OPT Customer Success Agent Jobs
Customer Success Agent jobs are well-suited for F-1 OPT students, particularly those with degrees in business, communications, or marketing. Most roles are full-time and employer-sponsored, which satisfies OPT's employment authorization requirements. Your 12-month OPT window, or 24-month STEM extension if eligible, gives you meaningful runway to build a client-facing career in the U.S.
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Get Access To All JobsAssociate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
Associate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
See all 255+ OPT Customer Success Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Agent Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Agent
Lead with your degree relevance
Customer success roles often require a degree in business, communications, or a related field. Frame your academic background explicitly in your resume and cover letter to show the role qualifies as OPT-authorized employment in your field of study.
Target companies with OPT hiring history
Some employers have sponsored OPT students before and understand the process. Use Migrate Mate to find Customer Success Agent roles posted by employers who are already familiar with F-1 work authorization, which shortens the time between offer and start.
Quantify your customer-facing experience
Hiring managers for customer success roles want evidence of retention, satisfaction scores, or response times you've improved. Concrete metrics signal professional readiness and make your OPT status feel like a secondary consideration rather than a barrier.
Address OPT authorization proactively
When asked about work authorization, be specific: state your OPT category, remaining duration, and whether you qualify for the STEM extension. Clarity reduces employer hesitation and positions you as organized, which is a direct signal of customer success competency.
Highlight CRM and tooling experience
Proficiency in platforms like Salesforce, Zendesk, or Intercom is frequently required for Customer Success Agent roles. Listing relevant software in your resume helps you clear automated filters and demonstrates technical readiness beyond your academic credentials alone.
Apply early in your OPT window
Most employers want Customer Success Agents who can commit for at least a year. Applying within the first two to three months of your OPT start date signals maximum available runway and gives you time to evaluate H-1B visa or other sponsorship options.
Customer Success Agent OPT: Frequently Asked Questions
Does a Customer Success Agent job qualify for OPT work authorization?
Yes, provided the role is directly related to your field of study. A Customer Success Agent position typically qualifies for students with degrees in business, communications, marketing, or information systems. Your employer does not need to file any petition for OPT employment, but the job must be relevant to your major as defined by your DSO and program.
Can I qualify for the STEM OPT extension as a Customer Success Agent?
It depends on your degree, not your job title. If your undergraduate or graduate degree is in a STEM-designated field such as information technology, computer science, or data analytics, and your employer is E-Verify registered, you may qualify for the 24-month STEM extension. Customer success roles at technology companies are frequently used to support STEM OPT applications, but your DSO confirms eligibility based on your specific CIP code.
What should I tell employers about my OPT status when applying for customer success roles?
Be direct and factual. State that you hold F-1 OPT status, give your authorization end date, and clarify whether you qualify for a STEM extension. Employers hiring for Customer Success Agent roles often value clear communication as a proxy for job performance, so a well-framed explanation of your work authorization can actually strengthen your candidacy rather than weaken it.
Where can I find Customer Success Agent jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse Customer Success Agent roles posted by employers who are already open to OPT candidates, which saves you from applying to positions where your status will be an automatic disqualifier. Filtering by OPT-friendly employers significantly improves your response rate.
Does working remotely as a Customer Success Agent affect my OPT compliance?
Remote work is generally permitted on OPT, but you must still be employed by a single authorized employer and working in your field of study. If you work fully remotely, your employer's legal address is typically used as your employment location. Report any changes in your employment situation to your DSO promptly, as unreported gaps or unauthorized employer changes can jeopardize your OPT status.