OPT Field Operations Specialist Jobs
Field Operations Specialist roles involve on-the-ground coordination, logistics oversight, and cross-functional execution, making them a strong fit for OPT students with degrees in operations management, supply chain, or engineering. Your 12-month OPT window is enough to demonstrate measurable field impact, and STEM OPT extension eligibility depends on your specific degree.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,408+ OPT Field Operations Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Field Operations Specialist
Lead with your OPT authorization dates upfront
Field operations teams move fast and hate surprises. State your OPT start and end dates in your cover letter and early in interviews so hiring managers can plan onboarding and future sponsorship timelines without ambiguity.
Highlight hands-on coordination experience specifically
Field operations roles prioritize people who have managed vendors, coordinated site visits, or tracked logistics in real environments. Academic projects count if they involved cross-functional coordination, measurable deliverables, or on-site problem-solving under pressure.
Target employers with existing H-1B sponsorship history
Companies that have previously sponsored H-1B visas are far more likely to sponsor you after OPT. Check OFLC disclosure data to identify field operations employers with a proven track record of sponsoring international employees in similar roles.
Quantify field impact in your resume
Generic descriptions of responsibilities do not stand out. Instead, show what changed because of your work: routes optimized, downtime reduced, costs cut, or team coordination improved. Field operations managers hire based on outcomes, not titles.
Confirm STEM OPT eligibility with your DSO early
If your degree is in engineering, computer science, or a qualifying STEM field, you may be eligible for a 24-month OPT extension. Confirm this with your designated school official well before your standard OPT expires to avoid gaps in authorization.
Address work authorization on your application materials
Many field operations job postings require travel or irregular schedules. Clarify that your OPT authorization covers full-time, on-site work including travel assignments so recruiters do not incorrectly screen you out based on assumed restrictions.
Field Operations Specialist OPT: Frequently Asked Questions
Can F-1 OPT students work as Field Operations Specialists?
Yes, F-1 OPT students can work as Field Operations Specialists as long as the role is directly related to their degree field. Operations management, supply chain, industrial engineering, and logistics degrees commonly satisfy this requirement. You must begin working within your authorized OPT period, and the position must be paid, not volunteer.
Do Field Operations Specialist roles qualify for STEM OPT extension?
They can, but it depends on your degree rather than the job title itself. If your degree is in a STEM-designated field such as industrial engineering, systems engineering, or operations research, and the employer is E-Verify enrolled, the role can support a 24-month STEM OPT extension. Confirm your degree's STEM designation with your DSO before applying.
How do I find Field Operations Specialist jobs that sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters Field Operations Specialist roles by employers willing to sponsor international candidates. Searching general job boards surfaces listings without any visibility into sponsorship history, which wastes time. Migrate Mate focuses your search on employers where your work authorization is not a barrier.
What happens if my Field Operations Specialist role requires frequent travel during OPT?
Domestic travel for work is permitted on OPT without any special authorization. International travel is more complex. You can travel abroad but must re-enter the U.S. with a valid F-1 visa stamp, a current I-20 endorsed for travel by your DSO, and proof of employment. Confirm your visa stamp has not expired before departing.
Do Field Operations Specialist jobs typically sponsor H-1B visas after OPT?
Sponsorship rates vary by employer size and industry. Large logistics companies, utilities, and infrastructure firms with established legal departments are more likely to sponsor H-1B visas than smaller regional operators. Roles with clear specialty occupation status, typically tied to an engineering or technical degree requirement, have stronger sponsorship cases than generalist coordinator positions.