportunities and provide insights to management.
- Assist with training and onboarding new customer support team members.
- Support initiatives aimed at improving support efficiency, effectiveness, and customer satisfaction.
- Demonstrate an ongoing commitment to continuous learning and skill development.
Requirements
- 2‑ or 4‑year college degree in Computer Science, Management Information Systems, Engineering, Business, or a related field preferred, or equivalent professional experience.
- 1+ year of experience in a technical customer service or support environment, or equivalent training.
- Proven troubleshooting and problem‑solving skills with the ability to resolve complex technical issues.
- Experience handling escalated customer support calls and emails.
- Excellent written and verbal communication skills with a customer‑focused approach.
- Ability to work independently, manage multiple tasks, and handle calls and emails simultaneously.
- Excellent teamwork mindset with a demonstrated customer service orientation.
- Experience or enthusiasm for Identity Verification (IDV) checks is a plus.
- Commitment to delivering high‑quality service and continuously improving support processes.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
See all 261+ OPT Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Technical Support Analyst
Lead with your OPT timeline upfront
Mention your OPT authorization dates in your cover letter or first message to recruiters. Technical support teams hire on tight timelines, and showing you can start immediately reduces hesitation about your status.
Highlight STEM OPT eligibility if it applies
If your degree is in computer science, IT, or a related STEM field, note your 24-month extension eligibility. Employers who know they have three years of OPT coverage are far more likely to consider sponsoring H-1B visa later.
Target companies with existing H-1B track records
Larger IT service firms, SaaS companies, and managed service providers regularly sponsor technical support staff for H-1B. These employers already have immigration counsel in place and understand the process better than smaller companies.
Frame your technical certifications prominently
CompTIA A+, ITIL Foundation, or Microsoft certifications signal job-readiness to hiring managers. For technical support roles, certifications often carry more weight than your visa status during initial screening.
Apply early and follow up directly
Technical support hiring moves quickly. Submitting applications within the first few days of a posting and following up with the hiring manager or recruiter within a week significantly improves your chances of getting a response.
Address sponsorship concerns before they become objections
In interviews, briefly explain that OPT requires no employer cost or filing burden. Many hiring managers conflate OPT with H-1B sponsorship. Clarifying the distinction removes a common barrier before it can derail an offer.
Technical Support Analyst OPT: Frequently Asked Questions
Can I work as a Technical Support Analyst on OPT without employer sponsorship?
Yes. OPT is pre-authorized by USCIS and requires no petition or filing from your employer. You can work as a Technical Support Analyst as long as the role is directly related to your degree field. Your employer simply verifies your EAD card and I-20, the same process as onboarding any new hire.
Does a Technical Support Analyst role qualify for STEM OPT extension?
It depends on your degree, not the job title. If you hold a degree in computer science, information systems, information technology, or another STEM-designated field, a Technical Support Analyst role can qualify for the 24-month STEM OPT extension. Your employer must also be enrolled in E-Verify, which most mid-sized and large technology employers already are.
Where can I find Technical Support Analyst jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and international students seeking U.S. roles. Rather than filtering through general job postings where OPT compatibility is unclear, Migrate Mate surfaces roles from employers with a documented history of hiring international candidates, including Technical Support Analyst positions across IT services, SaaS, and enterprise technology companies.
What happens to my OPT status if I'm laid off from a Technical Support Analyst role?
You have a 60-day unemployment grace period during your OPT authorization window. If you lose your Technical Support Analyst position, that 60-day clock starts immediately. You can use that time to find a new role in your field. Exceeding 90 total days of unemployment across your entire OPT period will result in a violation of your F-1 status.
Do Technical Support Analyst jobs typically lead to H-1B sponsorship?
Some do, particularly at larger IT services firms, enterprise software companies, and managed service providers that routinely sponsor technical staff. The role needs to qualify as a specialty occupation under H-1B standards, which generally requires demonstrating that a bachelor's degree in a specific field is a standard requirement for the position. This is achievable for technical support roles at more specialized companies.