OPT Customer Onboarding Specialist Jobs
Customer Onboarding Specialist roles are a strong fit for F-1 OPT students with backgrounds in business, communications, or information systems. Most positions qualify under standard OPT work authorization. STEM OPT extension eligibility depends on your degree field and the employer's use of technology in the role.
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Get Access To All JobsShape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
As a Talent Acquisition Operations Specialist, you’ll coordinate pre-employment and onboarding activities, maintain accurate hiring data, and keep essential processes running smoothly across the United States, Canada, Europe, and other supported hiring markets.
You’ll partner with recruiters, hiring leaders, People teams, and cross-functional partners to resolve operational challenges and deliver a consistent, welcoming new-hire experience. This individual contributor role combines hands-on coordination, systems support, and continuous improvement, with opportunities to simplify workflows and automate recurring work.
Responsibilities
- Coordinate pre-employment and onboarding activities across supported regions, including new-hire communications, required documentation, equipment and access coordination, and start-date readiness.
- Maintain accurate hiring data across applicant tracking and human capital management systems, including candidate, requisition, job posting, and new-hire records. Troubleshoot data, workflow, and integration issues with the appropriate partners.
- Support offer and pre-hire processing, including approvals, background checks, and related operational steps. Escalate exceptions and background-screening adjudication decisions to the appropriate leader or People partner.
- Create, maintain, and deliver new-hire orientation materials and sessions, coordinating backup coverage to ensure continuity.
- Partner with recruiters and regional People teams to coordinate country-specific onboarding requirements, appointment letters, and other hiring documentation.
- Develop and maintain process documentation, trackers, templates, and user guidance that strengthen consistency, support compliance, and help teams work effectively.
- Identify and implement process improvements and workflow automation using tools such as Microsoft Power Automate, Excel, and Microsoft 365.
- Provide operational reporting and responsive support for time-sensitive issues and special projects related to talent acquisition programs, systems, and compliance.
- Collaborate across teams and with external vendors to resolve issues, keep hiring activities on track, and deliver an inclusive new-hire experience.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3–5 years of relevant experience in talent acquisition operations, recruiting coordination, HR operations, or a related field.
- Working knowledge of applicant tracking systems, HR systems, onboarding workflows, and background-screening processes.
- Strong Excel and Microsoft 365 skills.
- Strong organizational skills and attention to detail, with the ability to manage competing deadlines across multiple regions while maintaining data accuracy and confidentiality.
- Strong problem-solving and customer-service skills, including sound judgment about when to resolve routine issues independently and when to escalate higher-risk matters.
- Clear written and verbal communication skills, including the ability to create practical process documentation and training materials.
- Ability to collaborate effectively with recruiters, hiring leaders, People teams, IT, Payroll, Workplace Services, HRIS teams, and external service providers.
- An ownership mindset: curiosity, initiative, accountability, and a proactive approach to solving problems and connecting across teams.
- A commitment to continuous learning through feedback, relationships, and structured development opportunities.
- Fluency in English and languages relevant to the working market, where applicable.
- Flexibility to provide occasional support outside standard working hours for time-sensitive onboarding or orientation activities, and availability for occasional travel of up to 10%.
Preferred Skills
- Experience with Lever and Workday.
- Experience with Microsoft Power Automate or similar workflow automation tools.
- Experience supporting global or multi-country hiring and onboarding.
Benefits We Offer
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
As a Talent Acquisition Operations Specialist, you’ll coordinate pre-employment and onboarding activities, maintain accurate hiring data, and keep essential processes running smoothly across the United States, Canada, Europe, and other supported hiring markets.
You’ll partner with recruiters, hiring leaders, People teams, and cross-functional partners to resolve operational challenges and deliver a consistent, welcoming new-hire experience. This individual contributor role combines hands-on coordination, systems support, and continuous improvement, with opportunities to simplify workflows and automate recurring work.
Responsibilities
- Coordinate pre-employment and onboarding activities across supported regions, including new-hire communications, required documentation, equipment and access coordination, and start-date readiness.
- Maintain accurate hiring data across applicant tracking and human capital management systems, including candidate, requisition, job posting, and new-hire records. Troubleshoot data, workflow, and integration issues with the appropriate partners.
- Support offer and pre-hire processing, including approvals, background checks, and related operational steps. Escalate exceptions and background-screening adjudication decisions to the appropriate leader or People partner.
- Create, maintain, and deliver new-hire orientation materials and sessions, coordinating backup coverage to ensure continuity.
- Partner with recruiters and regional People teams to coordinate country-specific onboarding requirements, appointment letters, and other hiring documentation.
- Develop and maintain process documentation, trackers, templates, and user guidance that strengthen consistency, support compliance, and help teams work effectively.
- Identify and implement process improvements and workflow automation using tools such as Microsoft Power Automate, Excel, and Microsoft 365.
