OPT Customer Solutions Specialist Jobs
Customer Solutions Specialist roles are a strong fit for F-1 OPT students with backgrounds in business, communications, or related fields. Most positions qualify as specialty occupations for H-1B visa sponsorship. Your 12-month OPT window, extendable to 36 months for STEM-adjacent roles, gives you time to prove your value and secure sponsorship.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all OPT Customer Solutions Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Solutions Specialist
Target companies with H-1B sponsorship history
Search Migrate Mate to filter Customer Solutions Specialist roles by employers who have sponsored H-1B visas before. Past sponsorship behavior is the most reliable signal that a company will sponsor you when your OPT ends.
Clarify the specialty occupation connection early
Customer Solutions roles that require a specific degree field, such as business administration or communications, qualify as specialty occupations. Confirm the job description references a required degree, not just a preferred one, before applying.
Quantify your customer impact metrics
Employers and immigration attorneys both need evidence of specialized contribution. Document response times improved, retention rates influenced, or escalation rates reduced. Concrete numbers make your H-1B petition stronger and your resume more competitive.
Apply before your OPT authorization expires
H-1B cap filings open in March for an October start. If your OPT expires before October, you need cap-gap protection. Start applications at least eight months before your OPT end date to maintain continuous work authorization.
Highlight cross-functional collaboration in your resume
Customer Solutions Specialists who work closely with product, engineering, or sales teams demonstrate strategic value beyond support. Employers who see this on your resume are more likely to view sponsorship as a business-critical investment worth pursuing.
Ask about sponsorship policy before your first interview
Confirming sponsorship willingness before investing time in multiple interview rounds saves weeks of effort. Ask your recruiter directly whether the company sponsors H-1B visas for Customer Solutions roles. A clear answer early avoids wasted applications.
Customer Solutions Specialist OPT: Frequently Asked Questions
Do Customer Solutions Specialist roles qualify as specialty occupations for H-1B sponsorship?
Many do, but not all. The role qualifies as a specialty occupation when it requires a bachelor's degree or higher in a specific field, such as business, communications, or information systems. Roles where any degree or no degree satisfies the requirement typically do not qualify. Review the job description carefully and look for language specifying a required, not just preferred, degree field.
Can I work as a Customer Solutions Specialist on OPT while waiting for H-1B sponsorship?
Yes. Your F-1 OPT work authorization lets you work for any employer in a role related to your degree field. If your employer files an H-1B petition before your OPT expires and you are selected in the lottery, cap-gap protection automatically extends your work authorization through September 30, bridging the gap until your H-1B takes effect on October 1.
How do I find Customer Solutions Specialist jobs that sponsor OPT and H-1B visas?
Migrate Mate is built specifically for F-1 OPT students and filters Customer Solutions Specialist listings by employers with sponsorship history. Generic job boards surface roles without any indication of visa sponsorship willingness, which wastes your limited OPT time. Searching on Migrate Mate lets you focus only on employers who have sponsored international candidates before.
Does a Customer Solutions Specialist role qualify for the STEM OPT extension?
Only if your degree is on the official STEM Designated Degree Program List and the role is directly related to that degree. A Customer Solutions Specialist at a technology company with a computer science or information systems degree could qualify. A communications or business degree typically does not fall under STEM OPT. Confirm your degree code with your DSO before applying for the 24-month extension.
What should I do if a Customer Solutions Specialist employer says they don't sponsor visas?
Some employers say this as a default policy without having fully explored the process. It is worth asking whether the position could qualify under H-1B and whether the company has worked with an immigration attorney to evaluate it. If the answer is still no, prioritize employers with documented sponsorship history. Your OPT window is finite, and focusing on receptive employers protects your authorization timeline.