OPT Customer Success Engineering Jobs
Customer Success Engineering jobs on OPT sit at the intersection of technical problem-solving and client relationships, making them strong candidates for STEM OPT extension if the role is classified under a STEM-eligible CIP code. Most positions require a degree in computer science, engineering, or a related technical field.
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Get Access To All JobsJob Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Customer Service Representative (Mandarin Required)
Location: San Jose, CA
Job Type: Full-Time, 40hrs/week (W2)
Pay Range: $25-28/hour + performance-based commission, targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
Key Responsibilities:
Customer Support:
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
- Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up:
- Monitor student progress and parent needs, ensuring a positive learning experience.
- Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution:
- Handle parent feedback and concerns professionally and empathetically.
- Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Cross-Functional Collaboration:
- Document customer feedback and service interactions accurately.
- Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Qualifications
- Bachelor's degree or above.
- Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
- Comfortable working long-term evening shifts in a remote work environment.
- Must have a personal computer and reliable internet connection.
- Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
- Experience in the education industry is a plus.
- Strong communication, problem-solving, and interpersonal skills.
- Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.
Work Hours:
- 40 hours per week
- Mon-Fri: 1pm-10pm (break from 6:00-7:00pm)
Compensation & Benefits:
- $25-28/hour + performance-based commission, targeted $50K-$74K/year
- 401(k) Match
- Health, vision, dental insurance
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Engineering
Confirm the role qualifies for STEM OPT extension
Ask recruiters whether the Customer Success Engineer position is classified under a STEM-eligible degree field. Roles requiring CS or engineering backgrounds often qualify, giving you 24 additional months beyond standard OPT.
Highlight technical depth alongside communication skills
Customer Success Engineers are evaluated on both. Emphasize API troubleshooting, integration experience, or coding ability in your resume. Employers sponsoring OPT want candidates who reduce engineering escalations, not just manage relationships.
Target SaaS companies with established OPT hiring pipelines
Mid-size and enterprise SaaS companies hire Customer Success Engineers regularly and are more familiar with OPT work authorization. Smaller startups may hesitate due to E-Verify enrollment requirements that OPT employment mandates.
Apply before your OPT start date is imminent
Employers need time to complete E-Verify verification and onboarding paperwork. Starting your search three to four months before your EAD end date gives you realistic runway to land and start a role without authorization gaps.
Address OPT proactively, not defensively
When asked about work authorization, be specific: state your EAD end date, whether you qualify for STEM extension, and that E-Verify is required. Clear, confident answers reduce employer hesitation more than vague reassurances do.
Leverage your technical degree in applications and interviews
Customer Success Engineering roles at most companies formally require a bachelor's degree in a technical field. Your F-1 academic background is a genuine qualification here, not just a footnote, so position it as core to your candidacy.
Customer Success Engineering OPT: Frequently Asked Questions
Can I work as a Customer Success Engineer on OPT?
Yes, Customer Success Engineering roles are eligible for OPT employment as long as the work is directly related to your degree field. If your degree is in computer science, software engineering, or a related technical discipline, these roles typically satisfy that requirement. Confirm with your DSO that the position aligns with your field of study before accepting an offer.
Do Customer Success Engineer jobs qualify for the STEM OPT extension?
Many do, but it depends on how your employer classifies the role and your specific degree. If your degree falls under an approved STEM CIP code and the job involves applying technical skills from that field, you can likely apply for the 24-month STEM extension. Your employer must also be enrolled in E-Verify. Confirm both conditions before relying on the extension in your job search timeline.
Where can I find Customer Success Engineering jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and STEM OPT students, so every role listed is from an employer willing to work with OPT authorization. Searching there filters out the noise of applying to companies unfamiliar with or unwilling to hire on OPT, which is one of the biggest time drains in a standard job search for international students.
What happens if my OPT expires before I receive a job offer?
If your OPT EAD expires before you secure employment, you lose work authorization and enter a 60-day grace period. You cannot work during that window. If you have an approved STEM extension application pending before your initial OPT expires, you may have a cap-gap bridge depending on your situation. Speak with your DSO as early as possible to understand your specific timeline and options.
Do I need to tell employers I'm on OPT when applying for Customer Success Engineer roles?
You are not required to disclose immigration status during initial applications, but most job applications ask directly about work authorization. Answer accurately: state that you are authorized to work on OPT and specify whether you require sponsorship in the future. Customer Success Engineer roles at larger SaaS companies are generally familiar with OPT, so honest disclosure rarely disqualifies strong technical candidates early in the process.