OPT Support Analyst Jobs
Support Analyst roles are a strong fit for F-1 OPT students with degrees in information systems, computer science, or business technology. Most positions qualify as STEM OPT extensions, giving you up to three years of work authorization. Employers in this space regularly sponsor H-1B visas for analysts who demonstrate strong technical troubleshooting and communication skills.
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Get Access To All JobsAbout Kirkland & Ellis
At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You’ll Do
Are you a customer-focused technology professional who thrives on solving complex technical issues, supporting end users, and delivering exceptional service in a fast-paced environment?
As a Technology Support Analyst II, you will play a critical role in keeping employees connected, productive, and supported through reliable desktop, laptop, mobile, and conference technology services. Working across a modern technology environment, you'll troubleshoot and resolve technical issues, support collaboration tools, assist with conference and event technology, and partner with technical teams to ensure a seamless user experience.
This role is ideal for a driven problem solver who combines strong technical expertise with excellent communication skills, sound judgment, and a commitment to outstanding customer service. The position requires full-time, on-site support and participation in firm-wide maintenance activities, including occasional overtime during technology deployments and maintenance windows.
- Provide End-User Support: Diagnose, troubleshoot, repair, maintain, and upgrade desktop and laptop hardware, software, and related technologies.
- Resolve Technical Issues: Assess user-reported problems, apply effective troubleshooting methodologies, and drive issues to resolution through direct support or appropriate escalation.
- Support Microsoft Technologies: Maintain and troubleshoot Microsoft Windows 11, Microsoft 365 (M365), OneDrive, and other business-critical applications.
- Manage Remote Access Solutions: Support remote computing environments, including Citrix XenDesktop and secure connectivity tools.
- Support Mobile Technology: Configure and troubleshoot Apple iOS devices, including iPhones and iPads.
- Assist with Network Connectivity: Troubleshoot wired and wireless network-related issues affecting user productivity.
- Support Voice Technologies: Provide assistance with Voice over Internet Protocol (VoIP) phone systems and related communication technologies.
- Own and Manage Service Requests: Accurately document incidents, service requests, and resolutions using ServiceNow while following ticket ownership and service delivery standards.
- Create and Maintain Documentation: Document solutions, procedures, best practices, and technical discoveries to support knowledge sharing and operational excellence.
- Collaborate Across Teams: Partner with technical teams and colleagues to resolve complex issues and improve support processes.
- Support Conference & Meeting Technology: Set up, troubleshoot, and maintain audio, video, and presentation technologies in conference rooms and event spaces.
- Enable Hybrid Collaboration: Configure and support Zoom, WebEx, and Microsoft Teams meetings, events, and remote collaboration experiences.
- Manage Audiovisual Equipment: Set up projectors, screens, microphones, speakerphones, sound systems, and video conferencing equipment.
- Support Conference Center Operations: Assist with the day-to-day technology needs of conference rooms and event spaces to ensure successful meetings and presentations.
- Participate in Technology Rollouts: Follow established procedures, quality controls, and project checklists while supporting technology deployments and upgrades.
- Provide On-Call Support: Participate in maintenance windows, on-call rotations, and occasional after-hours support as business needs require.
What You’ll Bring
- Education & Certifications: Degree, diploma, or technical qualification in Computer Science or a related field preferred. CompTIA A+ and/or Microsoft certifications are highly desirable.
- Relevant Experience: 3 to 4 years of experience supporting end-user technology in a professional services environment; law firm experience is a plus.
- Desktop Support Expertise: Strong knowledge of desktop computing environments, hardware and software troubleshooting, operating systems, and peripheral devices.
- Microsoft Technology Skills: Experience supporting Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, Microsoft Authenticator, and Microsoft Entra multifactor authentication solutions.
- Endpoint & Device Management: Experience supporting Mobile Device Management (MDM), System Center Configuration Manager (SCCM), encryption technologies, and endpoint security tools.
- Service Management Knowledge: Familiarity with ticketing platforms, particularly ServiceNow, and a strong commitment to process-driven support.
