Customer Success Consultant Jobs for OPT Students
Customer Success Consultant jobs are a strong fit for F-1 OPT students with communication-heavy backgrounds in business, marketing, or communications. Most roles qualify as specialty occupations under OPT, and many mid-size SaaS and tech companies actively sponsor H-1B visas for high-performing CSC hires.
See All Customer Success Consultant JobsOverview
Showing 5 of 1,584+ Customer Success Consultant jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 1,584+ Customer Success Consultant jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsINTRODUCTION
We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
ABOUT THE ROLE
As a Manager, Customer Success, you will play a dual role, serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You’ll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey—from acquisition to implementation, engagement, and renewal—ensuring every district becomes a lasting partner. In addition to managing a portfolio of top-revenue Core and Gale adoptions, you’ll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You’ll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
WHAT YOU'LL DO HERE:
Customer Acquisition & Onboarding
- Partner with sales to support pre-sale discovery, messaging, and success planning
- Help districts understand the value of Core and Gale solutions and how they align with instructional goals
- Lead onboarding and implementation, ensuring a smooth transition and early success
Strategic Account Management
- Serve as the quarterback for large adoption—coordinating internal teams and district stakeholders
- Build strong relationships with district leaders and align product use with their strategic priorities
- Monitor usage data and feedback to drive engagement and identify opportunities for growth
Tiered Engagement Model
High Touch Adoptions
- Conduct quarterly or monthly partnership meetings
- Deliver custom monthly outreach, training, and support
Medium Touch Adoptions
- Conduct 1–2 strategic check-ins per year
- Provide scaled outreach and onboarding support as capacity allows
Low Touch / Scaled Adoptions
- Deliver curated content via newsletters, webinars, and asynchronous resources
- Promote self-service enablement
Retention & Expansion
- Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
- Identify and act on opportunities to increase adoption footprint within districts
- Advocate for the customer internally and ensure a seamless, high-impact experience
Team & Process Leadership
- Share best practices and insights to improve team workflows and customer outcomes
- Support onboarding and coaching of team members
- Contribute to cross-functional initiatives that enhance the customer success experience
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, account management, or educational consulting
- Strong understanding of the K–12 education landscape and instructional technology
- Proven ability to drive business outcomes while delivering outstanding customer experiences
- Excellent communication, presentation, and relationship-building skills
- Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
PREFERRED QUALIFICATIONS
- Background in education or EdTech
- Experience with digital content platforms (e.g., Gale)
- Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
ABOUT CENGAGE GROUP
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
COMPENSATION
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
- Salary Range: $88,600.00 - $115,200.00 USD
INTRODUCTION
We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
ABOUT THE ROLE
As a Manager, Customer Success, you will play a dual role, serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You’ll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey—from acquisition to implementation, engagement, and renewal—ensuring every district becomes a lasting partner. In addition to managing a portfolio of top-revenue Core and Gale adoptions, you’ll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You’ll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
WHAT YOU'LL DO HERE:
Customer Acquisition & Onboarding
- Partner with sales to support pre-sale discovery, messaging, and success planning
- Help districts understand the value of Core and Gale solutions and how they align with instructional goals
- Lead onboarding and implementation, ensuring a smooth transition and early success
Strategic Account Management
- Serve as the quarterback for large adoption—coordinating internal teams and district stakeholders
- Build strong relationships with district leaders and align product use with their strategic priorities
- Monitor usage data and feedback to drive engagement and identify opportunities for growth
Tiered Engagement Model
High Touch Adoptions
- Conduct quarterly or monthly partnership meetings
- Deliver custom monthly outreach, training, and support
Medium Touch Adoptions
- Conduct 1–2 strategic check-ins per year
- Provide scaled outreach and onboarding support as capacity allows
Low Touch / Scaled Adoptions
- Deliver curated content via newsletters, webinars, and asynchronous resources
- Promote self-service enablement
Retention & Expansion
- Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
- Identify and act on opportunities to increase adoption footprint within districts
- Advocate for the customer internally and ensure a seamless, high-impact experience
Team & Process Leadership
- Share best practices and insights to improve team workflows and customer outcomes
- Support onboarding and coaching of team members
- Contribute to cross-functional initiatives that enhance the customer success experience
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, account management, or educational consulting
- Strong understanding of the K–12 education landscape and instructional technology
- Proven ability to drive business outcomes while delivering outstanding customer experiences
- Excellent communication, presentation, and relationship-building skills
- Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
PREFERRED QUALIFICATIONS
- Background in education or EdTech
- Experience with digital content platforms (e.g., Gale)
- Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
ABOUT CENGAGE GROUP
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
COMPENSATION
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
- Salary Range: $88,600.00 - $115,200.00 USD
How to Get Visa Sponsorship as a Customer Success Consultant
Frame your degree as a specialty occupation match
USCIS requires Customer Success roles to meet specialty occupation standards. Emphasize a degree in business, marketing, communications, or a technical field and connect your coursework directly to the responsibilities listed in the job description.
Highlight quantifiable outcomes from past CS or account work
Retention rates, NPS improvements, and expansion revenue are metrics CS employers recognize immediately. Concrete numbers shift the conversation from visa logistics to your value, making sponsorship feel like a straightforward decision.
Research each employer's H-1B filing history before applying
Some companies sponsor regularly; others have never filed. Checking publicly available Department of Labor disclosure data before your first interview helps you prioritize roles where sponsorship is already an established practice.
Customer Success Consultant jobs are hiring across the US. Find yours.
Find Customer Success Consultant JobsSee all 1,584+ Customer Success Consultant jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsFrequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation under OPT?
Most Customer Success Consultant positions qualify, but it depends on how the employer defines the role. USCIS looks for a direct relationship between a specific bachelor's degree field and the job duties. Roles tied to SaaS platforms, enterprise software, or technical onboarding are stronger candidates than generalist support positions. Ask the employer how they classify the role before accepting an offer.
How do I find Customer Success Consultant jobs that sponsor OPT students?
Migrate Mate filters job listings specifically for OPT and visa sponsorship eligibility, so you're not sifting through hundreds of roles that won't consider international students. Search Customer Success Consultant openings on Migrate Mate to find employers who have already indicated willingness to sponsor. This saves significant time compared to applying broadly and asking about sponsorship after the fact.
Can I work as a Customer Success Consultant on STEM OPT extension?
Yes, if your degree carries a STEM designation, you can work in a Customer Success Consultant role during a 24-month STEM OPT extension. Common qualifying degrees include management information systems, computer science, and some business analytics programs. Your employer must be enrolled in E-Verify, and you'll need to submit a formal training plan to your DSO. Confirm your degree's CIP code with your international student office.
What types of employers hire Customer Success Consultants and sponsor visas?
Mid-size and enterprise SaaS companies are the most consistent sponsors for Customer Success Consultant roles. Companies in cloud infrastructure, HR technology, financial software, and marketing platforms regularly file H-1B petitions for CS hires. Consulting firms that embed customer success within client delivery teams also sponsor, though their processes vary more. Prioritizing companies with 200 or more employees generally improves your odds of finding an established sponsorship process.
When should I tell an employer I need OPT sponsorship during the hiring process?
Raise your OPT status by the second interview or before a final-round conversation. Customer Success Consultant hiring cycles move quickly, and employers need time to assess whether they can sponsor. Waiting until after an offer puts both sides in an awkward position. A straightforward statement of your authorization dates and your awareness of the H-1B process reassures employers who are unfamiliar with OPT requirements.
See which Customer Success Consultant employers are hiring and sponsoring visas right now.
Search Customer Success Consultant Jobs