Network Support Technician Jobs for OPT Students
Network Support Technician roles are a strong fit for F-1 OPT students in computer science, information technology, or network engineering. Most positions qualify for STEM OPT extension, giving you up to three years of work authorization. Employers in this field regularly sponsor H-1B visas, making it a practical long-term path.
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Get Access To All JobsComputer Network Support Technician
Rochester, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Computer Network Support Technician has responsibility for technical and administrative support to all end users. The Computer Network Support Technician maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users’ utilization of them. Assists the Regional Director of IT in expanding the PPCWNY IT network and telephone system.
Essential Functions
- Assists the Regional Director of IT to develop, design, implement and maintain the Help Desk, virtual and intranet systems.
- Provides technical support for end users across all PPCWNY locations. This includes acknowledging, tracking, and prioritizing all reported technical issues, and collaborating with external vendors when necessary.
- Creates, documents, updates, and manages helpdesk tickets on a daily basis.
- At the desktop level, provides hardware/software troubleshooting and resolution in a timely, accurate, and creative manner either via telephone, email, remote support software, and/or in person.
- Provides basic support for access to electronic health record application and the associated environment.
- Performs basic network management functions including but not limited to, creating and deleting user accounts, assignment of user’s groups and privileges, resetting passwords, resolving internet and phone/voicemail issues, fax/postage machines, and A/V equipment.
- Assists Regional Director of IT in thinking strategically about emerging IT, networking, and phone system technologies for health centers, and makes long-term plans for integrating such technologies.
- Ensures that systems are appropriately secured based on best practices and other regulations such as, but not limited to, HIPAA regulations, antivirus, patching, and backup validation.
- Performs installations and setup of new hardware/software and routine maintenance/repairs on selected equipment.
- Assists in maintaining a current IT and telephone system architecture document.
- Keeps abreast of current technical development in software, telephone, and call center systems.
- Adheres to internal controls, complies with agency policies, participates in the enforcement of HIPAA and maintains the highest standards of ethics and integrity.
- Maintains asset tracking and conducts routine audits of agency equipment.
- Develops training materials, procedures, and/or trains end users in the proper use of hardware and software as needed.
- Coordinates with Purchasing Manager and Regional Director for IT to order related equipment as needed.
Other Accountability Activities
- Performs other duties as assigned.
- Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs.
- May act as a representative of the agency as requested.
- Participates in affiliate initiatives.
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
- Bachelor’s degree in Computer Science or a related field or an equivalent combination of education and experience.
Experience
- Minimum of 2 years of experience in all areas of local and wide area network management (Cisco experience preferable) to include system configuration, setup, troubleshooting planning, designing, implementation, and user support; experience installing and supporting various Microsoft server technologies (Active Directory, Exchange, Terminal Service, Operating System, and Office); experience installing telecommunications equipment is required.
- Experience with electronic medical record systems required; NextGen and Epic is preferred.
Knowledge, Skills, & Abilities
- Must have excellent communication skills (verbal and written).
- Must be able to work a flexible schedule with ability to travel to multiple sites when needed.
- Must have the ability to work independently, prioritize, multi-task, meet deadlines, and conduct research on a wide range of computing issues.
- Must have reliable transportation and/or a valid driver’s license not in jeopardy of being revoked.
Working Conditions
- Standard health center and office environment.
- May experience visual fatigue working at computer with potential extended periods of sitting.
- Well-lit/ventilated.
Physical Requirements
- Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.
- Ability to travel to all agency locations as assigned.
- Ability to lift 50 pounds with or without an accommodation.
Work Schedule
This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.
Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $23.54 to $27.26/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
Computer Network Support Technician
Rochester, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Computer Network Support Technician has responsibility for technical and administrative support to all end users. The Computer Network Support Technician maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users’ utilization of them. Assists the Regional Director of IT in expanding the PPCWNY IT network and telephone system.
Essential Functions
- Assists the Regional Director of IT to develop, design, implement and maintain the Help Desk, virtual and intranet systems.
- Provides technical support for end users across all PPCWNY locations. This includes acknowledging, tracking, and prioritizing all reported technical issues, and collaborating with external vendors when necessary.
- Creates, documents, updates, and manages helpdesk tickets on a daily basis.
- At the desktop level, provides hardware/software troubleshooting and resolution in a timely, accurate, and creative manner either via telephone, email, remote support software, and/or in person.
- Provides basic support for access to electronic health record application and the associated environment.
- Performs basic network management functions including but not limited to, creating and deleting user accounts, assignment of user’s groups and privileges, resetting passwords, resolving internet and phone/voicemail issues, fax/postage machines, and A/V equipment.
- Assists Regional Director of IT in thinking strategically about emerging IT, networking, and phone system technologies for health centers, and makes long-term plans for integrating such technologies.
- Ensures that systems are appropriately secured based on best practices and other regulations such as, but not limited to, HIPAA regulations, antivirus, patching, and backup validation.
- Performs installations and setup of new hardware/software and routine maintenance/repairs on selected equipment.
