OPT System Support Specialist Jobs
System Support Specialist roles are a strong fit for F-1 OPT students in computer science, information technology, or related fields. Most positions qualify as STEM-designated roles, making you eligible for the 24-month STEM OPT extension after your initial 12-month authorization period ends.
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Get Access To All JobsINTRODUCTION
The Manufacturing EPS System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing EPS System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations. This role serves as a primary point of contact for troubleshooting system issues, answering user questions, identifying improvements, and helping employees use software effectively.
This is a full-time, onsite position located in Tulsa, OK.
ABOUT THE COMPANY
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
YOUR IMPACT:
- Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
- Provide effective and responsive service when requested.
- Train staff in how to use new software and hardware developed and/or acquired.
- Upon approval from the IT Manager, coordinate and execute changes that increase performance and availability.
- Ensure high availability and acceptable levels of performance of mission critical ERP computer resources.
- Provide up-to-date system documentation.
- Assist the ERP support team in creating and maintaining system documentation, such as user guides and SOPs.
- Assist the ERP support team in testing new workflows, system changes, and bug fixes.
- When necessary, work in concert with software and hardware vendors for problem resolution.
- Input and update data records in the ERP system applications.
- Provide advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
- Coordinate and communicate closely with management and help desk during all unplanned outages.
- Work with other members of the technology team as necessary to resolve issues or assist with projects as assigned.
YOUR PROFILE:
- Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
- Ability to be on call (24/7).
- Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
- Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
- Working knowledge with ERP systems and support, CAI (EPS/EFI) iQuote and Monarch strongly preferred.
- Experience providing end user support through SolarWinds or a similar helpdesk preferred.
- Experience using Microsoft 365 Office applications.
- Strong understanding of technical troubleshooting methodology.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
- Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
- Strong documentation skills.
HOW WE’LL SUPPORT YOU:
- Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
- Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
- To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
INTRODUCTION
The Manufacturing EPS System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing EPS System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations. This role serves as a primary point of contact for troubleshooting system issues, answering user questions, identifying improvements, and helping employees use software effectively.
This is a full-time, onsite position located in Tulsa, OK.
ABOUT THE COMPANY
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
YOUR IMPACT:
- Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
- Provide effective and responsive service when requested.
- Train staff in how to use new software and hardware developed and/or acquired.
- Upon approval from the IT Manager, coordinate and execute changes that increase performance and availability.
- Ensure high availability and acceptable levels of performance of mission critical ERP computer resources.
- Provide up-to-date system documentation.
- Assist the ERP support team in creating and maintaining system documentation, such as user guides and SOPs.
- Assist the ERP support team in testing new workflows, system changes, and bug fixes.
- When necessary, work in concert with software and hardware vendors for problem resolution.
- Input and update data records in the ERP system applications.
- Provide advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
- Coordinate and communicate closely with management and help desk during all unplanned outages.
- Work with other members of the technology team as necessary to resolve issues or assist with projects as assigned.
YOUR PROFILE:
- Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
- Ability to be on call (24/7).
- Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
- Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
- Working knowledge with ERP systems and support, CAI (EPS/EFI) iQuote and Monarch strongly preferred.
- Experience providing end user support through SolarWinds or a similar helpdesk preferred.
- Experience using Microsoft 365 Office applications.
- Strong understanding of technical troubleshooting methodology.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
- Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
- Strong documentation skills.
HOW WE’LL SUPPORT YOU:
- Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
- Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
- To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
See all 57+ OPT System Support Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a System Support Specialist
Target STEM-designated employers first
System Support Specialist roles often fall under STEM OPT-eligible SOC codes. Prioritize companies registered with E-Verify, since STEM OPT extension requires an E-Verify employer and a formal training plan on Form I-983.
Confirm your role qualifies as STEM OPT
Not every support title automatically qualifies. Verify your job's SOC code maps to an approved STEM OPT field. Roles focused on network administration, systems analysis, or IT infrastructure typically qualify, but confirm with your DSO before accepting.
Apply at least 90 days before OPT start
USCIS processing takes time and your EAD must arrive before you begin working. Submit your OPT application early so authorization gaps don't delay your start date with an employer who needs immediate coverage.
Highlight helpdesk and ticketing system experience
Employers hiring on OPT want minimal ramp-up time. Specific experience with platforms like ServiceNow or Jira, plus any certifications like CompTIA A+ or Network+, signals you can contribute from day one without extensive training.
Frame your visa status proactively in interviews
Explain your OPT timeline clearly: initial 12 months, potential 24-month STEM extension, and H-1B visa eligibility afterward. Employers unfamiliar with OPT often assume short-term commitment, so walk them through the full multi-year window upfront.
Focus on mid-size technology and healthcare companies
Large enterprises and well-funded mid-size firms in healthcare IT, managed services, and SaaS regularly hire System Support Specialists and have HR infrastructure to handle OPT paperwork without treating it as an unusual burden.
System Support Specialist OPT: Frequently Asked Questions
Can I work as a System Support Specialist on F-1 OPT?
Yes, provided your degree is in a qualifying field such as computer science, information technology, or a related discipline, and your System Support Specialist role uses that field of study. Your DSO must authorize OPT and USCIS must approve your EAD before you start. Working without an approved EAD is an immigration violation.
Does a System Support Specialist role qualify for the STEM OPT extension?
Most System Support Specialist positions qualify if the role falls under an approved STEM SOC code, your degree is STEM-designated, and your employer is enrolled in E-Verify. You must also have a formal training plan on Form I-983 signed by your employer. Confirm the specific SOC code with your DSO before relying on the extension.
Where can I find System Support Specialist jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and international students, so every role listed is filtered for sponsorship and OPT friendliness. Searching there saves you from applying to positions that quietly screen out candidates requiring work authorization, which is a common problem on general job boards.
How many hours can I work as a System Support Specialist during OPT?
During post-completion OPT you must work at least 20 hours per week to maintain valid status. Full-time positions of 40 hours per week are the norm for System Support Specialist roles and are well within the allowed range. Working fewer than 20 hours, or going unemployed for more than 90 cumulative days, puts your status at risk.
Do System Support Specialist employers typically sponsor H-1B visas after OPT?
Sponsorship varies by employer size and budget. Mid-size and enterprise technology companies, managed service providers, and healthcare IT firms that hire for support roles often have established immigration processes and will sponsor H-1B petitions for strong performers. Asking about long-term sponsorship intentions during the offer stage is reasonable and expected.