- Provide operational reporting and responsive support for time-sensitive issues and special projects related to talent acquisition programs, systems, and compliance.
- Collaborate across teams and with external vendors to resolve issues, keep hiring activities on track, and deliver an inclusive new-hire experience.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3–5 years of relevant experience in talent acquisition operations, recruiting coordination, HR operations, or a related field.
- Working knowledge of applicant tracking systems, HR systems, onboarding workflows, and background-screening processes.
- Strong Excel and Microsoft 365 skills.
- Strong organizational skills and attention to detail, with the ability to manage competing deadlines across multiple regions while maintaining data accuracy and confidentiality.
- Strong problem-solving and customer-service skills, including sound judgment about when to resolve routine issues independently and when to escalate higher-risk matters.
- Clear written and verbal communication skills, including the ability to create practical process documentation and training materials.
- Ability to collaborate effectively with recruiters, hiring leaders, People teams, IT, Payroll, Workplace Services, HRIS teams, and external service providers.
- An ownership mindset: curiosity, initiative, accountability, and a proactive approach to solving problems and connecting across teams.
- A commitment to continuous learning through feedback, relationships, and structured development opportunities.
- Fluency in English and languages relevant to the working market, where applicable.
- Flexibility to provide occasional support outside standard working hours for time-sensitive onboarding or orientation activities, and availability for occasional travel of up to 10%.
Preferred Skills
- Experience with Lever and Workday.
- Experience with Microsoft Power Automate or similar workflow automation tools.
- Experience supporting global or multi-country hiring and onboarding.
Benefits We Offer
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
See all 50+ OPT Customer Onboarding Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Onboarding Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Onboarding Specialist
Lead with your communication skills
Customer onboarding is fundamentally about clear communication and relationship building. Highlight experience explaining complex processes to non-technical users, whether from internships, campus roles, or coursework projects. Hiring managers prioritize this over technical credentials.
Know your OPT authorization window upfront
Standard OPT gives you 12 months of work authorization. If your degree is in information systems, computer science, or a related STEM field, you may qualify for a 24-month STEM extension. Know your timeline before interviews so you can answer questions confidently.
Target SaaS and tech companies first
Software-as-a-service companies hire onboarding specialists at high volume and are more experienced with OPT work authorization than traditional industries. Companies like Salesforce, HubSpot, and Zendesk regularly bring on OPT candidates for customer-facing implementation roles.
Frame your international background as an asset
Many onboarding teams serve global customers. Your cross-cultural communication experience and multilingual ability, if applicable, are genuine differentiators. Make this explicit in your cover letter rather than leaving hiring managers to infer it from your background.
Apply before your OPT start date
Start applying at least 60 to 90 days before your OPT authorization begins. Most onboarding roles have standard hiring timelines, but some companies need time to run background checks and align start dates with your EAD card effective date.
Search for roles that qualify for STEM OPT extension
If H-1B visa sponsorship is your long-term goal, prioritize employers already set up for it. Browse Migrate Mate to filter for companies with active OPT and visa sponsorship history, which reduces the risk of losing work authorization before sponsorship becomes possible.
Customer Onboarding Specialist OPT: Frequently Asked Questions
Can I work as a Customer Onboarding Specialist on OPT?
Yes. Customer Onboarding Specialist roles are considered professional employment and qualify for F-1 OPT work authorization, provided the position is directly related to your field of study. Degrees in business, communications, marketing, information systems, or computer science commonly satisfy this requirement. Confirm the connection with your DSO before accepting an offer.
Do Customer Onboarding Specialist jobs qualify for the STEM OPT extension?
It depends on two things: your degree and the employer's E-Verify enrollment. If your degree is in a STEM-designated field such as information systems, computer science, or management information systems, and your employer is enrolled in E-Verify, you can apply for a 24-month STEM OPT extension. The job title alone does not determine eligibility. Your DSO must recommend the extension in SEVIS.
What kinds of employers hire OPT students for onboarding roles?
SaaS companies, enterprise software firms, and tech-enabled services companies are the most active employers for this role type. They hire onboarding specialists to support product implementation and customer success at scale, and many already have HR processes in place for OPT work authorization. You can browse verified OPT-friendly employers offering these roles on Migrate Mate.
Do I need to disclose my OPT status when applying?
You are not legally required to disclose immigration status on a job application, but employers will ask about your work authorization. Be prepared to confirm that you have OPT work authorization and, if applicable, that you are eligible for a STEM extension. Proactively mentioning your authorization timeline during interviews builds trust and prevents surprises during the offer stage.
What happens to my work authorization if my onboarding job ends before my OPT expires?
If your employment ends before your OPT expiration date, you enter a 60-day grace period. During this window, you can seek new employment in your field of study. If you find a new Customer Onboarding Specialist role within those 60 days that qualifies under your degree, you can continue on OPT. If you do not, you must leave the U.S. or change to another visa status.