- Assists in maintaining a current IT and telephone system architecture document.
- Keeps abreast of current technical development in software, telephone, and call center systems.
- Adheres to internal controls, complies with agency policies, participates in the enforcement of HIPAA and maintains the highest standards of ethics and integrity.
- Maintains asset tracking and conducts routine audits of agency equipment.
- Develops training materials, procedures, and/or trains end users in the proper use of hardware and software as needed.
- Coordinates with Purchasing Manager and Regional Director for IT to order related equipment as needed.
Other Accountability Activities
- Performs other duties as assigned.
- Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs.
- May act as a representative of the agency as requested.
- Participates in affiliate initiatives.
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
- Bachelor’s degree in Computer Science or a related field or an equivalent combination of education and experience.
Experience
- Minimum of 2 years of experience in all areas of local and wide area network management (Cisco experience preferable) to include system configuration, setup, troubleshooting planning, designing, implementation, and user support; experience installing and supporting various Microsoft server technologies (Active Directory, Exchange, Terminal Service, Operating System, and Office); experience installing telecommunications equipment is required.
- Experience with electronic medical record systems required; NextGen and Epic is preferred.
Knowledge, Skills, & Abilities
- Must have excellent communication skills (verbal and written).
- Must be able to work a flexible schedule with ability to travel to multiple sites when needed.
- Must have the ability to work independently, prioritize, multi-task, meet deadlines, and conduct research on a wide range of computing issues.
- Must have reliable transportation and/or a valid driver’s license not in jeopardy of being revoked.
Working Conditions
- Standard health center and office environment.
- May experience visual fatigue working at computer with potential extended periods of sitting.
- Well-lit/ventilated.
Physical Requirements
- Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.
- Ability to travel to all agency locations as assigned.
- Ability to lift 50 pounds with or without an accommodation.
Work Schedule
This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.
Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $23.54 to $27.26/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
How to Get Visa Sponsorship as a Network Support Technician
Target managed service providers and IT staffing firms
Managed service providers and IT staffing firms hire network support technicians in volume and have established visa sponsorship processes. They're more likely to have HR infrastructure for OPT and H-1B paperwork than small businesses handling IT internally.
Confirm your role qualifies as a STEM OPT job
Network Support Technician roles typically qualify under CIP code 11.0901 for STEM OPT, but your DSO must verify the match. Confirm this before accepting an offer so your employer can set up the required 24-month training plan on time.
Earn certifications that signal sponsorship value
CompTIA Network+, Cisco CCNA, and Microsoft certifications show employers you're technically capable and reduce their training investment. Certified candidates are more likely to receive H-1B sponsorship because employers view them as longer-term hires worth the cost.
Ask about sponsorship before the offer stage
Raise the H-1B question during the second interview, not after you've accepted. Ask whether the company has sponsored visas in the past and whether the role is eligible. This filters out employers who won't sponsor and saves weeks of wasted time.
Highlight on-call and escalation experience in your resume
Employers value technicians who can handle Tier 2 escalations and after-hours incidents. If you have that experience from internships or campus IT roles, make it visible. It positions you as a reliable hire worth sponsoring rather than an entry-level candidate.
Browse OPT-friendly openings on Migrate Mate
Migrate Mate filters jobs by visa sponsorship willingness, so you're not applying blind. Searching there for Network Support Technician roles connects you directly with employers who have a track record of hiring and sponsoring international candidates on OPT.
Network Support Technician jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Does a Network Support Technician role qualify for the STEM OPT extension?
Most Network Support Technician positions qualify for the 24-month STEM OPT extension if your degree is in a STEM-designated field such as information technology, computer science, or network engineering. Your employer must also be E-Verify enrolled and willing to submit a formal training plan through your DSO. Confirm both conditions before signing your offer.
How do I find Network Support Technician employers who sponsor OPT students?
Migrate Mate is built specifically for this search. It surfaces Network Support Technician openings from employers with a sponsorship history, so you're not spending time on companies that don't support international candidates. Filtering by OPT-friendly employers upfront saves significant time and improves your conversion rate from application to interview.
Can I work as a Network Support Technician on OPT while my H-1B is pending?
Yes. If your employer files your H-1B petition before your OPT expires and you maintain cap-gap coverage, you can continue working through September 30 of that year while the petition is pending. Your OPT authorization document and the cap-gap provision together cover the gap between OPT expiration and the H-1B start date of October 1.
What happens if my Network Support Technician role is eliminated during my OPT period?
F-1 OPT students are allowed a cumulative unemployment period of 90 days on standard OPT and 150 days on STEM OPT extension. If your position is eliminated, that unemployment clock starts immediately. Report any job changes to your DSO right away and begin your job search promptly to stay within the allowed unemployment window.
Do Network Support Technician jobs count as qualifying OPT employment?
Yes, provided the role is directly related to your degree field. A network support position tied to an IT or computer science degree clearly satisfies the OPT employment requirement. Contract, part-time, and salaried positions all count as long as they're at least 20 hours per week. Remote positions with a U.S.-based employer are also acceptable.
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