- Collaboration & Communication: Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
- Customer-Focused Mindset: Strong interpersonal skills and a commitment to delivering a positive, professional support experience.
- Research & Problem-Solving: Strong analytical thinking, troubleshooting abilities, and the initiative to research solutions using internal and external resources.
- Adaptability & Teamwork: Ability to manage competing priorities, remain flexible in high-pressure situations, and contribute positively within a collaborative team environment.
If you're passionate about delivering outstanding technology support, solving complex problems, and helping professionals stay productive, we’d love to hear from you for this Technology Support Analyst I opportunity!
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
About Kirkland & Ellis
At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You’ll Do
Are you a customer-focused technology professional who thrives on solving complex technical issues, supporting end users, and delivering exceptional service in a fast-paced environment?
As a Technology Support Analyst II, you will play a critical role in keeping employees connected, productive, and supported through reliable desktop, laptop, mobile, and conference technology services. Working across a modern technology environment, you'll troubleshoot and resolve technical issues, support collaboration tools, assist with conference and event technology, and partner with technical teams to ensure a seamless user experience.
This role is ideal for a driven problem solver who combines strong technical expertise with excellent communication skills, sound judgment, and a commitment to outstanding customer service. The position requires full-time, on-site support and participation in firm-wide maintenance activities, including occasional overtime during technology deployments and maintenance windows.
- Provide End-User Support: Diagnose, troubleshoot, repair, maintain, and upgrade desktop and laptop hardware, software, and related technologies.
- Resolve Technical Issues: Assess user-reported problems, apply effective troubleshooting methodologies, and drive issues to resolution through direct support or appropriate escalation.
- Support Microsoft Technologies: Maintain and troubleshoot Microsoft Windows 11, Microsoft 365 (M365), OneDrive, and other business-critical applications.
- Manage Remote Access Solutions: Support remote computing environments, including Citrix XenDesktop and secure connectivity tools.
- Support Mobile Technology: Configure and troubleshoot Apple iOS devices, including iPhones and iPads.
- Assist with Network Connectivity: Troubleshoot wired and wireless network-related issues affecting user productivity.
- Support Voice Technologies: Provide assistance with Voice over Internet Protocol (VoIP) phone systems and related communication technologies.
- Own and Manage Service Requests: Accurately document incidents, service requests, and resolutions using ServiceNow while following ticket ownership and service delivery standards.
- Create and Maintain Documentation: Document solutions, procedures, best practices, and technical discoveries to support knowledge sharing and operational excellence.
- Collaborate Across Teams: Partner with technical teams and colleagues to resolve complex issues and improve support processes.
- Support Conference & Meeting Technology: Set up, troubleshoot, and maintain audio, video, and presentation technologies in conference rooms and event spaces.
- Enable Hybrid Collaboration: Configure and support Zoom, WebEx, and Microsoft Teams meetings, events, and remote collaboration experiences.
- Manage Audiovisual Equipment: Set up projectors, screens, microphones, speakerphones, sound systems, and video conferencing equipment.
- Support Conference Center Operations: Assist with the day-to-day technology needs of conference rooms and event spaces to ensure successful meetings and presentations.
- Participate in Technology Rollouts: Follow established procedures, quality controls, and project checklists while supporting technology deployments and upgrades.
- Provide On-Call Support: Participate in maintenance windows, on-call rotations, and occasional after-hours support as business needs require.
What You’ll Bring
- Education & Certifications: Degree, diploma, or technical qualification in Computer Science or a related field preferred. CompTIA A+ and/or Microsoft certifications are highly desirable.
- Relevant Experience: 3 to 4 years of experience supporting end-user technology in a professional services environment; law firm experience is a plus.
- Desktop Support Expertise: Strong knowledge of desktop computing environments, hardware and software troubleshooting, operating systems, and peripheral devices.
- Microsoft Technology Skills: Experience supporting Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, Microsoft Authenticator, and Microsoft Entra multifactor authentication solutions.
- Endpoint & Device Management: Experience supporting Mobile Device Management (MDM), System Center Configuration Manager (SCCM), encryption technologies, and endpoint security tools.
