OPT Patient Representative Jobs
Patient Representative jobs on OPT are common in hospitals, health systems, and outpatient clinics. Most roles require a bachelor's degree in healthcare administration, communications, or a related field, which supports your OPT work authorization. Standard OPT gives you 12 months, and STEM OPT extension is not available for this role.
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Get Access To All JobsINTRODUCTION
Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
ROLE AND RESPONSIBILITIES
Customer Service:
- Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
- Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
- Consults with members of the healthcare team and provides updates and other information to patients and families.
- Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
- Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
- Assist with proactive charge capture along with billing accuracy for providers and patients.
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
- Open and/or close the clinic following specified guidelines of individual clinic.
- Collaborates with appropriate support services to ensure the environment is clean and welcoming.
- Demonstrates effective and caring communication skills and telephone techniques and etiquette.
- Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support:
- Work independently and responsible for timely completion of assigned functions.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
BASIC QUALIFICATIONS
Certifications:
Education:
- Experience In Lieu of Education; Associate's Degree: Related Field
Work Experience:
COMPENSATION
- Salary Range: The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
INTRODUCTION
Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
ROLE AND RESPONSIBILITIES
Customer Service:
- Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
- Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
- Consults with members of the healthcare team and provides updates and other information to patients and families.
- Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
- Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
- Assist with proactive charge capture along with billing accuracy for providers and patients.
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
- Open and/or close the clinic following specified guidelines of individual clinic.
- Collaborates with appropriate support services to ensure the environment is clean and welcoming.
- Demonstrates effective and caring communication skills and telephone techniques and etiquette.
- Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support:
- Work independently and responsible for timely completion of assigned functions.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
BASIC QUALIFICATIONS
Certifications:
Education:
- Experience In Lieu of Education; Associate's Degree: Related Field
Work Experience:
COMPENSATION
- Salary Range: The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
See all 31+ OPT Patient Representative Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Patient Representative
Target health systems with established HR processes
Large hospital networks and academic medical centers hire Patient Representatives regularly and have HR teams familiar with OPT work authorization. Smaller private clinics may not have experience processing OPT documentation, which can slow your start date.
Confirm your degree field supports the role
OPT requires your job to be directly related to your major. Healthcare administration, public health, communications, and social work degrees typically align. If your degree is unrelated, document how your coursework connects to patient advocacy or healthcare operations.
Start your job search at least three months before OPT begins
Onboarding at hospitals involves background checks, health screenings, and credentialing that can take four to six weeks. Starting early gives you enough runway to complete hiring requirements before your authorized employment start date arrives.
Know your 90-day unemployment limit
OPT students can only be unemployed for 90 days total during the 12-month period. Patient Representative roles can take time to secure, so track your unemployment days carefully and pursue applications consistently to stay within your authorized window.
Ask about H-1B sponsorship during the offer stage
Patient Representative roles at large health systems sometimes qualify for H-1B visa sponsorship, depending on how the employer defines specialty occupation requirements. Ask HR directly whether the organization sponsors H-1B petitions before accepting or declining an offer.
Browse OPT-friendly Patient Representative roles on Migrate Mate
Migrate Mate filters jobs by visa sponsorship compatibility, which helps you focus on employers already open to OPT candidates. Searching there saves time compared to filtering through general postings where sponsorship status is rarely disclosed upfront.
Patient Representative OPT: Frequently Asked Questions
Can I work as a Patient Representative on OPT?
Yes, if your degree is directly related to the role. Patient Representative positions typically align with degrees in healthcare administration, public health, communications, or social work. Your job duties must connect to your field of study, which USCIS expects you to document on your SEVIS record through your DSO.
Does a Patient Representative job qualify for STEM OPT extension?
No. Patient Representative is not classified under a STEM-designated CIP code, so it does not qualify for the 24-month STEM OPT extension. You'll have 12 months of post-completion OPT to work in this role. If you want to remain in the U.S. longer, you'll need an employer willing to sponsor an H-1B or another visa.
Do hospitals sponsor H-1B visas for Patient Representatives?
Some do, but it depends on the employer and how they classify the role. Large academic medical centers and nonprofit health systems are more likely to sponsor H-1B petitions than smaller facilities. The role needs to meet the specialty occupation standard, which typically requires the employer to establish that a bachelor's degree in a specific field is a minimum requirement for the position.
What should I know about OPT employment reporting for this role?
You must report every new job to your DSO within 10 days of starting. This includes reporting the employer name, address, and confirmation that the role relates to your degree. If you change employers or take a second position, each one requires a separate report. Gaps in employment also count toward your 90-day unemployment limit, so keep your DSO updated consistently.
Where can I find Patient Representative jobs that accept OPT students?
Migrate Mate is built specifically for international students and visa holders, so job listings there are filtered for sponsorship and OPT compatibility. You can browse Patient Representative openings from employers already familiar with OPT work authorization, which reduces the back-and-forth of explaining your status to recruiters who have never encountered it before.