OPT Customer Experience Manager Jobs
Customer Experience Manager roles are strong fits for OPT students with backgrounds in business, communications, or marketing. Most positions qualify as specialty occupations for H-1B visa sponsorship, and employers in tech, retail, and SaaS actively hire OPT candidates. Your 12-month OPT window (24 months with STEM extension if eligible) gives you real runway to prove your value.
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Get Access To All JobsCome Join Our Team:
We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!
Who We Are:
Pulsar Measurement is part of the TASI Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASI Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASI Measurement’s high repeat customer rate is due to an ability to remain close to our customers, reinforced by providing local service and complete engineered solutions and problem solving.
Being a part of TASI Measurement means having big company perks with a decentralized operating structure that enables us to remain close to our customers and their needs.
Join us on this exciting journey as we continue to expand our business.
What We Offer:
- Competitive salaries
- 10 paid holidays each year, vacation, sick time and volunteer time
- 401(k) with employer match – immediately vested
- HSA, pre-tax health savings program
- Flexible work schedules that promote a healthy work-life balance
- Top-tier medical, dental, and vision insurance
- Employer-paid life insurance
- Pet Insurance
- Tuition Reimbursement
- Scholarship Programs
Job Summary:
The Customer Experience Manager is accountable for the leadership, performance and continuous improvement of Inside Sales and Technical Support functions across the Americas. The role manages a team of Sales Application Engineers and Technical Support professionals ensuring high levels of customer satisfaction, technical excellence and commercial performance. The role holds responsibility for inside sales performance, technical support delivery, forecasting accuracy, and cross-functional collaboration with Regional Sales Managers, Manufacturing and the wider TASI Measurement group.
Responsibilities:
- Provide direct leadership and line management for all Inside Sales, Technical Support staff across the Americas, including recruitment, onboarding, performance management, development and succession planning.
- Set, monitor and report on key performance indicators (KPIs) for inside sales and technical support ensuring service levels and commercial targets are consistently met.
- Plan, prioritise and allocate resources to ensure effective workload management and timely customer response.
- Own technical support service delivery, including escalation management, root cause analysis and continuous improvement initiatives.
- Act as the primary escalation point for complex customer, technical or service-related issues.
- Oversee ERP and tech support case development activities, ensuring data accuracy, process compliance and effective reporting.
- Company will be implementing a CRM system this year. This role will be part of the evaluation, selection and implementation team ensuring effective utilization of the CRM.
- Build strong working relationships with Regional Sales Managers, manufacturing teams in Long Sault (Canada), and other internal stakeholders to support sales growth and customer satisfaction.
- Drive continuous improvement in customer experience, internal processes, systems usage and team capability.
- Ensure compliance with relevant company policies, quality standards, health and safety requirements, and data protection obligations.
- Participate in sales strategy discussions, operational reviews and cross-functional improvement initiatives.
Qualifications
- Proven experience leading inside sales and/or technical support teams within a technical or engineering-led environment.
- Strong commercial acumen with experience of sales forecasting, pipeline management and revenue delivery.
- Demonstrated ability to lead, motivate and develop high-performing teams.
- Strong stakeholder management skills with the ability to influence across functions and regions.
- Excellent written and verbal communication skills.
- Strong problem-solving, decision-making and time management capabilities.
- Degree qualified in Engineering or a related technical discipline, or equivalent industry experience.
- Strong working knowledge of CRM, ERP/MRP systems and Microsoft Office applications.
- Experience with Microsoft PowerBI Applications preferred.
- Experience operating in a North American sales and service environment.
Traits:
Demonstrates strong leadership, accountability, adaptability and integrity, with the ability to manage change, make sound decisions and lead by example in line with Pulsar Measurement’s values.
Physical Demands:
This role is performed in an office environment, requiring extended periods of sitting, computer use, and frequent communication via phone and video. Occasional standing and walking may be required. Limited travel is expected, including the ability to lift up to 15–20 pounds. Travel is based on business demand and may include visits to regional offices, factories, customer sites and suppliers.
Commitment to People and Planet:
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Come Join Our Team:
We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!
Who We Are:
Pulsar Measurement is part of the TASI Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASI Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASI Measurement’s high repeat customer rate is due to an ability to remain close to our customers, reinforced by providing local service and complete engineered solutions and problem solving.
Being a part of TASI Measurement means having big company perks with a decentralized operating structure that enables us to remain close to our customers and their needs.
Join us on this exciting journey as we continue to expand our business.
What We Offer:
- Competitive salaries
- 10 paid holidays each year, vacation, sick time and volunteer time
- 401(k) with employer match – immediately vested
- HSA, pre-tax health savings program
- Flexible work schedules that promote a healthy work-life balance
- Top-tier medical, dental, and vision insurance
- Employer-paid life insurance
- Pet Insurance
- Tuition Reimbursement
- Scholarship Programs
Job Summary:
The Customer Experience Manager is accountable for the leadership, performance and continuous improvement of Inside Sales and Technical Support functions across the Americas. The role manages a team of Sales Application Engineers and Technical Support professionals ensuring high levels of customer satisfaction, technical excellence and commercial performance. The role holds responsibility for inside sales performance, technical support delivery, forecasting accuracy, and cross-functional collaboration with Regional Sales Managers, Manufacturing and the wider TASI Measurement group.
Responsibilities:
- Provide direct leadership and line management for all Inside Sales, Technical Support staff across the Americas, including recruitment, onboarding, performance management, development and succession planning.
