OPT Customer Success Jobs
Customer Success roles are among the more OPT-friendly positions in tech and SaaS, with many employers regularly sponsoring H-1B visas after OPT. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you real time to prove value and convert into long-term sponsorship.
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Get Access To All JobsJob Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success
Target SaaS companies with dedicated CS teams
Mid-size SaaS companies between 50 and 500 employees often have structured Customer Success functions and a track record of H-1B sponsorship. Check USCIS LCA disclosure data to verify whether a company has sponsored visas before.
Apply before your OPT start date
Hiring managers need time to evaluate and onboard. Starting your search three to four months before graduation gives you runway to secure an offer before your OPT authorization begins, avoiding gaps in work authorization.
Frame your international background as an asset
Customer Success roles involve managing diverse client bases. Your cross-cultural communication skills and multilingual ability are genuinely valuable, especially at companies with global accounts. Lead with this in your cover letter and interviews.
Ask about H-1B sponsorship early but tactfully
Raise visa sponsorship after an employer shows interest, not in the first message. A clear, matter-of-fact question during a final-round interview signals professionalism and helps you avoid investing time in companies that won't sponsor.
Pursue roles with a defined career path
Companies with clear progression from CSM to Senior CSM or CS Manager are more likely to invest in long-term sponsorship. Stability in the role strengthens your H-1B petition narrative around specialty occupation.
Browse OPT-specific listings on Migrate Mate
Generic job boards mix OPT-friendly and non-sponsoring employers with no way to filter. Migrate Mate surfaces Customer Success roles from employers open to OPT, saving you hours of manual research and rejection.
Customer Success OPT: Frequently Asked Questions
Do Customer Success jobs qualify for the STEM OPT extension?
It depends on your degree, not the job title. If you graduated with a STEM-designated degree such as Computer Science, Information Systems, or a related field, you can apply for the 24-month STEM OPT extension regardless of the role title. Customer Success positions at tech companies often satisfy the practical training requirement, but your employer must be enrolled in E-Verify and sign a formal training plan.
Are Customer Success roles considered specialty occupations for H-1B purposes?
Customer Success Manager roles at SaaS and tech companies generally qualify as specialty occupations when the position requires a bachelor's degree in a specific field such as Business, Communications, Computer Science, or a related discipline. Roles that are purely relationship-based with no degree requirement can face scrutiny. Look for job postings that specify a degree requirement, and make sure your degree field aligns with the duties described.
How do I find Customer Success employers who sponsor OPT?
Migrate Mate is the most direct way to find Customer Success roles from employers who are open to sponsoring OPT students. You can also cross-reference companies by searching USCIS LCA disclosure data to see which employers have filed Labor Condition Applications for similar roles. Prioritize companies in SaaS, enterprise software, and technology services, where CS sponsorship is most common.
What happens to my OPT if I'm let go from a Customer Success job?
You have a 60-day grace period after your employment ends to find a new position, transfer your OPT to a new employer, or prepare to depart the U.S. You don't need to file anything with USCIS immediately, but you should report the change to your DSO within 10 days. If you find a new Customer Success role within the grace period, your new employer simply verifies your valid EAD on Form I-9.
Can I work as a contractor or consultant in Customer Success on OPT?
Yes, OPT allows self-employment and contract work as long as the work is directly related to your degree field and you average at least 20 hours per week. However, for STEM OPT extension purposes, self-employment is not permitted. You must have a formal employer-employee relationship with a company enrolled in E-Verify. If you're on standard OPT and working contract Customer Success roles, keep detailed records of your work and its connection to your degree.