Customer Success Engineering Jobs for OPT Students
Customer Success Engineering jobs on OPT sit at the intersection of technical problem-solving and client relationships, making them strong candidates for STEM OPT extension if the role is classified under a STEM-eligible CIP code. Most positions require a degree in computer science, engineering, or a related technical field.
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Get Access To All JobsAbout Rubrik
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
About Team & About Role
Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners, and work closely with cross-functional teams to deliver value to customers. The Customer Success Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront. In a world where data is the lifeblood of every organization, Rubrik's Customer Success Team is the backbone of our customers’ data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers’ data remains protected and available, no matter the challenges that come their way.
Rubrik is looking for upcoming graduates to participate in the Customer Success Engineer Internship Program. Interns will undergo a similar onboarding process as all new Customer Success Engineers. Interns will build in lab environments and use those environments to solve common customer issues through case simulations. Rubrik Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. Interns will learn how to deliver these solutions with the aid of Rubrik technical training, professional development, and employee networking.
About Rubrik’s Internship Program
Rubrik offers interns an opportunity to make an impact from day one. Our interns work on challenging projects, where their contributions help solve real-world problems related to personal privacy, business continuity, and digital safety. Interns learn from the best in the industry, building connections with senior team members who support their development through 1:1 mentorship. Alongside the meaningful work, interns are fully immersed in Rubrik's inclusive community through social events, networking opportunities, professional development workshops, and volunteering events.
During The Internship, You’ll Have Access To
- Meaningful projects: the opportunity to translate your education into hands-on professional experience through rigorous, yet rewarding work
- Growth and development: take advantage of extensive growth opportunities through mentoring, job shadowing, workshops, lunch and learns, and hands-on project work that supports both your personal and professional development
- A dedicated manager & mentor: a team that will provide you with guidance and support regularly
- Intern events: the opportunity to participate in networking events, volunteering opportunities, and social events
- Other perks: Access to free mental health services, lunch stipend, optional 401K benefits, company-wide intern presentations, intern swag, and more!
In the past year, Rubrik’s internship program has been recognized as a Top 100 Internship Program and a Campus Forward Award Winner. What we do matters. Join us and unleash your potential!
What You’ll Do
As a Customer Success Engineer Intern, you’ll gain hands-on experience in technical support operations, learning best practices and tools used in a leading Customer Support Center. Key responsibilities will include:
- Learning Rubrik’s products and technologies through training and hands-on experiences.
- Assisting in deploying and troubleshooting common customer issues in a lab environment.
- Collaborating with experienced Customer Success Engineers during simulations to develop communication and problem-solving skills.
- Operating within Rubrik’s CRM platform according to organizational standards.
- Gaining familiarity with case management processes, troubleshooting workflows, and documentation.
- Completing training via Rubrik University and contributing to process improvements where needed.
Must-Have Qualifications
- Education: Pursuing an AAS or BS degree in Computer Science, Information Technology (IT), Cybersecurity, Networking/Infrastructure, CIS, Business Administration, or related fields.
- Graduation Date: Expected completion in December 2026 or Spring 2027.
- Availability: Ability to commit full-time to a 12-week internship program in the Morrisville, North Carolina Office.
- Work-authorization: U.S. citizenship and residency on U.S. soil required.
Skills & Interests
- Interest in enterprise-level technical support and understanding how Support Organizations operate.
- Strong desire to learn and apply troubleshooting techniques to resolve deep technical issues.
- Ability to follow processes and collaborate with teams to improve workflows.
- Problem-solving skills with attention to detail and eagerness to explore new technologies.
- Motivated to work hands-on in a lab environment to diagnose and simulate customer scenarios.
- Driven to work hands-on in a lab environment to diagnose, simulate, and resolve complex customer scenarios.
- Excellent communication skills and a willingness to provide feedback for continuous improvement.
The minimum and maximum hourly rate for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire hourly rates for the role based on U.S. location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range $30—$35 USD
Join Us in Securing the World's Data
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture:
- Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
About Rubrik
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
About Team & About Role
Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners, and work closely with cross-functional teams to deliver value to customers. The Customer Success Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront. In a world where data is the lifeblood of every organization, Rubrik's Customer Success Team is the backbone of our customers’ data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers’ data remains protected and available, no matter the challenges that come their way.
Rubrik is looking for upcoming graduates to participate in the Customer Success Engineer Internship Program. Interns will undergo a similar onboarding process as all new Customer Success Engineers. Interns will build in lab environments and use those environments to solve common customer issues through case simulations. Rubrik Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. Interns will learn how to deliver these solutions with the aid of Rubrik technical training, professional development, and employee networking.
About Rubrik’s Internship Program
Rubrik offers interns an opportunity to make an impact from day one. Our interns work on challenging projects, where their contributions help solve real-world problems related to personal privacy, business continuity, and digital safety. Interns learn from the best in the industry, building connections with senior team members who support their development through 1:1 mentorship. Alongside the meaningful work, interns are fully immersed in Rubrik's inclusive community through social events, networking opportunities, professional development workshops, and volunteering events.
During The Internship, You’ll Have Access To
- Meaningful projects: the opportunity to translate your education into hands-on professional experience through rigorous, yet rewarding work
- Growth and development: take advantage of extensive growth opportunities through mentoring, job shadowing, workshops, lunch and learns, and hands-on project work that supports both your personal and professional development
- A dedicated manager & mentor: a team that will provide you with guidance and support regularly
- Intern events: the opportunity to participate in networking events, volunteering opportunities, and social events
- Other perks: Access to free mental health services, lunch stipend, optional 401K benefits, company-wide intern presentations, intern swag, and more!
