OPT Customer Experience Manager Jobs
Customer Experience Manager roles are strong fits for OPT students with backgrounds in business, communications, or marketing. Most positions qualify as specialty occupations for H-1B visa sponsorship, and employers in tech, retail, and SaaS actively hire OPT candidates. Your 12-month OPT window (24 months with STEM extension if eligible) gives you real runway to prove your value.
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Get Access To All JobsJob Description
A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working.
The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.
Key Responsibilities
- Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
- Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
- Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
- Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
- Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
- Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
- Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
- Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
- Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
- Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
- Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
- Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
- Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.
Success Measures
- CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
- Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
- CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
- Leaders and teams understand what is changing, why it matters, and what is expected of them.
- New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.
Preferred Qualifications
- 3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
- Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
- AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
- Proven project management and oversight capabilities.
- Demonstrated problem solving, negotiation and facilitation skills.
- Ability to work effectively in a fast moving, multi-project team environment.
- Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint).
- Superior verbal and precise written communication skills.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc
Job Description
A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working.
The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.
Key Responsibilities
- Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
- Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
- Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
- Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
- Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
- Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
- Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
- Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
- Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
- Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
- Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
- Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
- Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.
Success Measures
- CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
- Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
- CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
- Leaders and teams understand what is changing, why it matters, and what is expected of them.
- New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.
Preferred Qualifications
- 3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
- Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
- AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
- Proven project management and oversight capabilities.
- Demonstrated problem solving, negotiation and facilitation skills.
- Ability to work effectively in a fast moving, multi-project team environment.
- Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint).
- Superior verbal and precise written communication skills.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc
See all 177+ OPT Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Experience Manager
Target employers with H-1B sponsorship history
Companies that have sponsored H-1B visas before are far more likely to do it again. Search OFLC disclosure data to verify whether a company has filed LCAs for Customer Experience Manager or similar roles before applying.
Frame your international perspective as an asset
Customer Experience Managers who understand cross-cultural communication are valuable in global teams. Highlight experience working with diverse customer bases or multilingual support environments to differentiate yourself from domestic candidates.
Apply to SaaS and tech companies first
Software and technology companies sponsor OPT and H-1B visas at higher rates than most industries. Customer experience roles at SaaS companies are well-established specialty occupations, making the sponsorship conversation easier to open with hiring managers.
Address your OPT timeline proactively with employers
Bring up your authorization status before the offer stage, not after. Explaining that you have 12 months of OPT remaining, with a potential STEM extension, reassures employers they have enough time to file for H-1B sponsorship.
Build a case for specialty occupation classification
Customer Experience Manager roles require a specific degree background in business, communications, or a related field. Document how your education directly ties to the role's responsibilities, since this connection strengthens the specialty occupation argument for H-1B petitions.
Use Migrate Mate to find sponsorship-open employers
Migrate Mate surfaces Customer Experience Manager jobs from employers who are open to visa sponsorship, saving you time filtering through postings that won't lead anywhere. Browse roles filtered by OPT eligibility to focus your job search efficiently.
Customer Experience Manager OPT: Frequently Asked Questions
Can I work as a Customer Experience Manager on OPT?
Yes, as long as the role is directly related to your field of study. Customer Experience Manager positions typically qualify for OPT students with degrees in business administration, communications, marketing, or a related field. Your employer does not need to file any petition with USCIS during your OPT period, but you must ensure the job aligns with your degree to maintain valid work authorization.
Do Customer Experience Manager jobs typically lead to H-1B sponsorship?
Many do, particularly at mid-size and large technology or SaaS companies. The role generally qualifies as a specialty occupation because it requires a bachelor's degree in a specific field, which is the core H-1B requirement. That said, sponsorship decisions vary by employer, so targeting companies with a documented history of filing LCAs for similar roles gives you the strongest chance.
Is a Customer Experience Manager role eligible for STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field, such as information systems, computer science, or certain business analytics programs, you may qualify for the 24-month STEM OPT extension. A management or communications degree would not qualify, even if the role itself involves data-driven work. Check your degree's CIP code against the DHS STEM list to confirm.
What should I say when an employer asks about my work authorization as an OPT student?
Be straightforward: explain that you have OPT authorization, state how much time remains on your EAD, and mention whether you may be eligible for a STEM extension. If you're within range of the H-1B lottery cycle, noting that timeline shows you've thought through the path forward. Employers appreciate candidates who understand their own situation clearly and can explain it without putting the burden of research on the hiring team.
Where can I find Customer Experience Manager jobs that are open to OPT candidates?
Migrate Mate is built specifically for international students and visa holders, so the jobs listed are from employers who understand OPT and are open to sponsorship conversations. Rather than filtering through general job boards where most postings don't address visa status, Migrate Mate lets you focus on Customer Experience Manager roles where your work authorization won't be an obstacle from the start.