OPT Customer Service Lead Jobs
Customer Service Lead jobs on OPT require employers willing to sponsor or extend work authorization, which narrows the field but still leaves strong options. Many call centers, retail operations, and SaaS companies hire international talent for these roles. Your OPT clock starts on your EAD start date, so applying early matters.
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Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
Position Details
Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
See all OPT Customer Service Lead Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Service Lead
Target companies with a history of H-1B sponsorship
Customer service leadership roles appear in H-1B visa filings at large retail, tech, and BPO companies. Employers who have sponsored before are far more likely to do it again. Prioritize these over companies with no sponsorship track record.
Frame your degree as a qualification, not a footnote
H-1B sponsorship for Customer Service Lead roles requires the position to qualify as a specialty occupation. A degree in business, communications, or psychology strengthens the case. Highlight how your education directly informs your leadership approach.
Apply before your OPT end date, not after
H-1B cap-subject petitions are filed in April for an October 1 start. If your OPT expires before October, you may need a STEM extension bridge. Know your exact EAD expiration date and build your timeline backward from there.
Pursue STEM OPT extension if your degree qualifies
If your undergraduate or graduate degree is in a STEM field, a 24-month extension adds significant runway. Some Customer Service Lead roles at tech or data-driven companies can support a STEM-designated job function. Confirm this with your DSO early.
Be upfront about your authorization status with employers
Disclosing your OPT status early filters out employers who cannot sponsor and saves time on both sides. It also signals professionalism. Recruiters at sponsoring companies deal with authorization questions regularly and will not be surprised.
Negotiate a start date that aligns with your EAD
Your EAD card must be in hand before your first day of work. Do not accept a start date earlier than your EAD start date, even if the employer is eager. A brief delay in onboarding is far better than an unauthorized work violation.
Customer Service Lead OPT: Frequently Asked Questions
Can F-1 OPT students legally work as a Customer Service Lead?
Yes, as long as your employment is directly related to your field of study and you have a valid EAD. Customer Service Lead roles typically connect to degrees in business administration, communications, marketing, or a related field. Your DSO can confirm whether a specific position qualifies under your OPT authorization before you accept an offer.
Do Customer Service Lead jobs typically offer H-1B sponsorship?
Some do, but it depends heavily on the employer and how the role is structured. Large employers in tech, SaaS, and enterprise retail are more likely to sponsor than smaller businesses. The role also needs to qualify as a specialty occupation for H-1B eligibility, which generally requires a bachelor's degree in a specific field. Migrate Mate lists Customer Service Lead roles from employers with a demonstrated sponsorship history, so you can filter for realistic opportunities.
What happens if my OPT expires before I receive an H-1B approval?
If your OPT expires after April 1 and your H-1B petition is pending under cap-gap, you may be able to continue working through September 30. If you have a STEM-eligible degree, applying for the 24-month extension before your initial OPT ends gives you more runway. Talk to your DSO as soon as you receive an H-1B receipt notice to understand exactly what your cap-gap coverage includes.
Is a Customer Service Lead role considered a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. A generic customer service role without a degree requirement is unlikely to qualify. However, a Customer Service Lead role requiring a bachelor's degree in business, communications, or a related field, with responsibilities that draw directly on that education, has a stronger case. Employers with experienced immigration counsel can structure the job description to support the specialty occupation argument.
How can I find Customer Service Lead jobs that are open to OPT students?
Migrate Mate is built specifically for international students on OPT and similar work authorization. You can browse Customer Service Lead listings from employers who understand visa sponsorship and are open to hiring F-1 students. Filtering by OPT-friendly employers saves time compared to applying broadly and getting screened out during recruiter calls because of your status.