Customer Success Agent Jobs for OPT Students
Customer Success Agent jobs are well-suited for F-1 OPT students, particularly those with degrees in business, communications, or marketing. Most roles are full-time and employer-sponsored, which satisfies OPT's employment authorization requirements. Your 12-month OPT window, or 24-month STEM extension if eligible, gives you meaningful runway to build a client-facing career in the U.S.
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Must be local to Marlton, NJ. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
The estimated base pay for this role is one part of our total compensation package and is determined within a range. The estimated base pay for this position is the annualized equivalent of $31,000.00 - $37,000.00, depending on experience, qualifications, market location, and other job-related factors. In addition, this role is eligible for commissions based on performance and productivity against commission plan parameters. Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits.
Summary
Must be local to Marlton, NJ. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
The estimated base pay for this role is one part of our total compensation package and is determined within a range. The estimated base pay for this position is the annualized equivalent of $31,000.00 - $37,000.00, depending on experience, qualifications, market location, and other job-related factors. In addition, this role is eligible for commissions based on performance and productivity against commission plan parameters. Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits.
How to Get Visa Sponsorship in Customer Success Agent
Lead with your degree relevance
Customer success roles often require a degree in business, communications, or a related field. Frame your academic background explicitly in your resume and cover letter to show the role qualifies as OPT-authorized employment in your field of study.
Target companies with OPT hiring history
Some employers have sponsored OPT students before and understand the process. Use Migrate Mate to find Customer Success Agent roles posted by employers who are already familiar with F-1 work authorization, which shortens the time between offer and start.
Quantify your customer-facing experience
Hiring managers for customer success roles want evidence of retention, satisfaction scores, or response times you've improved. Concrete metrics signal professional readiness and make your OPT status feel like a secondary consideration rather than a barrier.
Address OPT authorization proactively
When asked about work authorization, be specific: state your OPT category, remaining duration, and whether you qualify for the STEM extension. Clarity reduces employer hesitation and positions you as organized, which is a direct signal of customer success competency.
Highlight CRM and tooling experience
Proficiency in platforms like Salesforce, Zendesk, or Intercom is frequently required for Customer Success Agent roles. Listing relevant software in your resume helps you clear automated filters and demonstrates technical readiness beyond your academic credentials alone.
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Get Access To All JobsFrequently Asked Questions
Does a Customer Success Agent job qualify for OPT work authorization?
Yes, provided the role is directly related to your field of study. A Customer Success Agent position typically qualifies for students with degrees in business, communications, marketing, or information systems. Your employer does not need to file any petition for OPT employment, but the job must be relevant to your major as defined by your DSO and program.
Can I qualify for the STEM OPT extension as a Customer Success Agent?
It depends on your degree, not your job title. If your undergraduate or graduate degree is in a STEM-designated field such as information technology, computer science, or data analytics, and your employer is E-Verify registered, you may qualify for the 24-month STEM extension. Customer success roles at technology companies are frequently used to support STEM OPT applications, but your DSO confirms eligibility based on your specific CIP code.
What should I tell employers about my OPT status when applying for customer success roles?
Be direct and factual. State that you hold F-1 OPT status, give your authorization end date, and clarify whether you qualify for a STEM extension. Employers hiring for Customer Success Agent roles often value clear communication as a proxy for job performance, so a well-framed explanation of your work authorization can actually strengthen your candidacy rather than weaken it.
Where can I find Customer Success Agent jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse Customer Success Agent roles posted by employers who are already open to OPT candidates, which saves you from applying to positions where your status will be an automatic disqualifier. Filtering by OPT-friendly employers significantly improves your response rate.
Does working remotely as a Customer Success Agent affect my OPT compliance?
Remote work is generally permitted on OPT, but you must still be employed by a single authorized employer and working in your field of study. If you work fully remotely, your employer's legal address is typically used as your employment location. Report any changes in your employment situation to your DSO promptly, as unreported gaps or unauthorized employer changes can jeopardize your OPT status.
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