OPT Patient Representative Jobs
Patient Representative jobs on OPT are common in hospitals, health systems, and outpatient clinics. Most roles require a bachelor's degree in healthcare administration, communications, or a related field, which supports your OPT work authorization. Standard OPT gives you 12 months, and STEM OPT extension is not available for this role.
Find OPT Patient Representative JobsOverview
Showing 5 of 18+ Patient Representative jobs
See all Patient Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Representative roles.
Get Access To All JobsDescription
Ft. Lauderdale based position and will commute to Coral Springs site as needed. Training will be held at Miami location.
The Patient Guest Rep serves as a champion of customer service and a part of the hospital's problem-solving team. Interacts with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.
Job Specific Duties
- Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service.
- Communicates information regarding hospital services; presents and/or interprets policy and procedure information to patients and families.
- Documents all interaction with patients on daily rounding logs; notates all patient complaints, grievances, or compliments in accordance with guidelines outlined in the NCH policy & procedure.
- Follows up with appropriate staff to ensure all concerns and complaints are addressed in a timely fashion and follow up is done to ensure complaint closure.
- Maintains objectivity and keeps lines of communication open between patients, families and hospital staff.
- Maintains visibility to staff, offers support, models service behaviors & concerns towards the resolution process; works with staff in a supportive way in order to troubleshoot & resolve issues.
- Makes daily rounds of assigned patient units and waiting areas; visits and greets every patient room in unit and meets with all new admissions.
- Notates all patient/family concerns addressed in daily logs and documents all complaints within 24 hours in the complaint documentation system.
- Notifies hospital staff, Directors, and Administration of problems or complaints as needed; reports unusual events regarding patient care issues on a timely basis to Risk Management.
- Helps drive service excellence by acting as a customer service champion and reviewing assigned unit’s customer service target goals, priority questions, and sharing best practices with the staff.
- Meets regularly with the clinical area leader, participates in two service huddles and/or one department meeting a month in the unit, and facilitates customer service support.
- Attends daily huddles with PGR leader to go over current matters.
- Reviews patient satisfaction scores/goals, key drivers performance and shares best practices with units’ clinical leaders and staff.
- Leverages language access vendor and the available resources (tablet, cart, phone app, direct line).
Qualifications
Minimum Job Requirements
- American Heart Association (BLS) – maintain active and in good standing throughout employment
- Crisis Prevention Institute (CPI) required within 6 months of hire - maintain active and in good standing throughout employment
- 2-4 years of experience dealing with patients and families in a hospital setting
- Experience dealing effectively with people in stressful situations
- Fluency in speaking both English and Spanish languages required
Knowledge, Skills, and Abilities
- Associate's degree preferred.
- Excellent customer service with experience and training.
- Ability to communicate effectively in English and Spanish.
- Consistently displays a professional appearance & presents themselves as a role model to the NCH staff.
- Demonstrates reflective listening and strong customer service skills.
- Knowledge of the use of computers and ability to learn appropriate software applications.
- Knowledgeable of Patient Rights.
- Possesses an awareness of hospital systems and procedures, location of all departments, treatment areas and other patient services.
- Proficient writing skills.
Job:
Professional
Department:
FTL PATIENT & GUEST RELATIONS-2200-868010
Job Status:
Professional
Description
Ft. Lauderdale based position and will commute to Coral Springs site as needed. Training will be held at Miami location.
The Patient Guest Rep serves as a champion of customer service and a part of the hospital's problem-solving team. Interacts with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.
Job Specific Duties
- Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service.
- Communicates information regarding hospital services; presents and/or interprets policy and procedure information to patients and families.
- Documents all interaction with patients on daily rounding logs; notates all patient complaints, grievances, or compliments in accordance with guidelines outlined in the NCH policy & procedure.
- Follows up with appropriate staff to ensure all concerns and complaints are addressed in a timely fashion and follow up is done to ensure complaint closure.
- Maintains objectivity and keeps lines of communication open between patients, families and hospital staff.
- Maintains visibility to staff, offers support, models service behaviors & concerns towards the resolution process; works with staff in a supportive way in order to troubleshoot & resolve issues.
- Makes daily rounds of assigned patient units and waiting areas; visits and greets every patient room in unit and meets with all new admissions.
- Notates all patient/family concerns addressed in daily logs and documents all complaints within 24 hours in the complaint documentation system.
- Notifies hospital staff, Directors, and Administration of problems or complaints as needed; reports unusual events regarding patient care issues on a timely basis to Risk Management.
- Helps drive service excellence by acting as a customer service champion and reviewing assigned unit’s customer service target goals, priority questions, and sharing best practices with the staff.
