OPT Network Support Technician Jobs
Network Support Technician roles are a strong fit for F-1 OPT students in computer science, information technology, or network engineering. Most positions qualify for STEM OPT extension, giving you up to three years of work authorization. Employers in this field regularly sponsor H-1B visas, making it a practical long-term path.
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Get Access To All JobsINTRODUCTION
Help shape the future of hospitality technology by solving complex networking challenges that keep hotels connected. We’re looking for a Network Support Tier 2 Level 1 Engineer who is ready to troubleshoot advanced network issues, support mission-critical broadband environments, and deliver exceptional technical support to customers around the world.
This is a technical support role based in our Sioux Falls office, where you will remotely troubleshoot and resolve customer technical issues. It is not a remote-work position or a network engineering role. Candidates whose experience is primarily in network architecture, design, or senior-level network engineering may find the position does not align with their experience level.
Schedule Requirements:
This position requires flexibility outside of standard business hours. Employees may regularly be scheduled for evening, overnight, and/or weekend shifts, depending on operational needs. Candidates should consider these scheduling requirements before applying.
ROLE AND RESPONSIBILITIES
Reporting to the Manager of Technical Support, you’ll serve as an advanced technical resource within SONIFI’s Technical Assistance Center (TAC). You’ll provide expert support for broadband networks and managed services while working closely with customers, field technicians, engineering teams, and internal stakeholders to resolve complex networking issues.
- Provide advanced technical support for SONIFI’s broadband products, managed Wi-Fi services, and network infrastructure, serving as an escalation resource for internal teams, field technicians, service partners, hotels, and third-party vendors.
- Troubleshoot, diagnose, and resolve complex network, hardware, and software issues involving WAN, LAN, routing, switching, wireless networking, RF technologies, and broadband services.
- Perform remote system maintenance, break-fix support, upgrades, configuration changes, proactive network monitoring, root cause analysis, and customer issue resolution, ensuring timely communication throughout the support process.
- Coordinate field dispatches, recommend replacement hardware, support system upgrades, maintain accurate customer records, and provide technical recommendations that improve service reliability and customer satisfaction.
- Identify recurring issues and contribute to continuous improvement by maintaining knowledge base documentation, supporting multiple technology platforms, and expanding technical expertise through ongoing training and certification.
BASIC QUALIFICATIONS
We’re looking for a technically driven networking professional who enjoys solving challenging problems and thrives in a fast-paced customer support environment.
- Associate degree in a related technical field or an equivalent combination of education and experience.
- Experience supporting enterprise networking environments, broadband technologies, or managed network services, including troubleshooting hardware, software, and network infrastructure.
- Strong knowledge of routing, switching, wireless networking, WAN/LAN technologies, Cisco networking equipment, the OSI model, and RF fundamentals.
- Excellent troubleshooting, analytical, and problem-solving skills, with the ability to prioritize multiple issues while delivering exceptional customer service.
- Strong written and verbal communication skills and the ability to collaborate effectively with customers, field teams, engineering, and internal support organizations.
- Ability to work independently while contributing to a collaborative, 24x7 technical support environment.
PREFERRED QUALIFICATIONS
- One year of experience as a SONIFI Network Support Tier 2 or equivalent experience supporting enterprise networking or broadband technologies.
- CCNA or another relevant networking certification.
- Experience supporting hospitality, managed services, ISP, MSP, or enterprise networking environments.
- Experience working in a technical support, NOC, or operations center environment.
Together, we can build your future!
SONIFI offers a competitive compensation package based on factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and other benefits.
SONIFI and SONIFI Health value diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any protected status.
If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000.
SONIFI participates in E-Verify to confirm authorization to work in the United States.
INTRODUCTION
Help shape the future of hospitality technology by solving complex networking challenges that keep hotels connected. We’re looking for a Network Support Tier 2 Level 1 Engineer who is ready to troubleshoot advanced network issues, support mission-critical broadband environments, and deliver exceptional technical support to customers around the world.
This is a technical support role based in our Sioux Falls office, where you will remotely troubleshoot and resolve customer technical issues. It is not a remote-work position or a network engineering role. Candidates whose experience is primarily in network architecture, design, or senior-level network engineering may find the position does not align with their experience level.
Schedule Requirements:
This position requires flexibility outside of standard business hours. Employees may regularly be scheduled for evening, overnight, and/or weekend shifts, depending on operational needs. Candidates should consider these scheduling requirements before applying.
ROLE AND RESPONSIBILITIES
Reporting to the Manager of Technical Support, you’ll serve as an advanced technical resource within SONIFI’s Technical Assistance Center (TAC). You’ll provide expert support for broadband networks and managed services while working closely with customers, field technicians, engineering teams, and internal stakeholders to resolve complex networking issues.
- Provide advanced technical support for SONIFI’s broadband products, managed Wi-Fi services, and network infrastructure, serving as an escalation resource for internal teams, field technicians, service partners, hotels, and third-party vendors.
- Troubleshoot, diagnose, and resolve complex network, hardware, and software issues involving WAN, LAN, routing, switching, wireless networking, RF technologies, and broadband services.