- Set, monitor and report on key performance indicators (KPIs) for inside sales and technical support ensuring service levels and commercial targets are consistently met.
- Plan, prioritise and allocate resources to ensure effective workload management and timely customer response.
- Own technical support service delivery, including escalation management, root cause analysis and continuous improvement initiatives.
- Act as the primary escalation point for complex customer, technical or service-related issues.
- Oversee ERP and tech support case development activities, ensuring data accuracy, process compliance and effective reporting.
- Company will be implementing a CRM system this year. This role will be part of the evaluation, selection and implementation team ensuring effective utilization of the CRM.
- Build strong working relationships with Regional Sales Managers, manufacturing teams in Long Sault (Canada), and other internal stakeholders to support sales growth and customer satisfaction.
- Drive continuous improvement in customer experience, internal processes, systems usage and team capability.
- Ensure compliance with relevant company policies, quality standards, health and safety requirements, and data protection obligations.
- Participate in sales strategy discussions, operational reviews and cross-functional improvement initiatives.
Qualifications
- Proven experience leading inside sales and/or technical support teams within a technical or engineering-led environment.
- Strong commercial acumen with experience of sales forecasting, pipeline management and revenue delivery.
- Demonstrated ability to lead, motivate and develop high-performing teams.
- Strong stakeholder management skills with the ability to influence across functions and regions.
- Excellent written and verbal communication skills.
- Strong problem-solving, decision-making and time management capabilities.
- Degree qualified in Engineering or a related technical discipline, or equivalent industry experience.
- Strong working knowledge of CRM, ERP/MRP systems and Microsoft Office applications.
- Experience with Microsoft PowerBI Applications preferred.
- Experience operating in a North American sales and service environment.
Traits:
Demonstrates strong leadership, accountability, adaptability and integrity, with the ability to manage change, make sound decisions and lead by example in line with Pulsar Measurement’s values.
Physical Demands:
This role is performed in an office environment, requiring extended periods of sitting, computer use, and frequent communication via phone and video. Occasional standing and walking may be required. Limited travel is expected, including the ability to lift up to 15–20 pounds. Travel is based on business demand and may include visits to regional offices, factories, customer sites and suppliers.
Commitment to People and Planet:
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
See all OPT Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Experience Manager
Target employers with H-1B sponsorship history
Companies that have sponsored H-1B visas before are far more likely to do it again. Search OFLC disclosure data to verify whether a company has filed LCAs for Customer Experience Manager or similar roles before applying.
Frame your international perspective as an asset
Customer Experience Managers who understand cross-cultural communication are valuable in global teams. Highlight experience working with diverse customer bases or multilingual support environments to differentiate yourself from domestic candidates.
Apply to SaaS and tech companies first
Software and technology companies sponsor OPT and H-1B visas at higher rates than most industries. Customer experience roles at SaaS companies are well-established specialty occupations, making the sponsorship conversation easier to open with hiring managers.
Address your OPT timeline proactively with employers
Bring up your authorization status before the offer stage, not after. Explaining that you have 12 months of OPT remaining, with a potential STEM extension, reassures employers they have enough time to file for H-1B sponsorship.
Build a case for specialty occupation classification
Customer Experience Manager roles require a specific degree background in business, communications, or a related field. Document how your education directly ties to the role's responsibilities, since this connection strengthens the specialty occupation argument for H-1B petitions.
Use Migrate Mate to find sponsorship-open employers
Migrate Mate surfaces Customer Experience Manager jobs from employers who are open to visa sponsorship, saving you time filtering through postings that won't lead anywhere. Browse roles filtered by OPT eligibility to focus your job search efficiently.
Customer Experience Manager OPT: Frequently Asked Questions
Can I work as a Customer Experience Manager on OPT?
Yes, as long as the role is directly related to your field of study. Customer Experience Manager positions typically qualify for OPT students with degrees in business administration, communications, marketing, or a related field. Your employer does not need to file any petition with USCIS during your OPT period, but you must ensure the job aligns with your degree to maintain valid work authorization.
Do Customer Experience Manager jobs typically lead to H-1B sponsorship?
Many do, particularly at mid-size and large technology or SaaS companies. The role generally qualifies as a specialty occupation because it requires a bachelor's degree in a specific field, which is the core H-1B requirement. That said, sponsorship decisions vary by employer, so targeting companies with a documented history of filing LCAs for similar roles gives you the strongest chance.
Is a Customer Experience Manager role eligible for STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field, such as information systems, computer science, or certain business analytics programs, you may qualify for the 24-month STEM OPT extension. A management or communications degree would not qualify, even if the role itself involves data-driven work. Check your degree's CIP code against the DHS STEM list to confirm.
What should I say when an employer asks about my work authorization as an OPT student?
Be straightforward: explain that you have OPT authorization, state how much time remains on your EAD, and mention whether you may be eligible for a STEM extension. If you're within range of the H-1B lottery cycle, noting that timeline shows you've thought through the path forward. Employers appreciate candidates who understand their own situation clearly and can explain it without putting the burden of research on the hiring team.
Where can I find Customer Experience Manager jobs that are open to OPT candidates?
Migrate Mate is built specifically for international students and visa holders, so the jobs listed are from employers who understand OPT and are open to sponsorship conversations. Rather than filtering through general job boards where most postings don't address visa status, Migrate Mate lets you focus on Customer Experience Manager roles where your work authorization won't be an obstacle from the start.