- Meets regularly with the clinical area leader, participates in two service huddles and/or one department meeting a month in the unit, and facilitates customer service support.
- Attends daily huddles with PGR leader to go over current matters.
- Reviews patient satisfaction scores/goals, key drivers performance and shares best practices with units’ clinical leaders and staff.
- Leverages language access vendor and the available resources (tablet, cart, phone app, direct line).
Qualifications
Minimum Job Requirements
- American Heart Association (BLS) – maintain active and in good standing throughout employment
- Crisis Prevention Institute (CPI) required within 6 months of hire - maintain active and in good standing throughout employment
- 2-4 years of experience dealing with patients and families in a hospital setting
- Experience dealing effectively with people in stressful situations
- Fluency in speaking both English and Spanish languages required
Knowledge, Skills, and Abilities
- Associate's degree preferred.
- Excellent customer service with experience and training.
- Ability to communicate effectively in English and Spanish.
- Consistently displays a professional appearance & presents themselves as a role model to the NCH staff.
- Demonstrates reflective listening and strong customer service skills.
- Knowledge of the use of computers and ability to learn appropriate software applications.
- Knowledgeable of Patient Rights.
- Possesses an awareness of hospital systems and procedures, location of all departments, treatment areas and other patient services.
- Proficient writing skills.
Job:
Professional
Department:
FTL PATIENT & GUEST RELATIONS-2200-868010
Job Status:
Professional
See all OPT Patient Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Patient Representative Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Patient Representative
Target health systems with established HR processes
Large hospital networks and academic medical centers hire Patient Representatives regularly and have HR teams familiar with OPT work authorization. Smaller private clinics may not have experience processing OPT documentation, which can slow your start date.
Confirm your degree field supports the role
OPT requires your job to be directly related to your major. Healthcare administration, public health, communications, and social work degrees typically align. If your degree is unrelated, document how your coursework connects to patient advocacy or healthcare operations.
Start your job search at least three months before OPT begins
Onboarding at hospitals involves background checks, health screenings, and credentialing that can take four to six weeks. Starting early gives you enough runway to complete hiring requirements before your authorized employment start date arrives.
Know your 90-day unemployment limit
OPT students can only be unemployed for 90 days total during the 12-month period. Patient Representative roles can take time to secure, so track your unemployment days carefully and pursue applications consistently to stay within your authorized window.
Ask about H-1B sponsorship during the offer stage
Patient Representative roles at large health systems sometimes qualify for H-1B visa sponsorship, depending on how the employer defines specialty occupation requirements. Ask HR directly whether the organization sponsors H-1B petitions before accepting or declining an offer.
Browse OPT-friendly Patient Representative roles on Migrate Mate
Migrate Mate filters jobs by visa sponsorship compatibility, which helps you focus on employers already open to OPT candidates. Searching there saves time compared to filtering through general postings where sponsorship status is rarely disclosed upfront.
Patient Representative OPT: Frequently Asked Questions
Can I work as a Patient Representative on OPT?
Yes, if your degree is directly related to the role. Patient Representative positions typically align with degrees in healthcare administration, public health, communications, or social work. Your job duties must connect to your field of study, which USCIS expects you to document on your SEVIS record through your DSO.
Does a Patient Representative job qualify for STEM OPT extension?
No. Patient Representative is not classified under a STEM-designated CIP code, so it does not qualify for the 24-month STEM OPT extension. You'll have 12 months of post-completion OPT to work in this role. If you want to remain in the U.S. longer, you'll need an employer willing to sponsor an H-1B or another visa.
Do hospitals sponsor H-1B visas for Patient Representatives?
Some do, but it depends on the employer and how they classify the role. Large academic medical centers and nonprofit health systems are more likely to sponsor H-1B petitions than smaller facilities. The role needs to meet the specialty occupation standard, which typically requires the employer to establish that a bachelor's degree in a specific field is a minimum requirement for the position.
What should I know about OPT employment reporting for this role?
You must report every new job to your DSO within 10 days of starting. This includes reporting the employer name, address, and confirmation that the role relates to your degree. If you change employers or take a second position, each one requires a separate report. Gaps in employment also count toward your 90-day unemployment limit, so keep your DSO updated consistently.
Where can I find Patient Representative jobs that accept OPT students?
Migrate Mate is built specifically for international students and visa holders, so job listings there are filtered for sponsorship and OPT compatibility. You can browse Patient Representative openings from employers already familiar with OPT work authorization, which reduces the back-and-forth of explaining your status to recruiters who have never encountered it before.