OPT Customer Success Specialist Jobs
Customer Success Specialist roles are among the more OPT-friendly positions in tech and SaaS, with many employers already familiar with F-1 work authorization. Your 12-month OPT window is enough to prove value and trigger a STEM extension or H-1B visa sponsorship conversation if you're in a qualifying field.
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Get Access To All JobsAssociate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
Associate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
See all 256+ OPT Customer Success Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Success Specialist
Target SaaS and tech companies first
SaaS companies sponsor OPT workers at far higher rates than traditional industries. Their CS teams are accustomed to international hires, and the roles align well with STEM OPT extensions if your degree is in a qualifying field like computer science or information systems.
Clarify your OPT timeline upfront
Tell recruiters your exact OPT end date and whether you qualify for the 24-month STEM extension. Employers who understand the timeline are easier to work with. Ambiguity about your work authorization status is a faster disqualifier than the status itself.
Frame your degree as an asset, not a complication
Customer Success roles at technical companies value candidates who understand the product. A STEM or business degree directly supports that. Lead with your technical or analytical background before addressing visa status, not the other way around.
Prioritize companies with existing H-1B histories
Companies that have sponsored H-1B visa petitions before are far more likely to do it again. Search OFLC disclosure data for employers who have filed H-1B LCAs for Customer Success or account management roles. That history signals a real sponsorship pipeline.
Build customer-facing metrics before you apply
Quantified CS experience converts OPT skeptics. Churn reduction percentages, NPS scores improved, or onboarding completion rates all demonstrate value in the language hiring managers use internally when justifying sponsorship costs to finance teams.
Apply before your OPT clock gets tight
Employers get nervous when an OPT end date is less than six months away. Start your search with at least nine to twelve months remaining. That gives you time to go through a full hiring cycle and still leave room for STEM extension or H-1B filing.
Customer Success Specialist OPT: Frequently Asked Questions
Can I work as a Customer Success Specialist on OPT?
Yes, as long as the role is directly related to your field of study. Customer Success Specialist positions commonly align with degrees in business, communications, information systems, or computer science. You'll need to confirm the connection between the job duties and your degree when working with your DSO to document employment.
Do Customer Success Specialist roles qualify for the STEM OPT extension?
It depends on your degree, not the job title. If you hold a STEM-designated degree, and the Customer Success role at a qualifying employer involves technically complex work like product implementation, data analysis, or systems configuration, your DSO may approve the extension. Roles at pure SaaS or software companies are the strongest candidates for this classification.
How common is H-1B sponsorship for Customer Success roles?
Sponsorship exists but is more selective than for engineering roles. Large SaaS companies, enterprise software firms, and high-growth startups are the most consistent sponsors. Smaller companies often lack the legal infrastructure to sponsor. Searching Migrate Mate filters for OPT-friendly Customer Success roles is a faster way to find employers who have already demonstrated willingness to sponsor.
What should I do if my OPT expires before I get a sponsorship offer?
If you qualify for a STEM extension, file it before your current OPT expires. That gives you up to 24 additional months to secure sponsorship. If you don't qualify for an extension, options include switching to a different nonimmigrant status, such as H-1B if selected in the lottery, or returning to school for a higher degree to restart OPT eligibility.
Does working at a startup affect my OPT or sponsorship options?
Startups can employ OPT workers without restrictions, but their ability to sponsor H-1B visas varies significantly. Very early-stage startups sometimes lack the financial documentation USCIS requires to approve an H-1B petition. If long-term sponsorship is your goal, look for startups that have completed a Series B round or later, as they typically have the legal and financial capacity to sponsor.