OPT Customer Success Consultant Jobs
Customer Success Consultant jobs are a strong fit for F-1 OPT students with communication-heavy backgrounds in business, marketing, or communications. Most roles qualify as specialty occupations under OPT, and many mid-size SaaS and tech companies actively sponsor H-1B visas for high-performing CSC hires.
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Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs, you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight and our technology solutions. You will have the opportunity to interact professionally with WorkRight’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisors in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisors, the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
- Support the Client Success Supervisors in managing a portfolio of standard and premium clients.
- Assist with client implementations, onboarding activities, and ongoing account management tasks.
- Serve as a secondary point of contact for client inquiries and operational matters.
- Coordinate internal resources and follow up on client requests to ensure timely resolution.
- Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
- Gather and document client requirements and business needs.
- Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects.
- Maintain client-specific documentation, policies, playbooks, and service guides.
- Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
- Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
- Assist with E-Verify compliance management, notifications, and client communications.
- Track compliance-related activities and escalate issues as appropriate.
- Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
- Help prepare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
- Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
- Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
- Validate enhancements and document testing results.
- Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
- Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
- Bachelor’s degree, Associate’s degree or professional certification preferred
- Ideally 4-5 years experience within the I-9 space
- Possess strong knowledge of I-9 procedural requirements and client processes.
- A superior client service mindset, attention to detail and desire to achieve a high level of productivity
- Experience using various computer systems, including Microsoft’s suite, ServiceNow, GSuite, etc.
- Ability to multi-task in a fast-paced environment with competing demands
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
- Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Job Description
Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs, you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight and our technology solutions. You will have the opportunity to interact professionally with WorkRight’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisors in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisors, the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
- Support the Client Success Supervisors in managing a portfolio of standard and premium clients.
- Assist with client implementations, onboarding activities, and ongoing account management tasks.
- Serve as a secondary point of contact for client inquiries and operational matters.
- Coordinate internal resources and follow up on client requests to ensure timely resolution.
- Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
- Gather and document client requirements and business needs.
- Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects.
- Maintain client-specific documentation, policies, playbooks, and service guides.
- Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
- Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
- Assist with E-Verify compliance management, notifications, and client communications.
- Track compliance-related activities and escalate issues as appropriate.
- Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
- Help prepare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
- Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
- Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
- Validate enhancements and document testing results.
- Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
- Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
- Bachelor’s degree, Associate’s degree or professional certification preferred
- Ideally 4-5 years experience within the I-9 space
- Possess strong knowledge of I-9 procedural requirements and client processes.
- A superior client service mindset, attention to detail and desire to achieve a high level of productivity
- Experience using various computer systems, including Microsoft’s suite, ServiceNow, GSuite, etc.
- Ability to multi-task in a fast-paced environment with competing demands
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
- Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
See all OPT Customer Success Consultant Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Success Consultant
Target SaaS companies with established CS teams
SaaS companies hire Customer Success Consultants at scale and have structured HR processes for OPT and H-1B sponsorship. A dedicated CS org signals the role is a long-term investment, not a short-term fix.
Frame your degree as a specialty occupation match
USCIS requires Customer Success roles to meet specialty occupation standards. Emphasize a degree in business, marketing, communications, or a technical field and connect your coursework directly to the responsibilities listed in the job description.
Bring your OPT end date into the conversation early
Hiring managers need time to start H-1B sponsorship paperwork. Raising your OPT timeline in the second interview, not after an offer, gives employers the runway they need and shows you understand the process.
Highlight quantifiable outcomes from past CS or account work
Retention rates, NPS improvements, and expansion revenue are metrics CS employers recognize immediately. Concrete numbers shift the conversation from visa logistics to your value, making sponsorship feel like a straightforward decision.
Research each employer's H-1B filing history before applying
Some companies sponsor regularly; others have never filed. Checking publicly available Department of Labor disclosure data before your first interview helps you prioritize roles where sponsorship is already an established practice.
Pursue STEM OPT extension if your degree qualifies
A STEM-designated degree can extend your OPT authorization by 24 months, giving employers two additional H-1B lottery cycles. If your business or information systems degree qualifies, confirm with your DSO and note the extension on your resume.
Customer Success Consultant OPT: Frequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation under OPT?
Most Customer Success Consultant positions qualify, but it depends on how the employer defines the role. USCIS looks for a direct relationship between a specific bachelor's degree field and the job duties. Roles tied to SaaS platforms, enterprise software, or technical onboarding are stronger candidates than generalist support positions. Ask the employer how they classify the role before accepting an offer.
How do I find Customer Success Consultant jobs that sponsor OPT students?
Migrate Mate filters job listings specifically for OPT and visa sponsorship eligibility, so you're not sifting through hundreds of roles that won't consider international students. Search Customer Success Consultant openings on Migrate Mate to find employers who have already indicated willingness to sponsor. This saves significant time compared to applying broadly and asking about sponsorship after the fact.
Can I work as a Customer Success Consultant on STEM OPT extension?
Yes, if your degree carries a STEM designation, you can work in a Customer Success Consultant role during a 24-month STEM OPT extension. Common qualifying degrees include management information systems, computer science, and some business analytics programs. Your employer must be enrolled in E-Verify, and you'll need to submit a formal training plan to your DSO. Confirm your degree's CIP code with your international student office.
What types of employers hire Customer Success Consultants and sponsor visas?
Mid-size and enterprise SaaS companies are the most consistent sponsors for Customer Success Consultant roles. Companies in cloud infrastructure, HR technology, financial software, and marketing platforms regularly file H-1B petitions for CS hires. Consulting firms that embed customer success within client delivery teams also sponsor, though their processes vary more. Prioritizing companies with 200 or more employees generally improves your odds of finding an established sponsorship process.
When should I tell an employer I need OPT sponsorship during the hiring process?
Raise your OPT status by the second interview or before a final-round conversation. Customer Success Consultant hiring cycles move quickly, and employers need time to assess whether they can sponsor. Waiting until after an offer puts both sides in an awkward position. A straightforward statement of your authorization dates and your awareness of the H-1B process reassures employers who are unfamiliar with OPT requirements.