Passenger Agent Jobs for OPT Students
Passenger Agent jobs involve direct airline or airport operations work, which means employers often need staff cleared for secure areas and familiar with federal regulations. On OPT, you can work full time in this role, and STEM OPT extension eligibility depends on whether your degree field aligns with aviation, transportation, or a related discipline.
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Get Access To All JobsINTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
ROLE AND RESPONSIBILITIES
The Responsibilities Of The Role Will Include
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
COMPENSATION
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate salary range is $16.00.
BENEFITS & PERKS
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
INTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
ROLE AND RESPONSIBILITIES
The Responsibilities Of The Role Will Include
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
COMPENSATION
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate salary range is $16.00.
BENEFITS & PERKS
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
How to Get Visa Sponsorship in Passenger Agent
Target airlines with established OPT hiring programs
Major commercial carriers and regional airlines frequently hire international students on OPT for ground operations roles. Research which carriers have sponsored work visas for passenger-facing positions before applying, as their HR teams will be more familiar with OPT work authorization requirements.
Clarify your OPT end date upfront with recruiters
Passenger Agent hiring cycles move quickly, often with start dates within weeks of an offer. Share your OPT expiration date early so employers can factor in H-1B sponsorship timelines or consider your STEM extension eligibility before making a hiring decision.
Emphasize customer service and multilingual skills
Airlines serving international routes actively seek agents fluent in multiple languages. If you speak Mandarin, Hindi, Spanish, or another widely traveled language, lead with that in your application. It gives employers a concrete operational reason to invest in sponsoring your visa status.
Understand the airport security clearance process
Passenger Agents in secured areas typically require a Security Identification Display Area badge, which involves a criminal background check. As an F-1 student, you are generally eligible for this clearance, but confirm with the employer before accepting an offer to avoid delays.
Connect your degree field to aviation or transportation
STEM OPT extension eligibility requires a qualifying degree. If your degree is in supply chain management, logistics, information systems, or industrial engineering, document how it connects to your Passenger Agent role to support a STEM extension application with your DSO.
Apply to airport ground handling contractors, not just airlines
Companies like ground handling and third-party operations contractors staff passenger services at airports across the country. These employers often hire across multiple airports simultaneously, expanding your options significantly compared to applying exclusively to airline brands directly.
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Get Access To All JobsFrequently Asked Questions
Can I work as a Passenger Agent on F-1 OPT?
Yes. Passenger Agent roles qualify as practical training under F-1 OPT as long as the work is directly related to your degree field. Aviation management, hospitality, communications, and business degrees commonly satisfy this requirement. Confirm the connection with your Designated School Official before starting work to keep your OPT authorization valid.
Do Passenger Agent employers typically sponsor H-1B visas after OPT?
Some do, but it varies. Large commercial carriers with international operations are more likely to have established visa sponsorship processes than smaller regional airlines or ground handling contractors. The strongest candidates for sponsorship are those who demonstrate bilingual skills, strong performance records, and institutional knowledge that would be costly to replace.
Where can I find Passenger Agent jobs that are open to OPT students?
Migrate Mate lists Passenger Agent jobs from employers open to hiring international students on OPT. Filtering by work authorization status saves you from applying to roles where sponsorship is off the table before the process starts. Browsing on Migrate Mate gives you a clearer picture of which employers are actively considering OPT candidates.
Does a Passenger Agent role qualify for a STEM OPT extension?
It depends on your degree, not the job title. The STEM OPT extension is tied to whether your degree appears on the DHS STEM Designated Degree Program List, not whether the role itself is technical. Degrees in logistics, information systems, industrial engineering, or transportation management may qualify. Your DSO can confirm eligibility based on your specific program.
What happens to my OPT authorization if my Passenger Agent employer goes through layoffs?
If you lose your Passenger Agent position, you have a cumulative unemployment limit of 90 days on standard OPT and 150 days on STEM OPT. You must report the change to your DSO promptly and begin searching for a new qualifying role. The clock runs continuously, so acting quickly to find a replacement position protects your F-1 status.
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