OPT Customer Success Engineering Jobs

INTRODUCTION

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

ABOUT THE ROLE

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineering professional who will showcase and adapt Geotab solutions for partners and end-users by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements and support partners and customers to overcome their business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you!

WHAT YOU'LL DO:

In this role, you will be the technical bridge between Geotab’s ecosystem and our partners and customers. You will combine deep product expertise with strong consultative skills to understand business challenges and design elegant technical solutions to solve them. You will work closely with market development, channel managers, customer success and product teams - acting as a trusted technical advisor throughout the customer journey.

To be successful in this role, you will be a customer-focused self-starter with strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. In addition, the successful candidate will have strong technical proficiency and business acumen, with the ability to manage multiple projects and priorities simultaneously while identifying and pursuing potential revenue growth opportunities.

HOW YOU'LL MAKE AN IMPACT:

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.

• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.

• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.

• Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.

• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.

• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.

• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.

• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.

WHAT YOU'LL BRING TO THIS ROLE:

• 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• Equivalent combination of education and/or work experience in related field may be substituted.

• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.

• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.

• Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit.

• Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.

• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred.

• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.

• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.

• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.

• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.

• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.

• Ability to utilize market trends and a desire to drive revenue growth.

• Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.

• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.

If you got this far, we hope you're feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.

COMPENSATION

• Hiring Range: $83,000 - $105,000 USD

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

OTHER EMPLOYMENT STATEMENTS:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.