OPT Service Operations Manager Jobs
Service Operations Manager roles sit at the intersection of process design and team leadership, making them a strong fit for F-1 OPT students with degrees in business, industrial engineering, or supply chain. Most employers classify this as a specialty occupation, which supports H-1B visa sponsorship after OPT.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
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Get Access To All JobsTips for Finding OPT Sponsorship as a Service Operations Manager
Target employers with established OPT hiring pipelines
Large logistics, tech, and healthcare companies hire Service Operations Managers on OPT regularly. Focus on organizations with dedicated international hiring processes, as they understand EAD timelines and are less likely to withdraw offers due to work authorization questions.
Lead with your specialty occupation credentials
Service Operations Manager roles typically require a bachelor's degree in a specific field, which satisfies the specialty occupation standard. Emphasize your degree field and how it directly informs your operations approach to strengthen your visa eligibility case with employers.
Apply before your OPT start date, not after
Most hiring timelines run six to ten weeks. Starting your search two to three months before your OPT authorization begins gives employers enough runway to complete interviews and onboarding without treating your work authorization as a liability or a timeline problem.
Address STEM OPT extension eligibility upfront
If your degree is in industrial engineering, information systems, or a related STEM field, you may qualify for a 24-month STEM OPT extension. Mentioning this during the offer stage signals to employers that they have more time before needing to pursue H-1B visa sponsorship.
Frame your experience around measurable operational outcomes
Hiring managers for operations roles prioritize candidates who can demonstrate process improvements, cost reductions, or efficiency gains with real numbers. Quantified results shift the conversation away from visa status and toward the business value you bring to the team.
Ask about H-1B sponsorship history, not just willingness
Many employers say they are open to sponsorship but have never actually filed an H-1B petition. Ask how many employees they have sponsored in the past three years. A company with a track record is far more reliable than one making a first-time commitment.
Service Operations Manager OPT: Frequently Asked Questions
Can I work as a Service Operations Manager on F-1 OPT?
Yes. Service Operations Manager roles generally qualify as specialty occupations because they require at least a bachelor's degree in a specific field such as business administration, industrial engineering, or supply chain management. Your EAD card authorizes full-time employment in this role during your OPT period, whether pre-completion or post-completion OPT.
Do Service Operations Manager roles qualify for STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as industrial engineering, information systems, or operations research, you may qualify for the 24-month STEM OPT extension. The employer also needs to be enrolled in E-Verify. Check your degree's CIP code with your DSO to confirm eligibility.
How do I find Service Operations Manager jobs that sponsor OPT and H-1B?
Migrate Mate filters job listings specifically for employers open to OPT and visa sponsorship, which removes the guesswork of screening hundreds of postings manually. For Service Operations Manager roles, focus on companies in logistics, SaaS, healthcare operations, and manufacturing, as these sectors file H-1B petitions for operations professionals at higher rates than most.
Will employers see my OPT status as a hiring risk for this role?
Some will, but it is largely a function of employer size and sector. Large companies with HR infrastructure treat OPT as a standard hiring scenario. Smaller firms may hesitate if they lack experience with international candidates. Addressing your STEM extension eligibility and the straightforward path to H-1B sponsorship early in conversations reduces perceived risk significantly.
What happens to my Service Operations Manager job if my OPT expires before H-1B approval?
If your employer files your H-1B petition before your OPT expires and USCIS receives it by April 1 for the October 1 start date, you are covered by cap-gap protection, which automatically extends your work authorization. Your employment as a Service Operations Manager can continue uninterrupted through the cap-gap period as long as the petition remains pending or approved.