In the past year, Rubrik’s internship program has been recognized as a Top 100 Internship Program and a Campus Forward Award Winner. What we do matters. Join us and unleash your potential!
What You’ll Do
As a Customer Success Engineer Intern, you’ll gain hands-on experience in technical support operations, learning best practices and tools used in a leading Customer Support Center. Key responsibilities will include:
- Learning Rubrik’s products and technologies through training and hands-on experiences.
- Assisting in deploying and troubleshooting common customer issues in a lab environment.
- Collaborating with experienced Customer Success Engineers during simulations to develop communication and problem-solving skills.
- Operating within Rubrik’s CRM platform according to organizational standards.
- Gaining familiarity with case management processes, troubleshooting workflows, and documentation.
- Completing training via Rubrik University and contributing to process improvements where needed.
Must-Have Qualifications
- Education: Pursuing an AAS or BS degree in Computer Science, Information Technology (IT), Cybersecurity, Networking/Infrastructure, CIS, Business Administration, or related fields.
- Graduation Date: Expected completion in December 2026 or Spring 2027.
- Availability: Ability to commit full-time to a 12-week internship program in the Morrisville, North Carolina Office.
- Work-authorization: U.S. citizenship and residency on U.S. soil required.
Skills & Interests
- Interest in enterprise-level technical support and understanding how Support Organizations operate.
- Strong desire to learn and apply troubleshooting techniques to resolve deep technical issues.
- Ability to follow processes and collaborate with teams to improve workflows.
- Problem-solving skills with attention to detail and eagerness to explore new technologies.
- Motivated to work hands-on in a lab environment to diagnose and simulate customer scenarios.
- Driven to work hands-on in a lab environment to diagnose, simulate, and resolve complex customer scenarios.
- Excellent communication skills and a willingness to provide feedback for continuous improvement.
The minimum and maximum hourly rate for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire hourly rates for the role based on U.S. location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range $30—$35 USD
Join Us in Securing the World's Data
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture:
- Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
How to Get Visa Sponsorship in Customer Success Engineering
Confirm the role qualifies for STEM OPT extension
Ask recruiters whether the Customer Success Engineer position is classified under a STEM-eligible degree field. Roles requiring CS or engineering backgrounds often qualify, giving you 24 additional months beyond standard OPT.
Highlight technical depth alongside communication skills
Customer Success Engineers are evaluated on both. Emphasize API troubleshooting, integration experience, or coding ability in your resume. Employers sponsoring OPT want candidates who reduce engineering escalations, not just manage relationships.
Target SaaS companies with established OPT hiring pipelines
Mid-size and enterprise SaaS companies hire Customer Success Engineers regularly and are more familiar with OPT work authorization. Smaller startups may hesitate due to E-Verify enrollment requirements that OPT employment mandates.
Apply before your OPT start date is imminent
Employers need time to complete E-Verify verification and onboarding paperwork. Starting your search three to four months before your EAD end date gives you realistic runway to land and start a role without authorization gaps.
Address OPT proactively, not defensively
When asked about work authorization, be specific: state your EAD end date, whether you qualify for STEM extension, and that E-Verify is required. Clear, confident answers reduce employer hesitation more than vague reassurances do.
Leverage your technical degree in applications and interviews
Customer Success Engineering roles at most companies formally require a bachelor's degree in a technical field. Your F-1 academic background is a genuine qualification here, not just a footnote, so position it as core to your candidacy.
Customer Success Engineering jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Can I work as a Customer Success Engineer on OPT?
Yes, Customer Success Engineering roles are eligible for OPT employment as long as the work is directly related to your degree field. If your degree is in computer science, software engineering, or a related technical discipline, these roles typically satisfy that requirement. Confirm with your DSO that the position aligns with your field of study before accepting an offer.
Do Customer Success Engineer jobs qualify for the STEM OPT extension?
Many do, but it depends on how your employer classifies the role and your specific degree. If your degree falls under an approved STEM CIP code and the job involves applying technical skills from that field, you can likely apply for the 24-month STEM extension. Your employer must also be enrolled in E-Verify. Confirm both conditions before relying on the extension in your job search timeline.
Where can I find Customer Success Engineering jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and STEM OPT students, so every role listed is from an employer willing to work with OPT authorization. Searching there filters out the noise of applying to companies unfamiliar with or unwilling to hire on OPT, which is one of the biggest time drains in a standard job search for international students.
What happens if my OPT expires before I receive a job offer?
If your OPT EAD expires before you secure employment, you lose work authorization and enter a 60-day grace period. You cannot work during that window. If you have an approved STEM extension application pending before your initial OPT expires, you may have a cap-gap bridge depending on your situation. Speak with your DSO as early as possible to understand your specific timeline and options.
Do I need to tell employers I'm on OPT when applying for Customer Success Engineer roles?
You are not required to disclose immigration status during initial applications, but most job applications ask directly about work authorization. Answer accurately: state that you are authorized to work on OPT and specify whether you require sponsorship in the future. Customer Success Engineer roles at larger SaaS companies are generally familiar with OPT, so honest disclosure rarely disqualifies strong technical candidates early in the process.
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