- Service Management Knowledge: Familiarity with ticketing platforms, particularly ServiceNow, and a strong commitment to process-driven support.
- Collaboration & Communication: Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
- Customer-Focused Mindset: Strong interpersonal skills and a commitment to delivering a positive, professional support experience.
- Research & Problem-Solving: Strong analytical thinking, troubleshooting abilities, and the initiative to research solutions using internal and external resources.
- Adaptability & Teamwork: Ability to manage competing priorities, remain flexible in high-pressure situations, and contribute positively within a collaborative team environment.
If you're passionate about delivering outstanding technology support, solving complex problems, and helping professionals stay productive, we’d love to hear from you for this Technology Support Analyst I opportunity!
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
See all 282+ OPT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Support Analyst Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Support Analyst
Target employers with a history of STEM OPT hiring
Look for companies that have previously hired F-1 students in technical support roles. Firms with dedicated IT departments and established HR processes are more likely to understand OPT work authorization and handle the paperwork without friction.
Confirm your degree qualifies for STEM OPT extension
Support Analyst roles typically fall under CIP codes for information systems or computer science. Verify your degree is on the STEM Designated Degree Program List before applying, so you can accurately communicate your three-year OPT eligibility to employers.
Address OPT proactively in your application
Mention your OPT status and STEM extension eligibility early in conversations. Hiring managers unfamiliar with F-1 authorization often assume sponsorship costs are immediate. Clarifying that you can work legally for up to three years removes a common objection.
Emphasize H-1B transition as low-risk for employers
Support Analyst roles frequently meet H-1B specialty occupation requirements when tied to a relevant degree. Frame your long-term sponsorship timeline as predictable and manageable, giving employers confidence that hiring you is a practical long-term investment.
File your OPT extension before your initial EAD expires
Apply for your STEM OPT extension at least 90 days before your current EAD expires. If your employer has submitted the extension application on time, you receive a 180-day automatic cap-gap continuation, keeping you authorized while USCIS processes the request.
Document your technical skills in concrete terms
Support Analyst hiring managers look for evidence of ticketing systems, root cause analysis, and SLA management. Quantify your experience wherever possible. Specific examples of systems you have supported make it easier for employers to justify sponsoring a work visa.
Support Analyst OPT: Frequently Asked Questions
Do Support Analyst jobs qualify for the STEM OPT extension?
Most Support Analyst positions qualify for the STEM OPT extension if your degree is in a STEM-designated field such as information systems, computer science, or management information systems. The role itself must also be directly related to that degree. When both conditions are met, you can work for up to three years on OPT before needing H-1B sponsorship.
How do I find Support Analyst jobs that are open to OPT candidates?
Migrate Mate lists Support Analyst roles from employers who are open to hiring F-1 OPT students, so you can filter out positions that require existing green card or citizenship status. Searching a general job board makes it difficult to identify sponsorship-friendly employers quickly. Migrate Mate surfaces roles specifically relevant to your work authorization situation.
Is a Support Analyst role considered a specialty occupation for H-1B purposes?
It depends on how the role is defined. A Support Analyst position that requires applying specialized knowledge from a relevant bachelor's degree, such as diagnosing complex system issues or implementing enterprise software solutions, can meet the H-1B specialty occupation standard. Generic help desk roles that accept any degree are less likely to qualify. The job description and your degree field both matter when USCIS evaluates the petition.
What should I tell employers about my OPT work authorization timeline?
Be direct: explain that you are authorized to work in the United States on F-1 OPT and, if your degree qualifies, you are eligible for a STEM extension that extends that authorization up to three years total. This gives employers a clear runway before any H-1B sponsorship decision is required. Most employers respond better to a specific timeline than to vague references to visa status.
Can I switch employers during my OPT period as a Support Analyst?
Yes, but the new job must be directly related to your degree field and must meet the same OPT work authorization rules. If you are on a STEM OPT extension, your new employer must be enrolled in E-Verify, and you must report the employer change to your DSO within ten days. Gaps in employment longer than 90 days during standard OPT, or 150 days total across your OPT period, can jeopardize your status.