Guest Service Attendant Jobs for OPT Students
Guest Service Attendant roles in hospitality, retail, and entertainment frequently appear on OPT-friendly job boards because many employers in these sectors are already familiar with work authorization. STEM OPT extensions don't apply here, so standard 12-month OPT timelines govern your job search. Start early and target employers with prior F-1 hiring experience.
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Get Access To All JobsAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
JOB TITLE: Guest Services Agent
DEPARTMENT: Front Office
OUR VISION:
We are New York’s Luxury Lifestyle Icon.
OUR MISSION:
- To inspire meaningful connections…
- To curate exceptional experiences…
- To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
- We think differently
- We are client obsessed
- We have passion
- We own it
- We truly care about each other
- We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guest Services Agent you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager. Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Guest Services Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
In this position you will report to the Front Office Management team.
Work authorization for the location is required.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate.
You are self-driven and solution oriented.
You are invested in your team, you listen, care about their development and celebrate your team’s success.
You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity.
You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective.
You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships.
You have integrity and your actions match your words.
BASIC PURPOSE: The Guest Services Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
ESSENTIAL FUNCTIONS:
- Checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Assures that guest is assigned type of room requested and the correct rate is charged.
- Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Checks out guest at end of stay.
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
- Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel.
- Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Accepts reservations, changes and cancellations in the absence of CORE Department Staff.
- Can answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
- Ability to quote and be familiar with room and rate availability for current and future dates.
- Ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
- Ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest inquiries.
QUALIFICATIONS AND SKILLS
We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
WHAT TO EXPECT:
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Hourly Rate of pay- $30-$38
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
JOB TITLE: Guest Services Agent
DEPARTMENT: Front Office
OUR VISION:
We are New York’s Luxury Lifestyle Icon.
OUR MISSION:
- To inspire meaningful connections…
- To curate exceptional experiences…
- To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
- We think differently
- We are client obsessed
- We have passion
- We own it
- We truly care about each other
- We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guest Services Agent you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager. Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Guest Services Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
In this position you will report to the Front Office Management team.
Work authorization for the location is required.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate.
You are self-driven and solution oriented.
You are invested in your team, you listen, care about their development and celebrate your team’s success.
You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity.
You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective.
You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships.
You have integrity and your actions match your words.
BASIC PURPOSE: The Guest Services Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
ESSENTIAL FUNCTIONS:
- Checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Assures that guest is assigned type of room requested and the correct rate is charged.
- Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Checks out guest at end of stay.
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
- Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel.
- Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Accepts reservations, changes and cancellations in the absence of CORE Department Staff.
- Can answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
- Ability to quote and be familiar with room and rate availability for current and future dates.
- Ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
- Ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest inquiries.
QUALIFICATIONS AND SKILLS
We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
WHAT TO EXPECT:
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Hourly Rate of pay- $30-$38
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
How to Get Visa Sponsorship in Guest Service Attendant
Apply before your OPT start date
Most hospitality employers want someone who can start within two to four weeks. Submit applications at least 60 days before your OPT begins so your EAD arrives and you're ready to start on their timeline, not yours.
Be upfront about your work authorization
Guest service roles involve high-volume hiring, and HR teams appreciate directness. State in your cover letter that you have OPT work authorization and are eligible to work without employer sponsorship for 12 months.
Target multi-property employers first
Large hotel groups, resort chains, and entertainment venues have dedicated HR departments familiar with EADs and F-1 status. Smaller independent operators may not understand the process and are more likely to pass.
Highlight customer-facing experience in any context
Campus jobs, volunteer work, and part-time retail all demonstrate the interpersonal skills guest service roles require. Employers care about communication and problem-solving far more than prior hospitality titles specifically.
Track your OPT unemployment days carefully
OPT allows no more than 90 cumulative days of unemployment. If your job search runs long, document part-time work, internships, or relevant volunteer hours to stay within limits and maintain valid F-1 status.
Confirm the role meets your major's field requirement
Guest Service Attendant positions may or may not qualify as directly related to your degree field. Confirm with your DSO before accepting an offer, particularly if the role is in a field unrelated to your program.
Guest Service Attendant jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Can I work as a Guest Service Attendant on OPT?
Yes, if the role is related to your field of study. OPT requires that your employment be directly related to your degree program. A Guest Service Attendant position in hospitality management, tourism, communications, or business typically qualifies. Roles in unrelated fields may not. Confirm with your DSO before accepting any offer to protect your F-1 status.
Do Guest Service Attendant employers typically hire OPT students?
Many do, particularly large hotel groups, airport lounges, theme parks, and resort properties that hire at scale and have HR teams experienced with employment authorization documents. Smaller independent businesses are less predictable. Migrate Mate lists Guest Service Attendant roles posted by employers who are open to hiring OPT candidates, making it easier to focus your search.
Does a Guest Service Attendant role qualify for a STEM OPT extension?
No. STEM OPT extensions are available only to students with degrees in STEM-designated fields working in roles that directly apply those skills. Guest Service Attendant positions are hospitality and customer service roles and do not qualify. You'll have the standard 12-month OPT period, so beginning your job search early is important.
What documents will I need to show a Guest Service Attendant employer?
You'll need your EAD card, passport, and F-1 visa for Form I-9 employment verification. Some employers also request your I-20 and a copy of your SEVIS record to confirm your OPT authorization period. Bring originals, not photocopies, to your onboarding appointment. Your EAD must be valid before your first day of work.
What happens to my OPT if my Guest Service Attendant job ends before my authorization period expires?
Your OPT authorization remains valid, but you enter an unemployment period that counts against your 90-day limit. You must find new qualifying employment before you exceed that limit or your F-1 status is at risk. Report any job change to your DSO promptly and update your SEVIS record. Starting a new job search immediately is advisable.
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