- Perform remote system maintenance, break-fix support, upgrades, configuration changes, proactive network monitoring, root cause analysis, and customer issue resolution, ensuring timely communication throughout the support process.
- Coordinate field dispatches, recommend replacement hardware, support system upgrades, maintain accurate customer records, and provide technical recommendations that improve service reliability and customer satisfaction.
- Identify recurring issues and contribute to continuous improvement by maintaining knowledge base documentation, supporting multiple technology platforms, and expanding technical expertise through ongoing training and certification.
BASIC QUALIFICATIONS
We’re looking for a technically driven networking professional who enjoys solving challenging problems and thrives in a fast-paced customer support environment.
- Associate degree in a related technical field or an equivalent combination of education and experience.
- Experience supporting enterprise networking environments, broadband technologies, or managed network services, including troubleshooting hardware, software, and network infrastructure.
- Strong knowledge of routing, switching, wireless networking, WAN/LAN technologies, Cisco networking equipment, the OSI model, and RF fundamentals.
- Excellent troubleshooting, analytical, and problem-solving skills, with the ability to prioritize multiple issues while delivering exceptional customer service.
- Strong written and verbal communication skills and the ability to collaborate effectively with customers, field teams, engineering, and internal support organizations.
- Ability to work independently while contributing to a collaborative, 24x7 technical support environment.
PREFERRED QUALIFICATIONS
- One year of experience as a SONIFI Network Support Tier 2 or equivalent experience supporting enterprise networking or broadband technologies.
- CCNA or another relevant networking certification.
- Experience supporting hospitality, managed services, ISP, MSP, or enterprise networking environments.
- Experience working in a technical support, NOC, or operations center environment.
Together, we can build your future!
SONIFI offers a competitive compensation package based on factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and other benefits.
SONIFI and SONIFI Health value diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any protected status.
If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000.
SONIFI participates in E-Verify to confirm authorization to work in the United States.
See all OPT Network Support Technician Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Network Support Technician
Target managed service providers and IT staffing firms
Managed service providers and IT staffing firms hire network support technicians in volume and have established visa sponsorship processes. They're more likely to have HR infrastructure for OPT and H-1B paperwork than small businesses handling IT internally.
Confirm your role qualifies as a STEM OPT job
Network Support Technician roles typically qualify under CIP code 11.0901 for STEM OPT, but your DSO must verify the match. Confirm this before accepting an offer so your employer can set up the required 24-month training plan on time.
Earn certifications that signal sponsorship value
CompTIA Network+, Cisco CCNA, and Microsoft certifications show employers you're technically capable and reduce their training investment. Certified candidates are more likely to receive H-1B sponsorship because employers view them as longer-term hires worth the cost.
Ask about sponsorship before the offer stage
Raise the H-1B question during the second interview, not after you've accepted. Ask whether the company has sponsored visas in the past and whether the role is eligible. This filters out employers who won't sponsor and saves weeks of wasted time.
Highlight on-call and escalation experience in your resume
Employers value technicians who can handle Tier 2 escalations and after-hours incidents. If you have that experience from internships or campus IT roles, make it visible. It positions you as a reliable hire worth sponsoring rather than an entry-level candidate.
Browse OPT-friendly openings on Migrate Mate
Migrate Mate filters jobs by visa sponsorship willingness, so you're not applying blind. Searching there for Network Support Technician roles connects you directly with employers who have a track record of hiring and sponsoring international candidates on OPT.
Network Support Technician OPT: Frequently Asked Questions
Does a Network Support Technician role qualify for the STEM OPT extension?
Most Network Support Technician positions qualify for the 24-month STEM OPT extension if your degree is in a STEM-designated field such as information technology, computer science, or network engineering. Your employer must also be E-Verify enrolled and willing to submit a formal training plan through your DSO. Confirm both conditions before signing your offer.
How do I find Network Support Technician employers who sponsor OPT students?
Migrate Mate is built specifically for this search. It surfaces Network Support Technician openings from employers with a sponsorship history, so you're not spending time on companies that don't support international candidates. Filtering by OPT-friendly employers upfront saves significant time and improves your conversion rate from application to interview.
Can I work as a Network Support Technician on OPT while my H-1B is pending?
Yes. If your employer files your H-1B petition before your OPT expires and you maintain cap-gap coverage, you can continue working through September 30 of that year while the petition is pending. Your OPT authorization document and the cap-gap provision together cover the gap between OPT expiration and the H-1B start date of October 1.
What happens if my Network Support Technician role is eliminated during my OPT period?
F-1 OPT students are allowed a cumulative unemployment period of 90 days on standard OPT and 150 days on STEM OPT extension. If your position is eliminated, that unemployment clock starts immediately. Report any job changes to your DSO right away and begin your job search promptly to stay within the allowed unemployment window.
Do Network Support Technician jobs count as qualifying OPT employment?
Yes, provided the role is directly related to your degree field. A network support position tied to an IT or computer science degree clearly satisfies the OPT employment requirement. Contract, part-time, and salaried positions all count as long as they're at least 20 hours per week. Remote positions with a U.S.-based employer are also acceptable.