OPT Service Team Lead Jobs
Service Team Lead jobs on OPT are available across retail, hospitality, logistics, and customer operations. Your F-1 OPT authorization covers full-time supervisory roles, and most positions align naturally with business, operations, or management degree programs. STEM OPT extensions may apply if your program qualifies.
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Get Access To All JobsINTRODUCTION
This role will function as a leader and contact for all other Client Service Representatives and will focus on team building, coaching and development, high end servicing, and adherence to metrics and SLAs.
ROLE AND RESPONSIBILITIES
We’re looking for a Client Service Representative Team Lead to:
- Build and maintain trustworthy relationships with Financial Advisor teams, key branch personnel, S/WMBs and other partners
- Coach and develop Client Service Representatives in alignment with their career goals
- Ensure all complaints are handled properly and coach Client Service Representatives appropriately to avoid reoccurring issues
- Monitor metrics and ensure they are aligned with UBS Bank USA Service standards
- Prepare and discuss monthly performance reports with key stakeholders
- Assist in escalations by direct reports
- Understand and adhere to key Risk, Fraud, and Compliance processes
- Raise any potential fraudulent red flags to appropriate teams
YOUR SKILLS AND EXPERIENCE
- A university degree or ideally 3-4 years of equivalent experience
- Extensive knowledge on UBS Bank USA products, services and processes
- Experience leading a team and training less experienced staff
- Excellent communication skills
- Demonstrated ability to handle challenging issues in a professional manner
- Expert at conflict resolution
- You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
SALARY INFORMATION
The indicative gross base salary range as a full-time equivalent role:
- United States - New Jersey - Weehawken min USD 140000 - max USD 180000 /annum
The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level. UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits. We may, at our sole discretion, provide additional variable compensation or awards.
JOIN US
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
INTRODUCTION
This role will function as a leader and contact for all other Client Service Representatives and will focus on team building, coaching and development, high end servicing, and adherence to metrics and SLAs.
ROLE AND RESPONSIBILITIES
We’re looking for a Client Service Representative Team Lead to:
- Build and maintain trustworthy relationships with Financial Advisor teams, key branch personnel, S/WMBs and other partners
- Coach and develop Client Service Representatives in alignment with their career goals
- Ensure all complaints are handled properly and coach Client Service Representatives appropriately to avoid reoccurring issues
- Monitor metrics and ensure they are aligned with UBS Bank USA Service standards
- Prepare and discuss monthly performance reports with key stakeholders
- Assist in escalations by direct reports
- Understand and adhere to key Risk, Fraud, and Compliance processes
- Raise any potential fraudulent red flags to appropriate teams
YOUR SKILLS AND EXPERIENCE
- A university degree or ideally 3-4 years of equivalent experience
- Extensive knowledge on UBS Bank USA products, services and processes
- Experience leading a team and training less experienced staff
- Excellent communication skills
- Demonstrated ability to handle challenging issues in a professional manner
- Expert at conflict resolution
- You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
SALARY INFORMATION
The indicative gross base salary range as a full-time equivalent role:
- United States - New Jersey - Weehawken min USD 140000 - max USD 180000 /annum
The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level. UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits. We may, at our sole discretion, provide additional variable compensation or awards.
JOIN US
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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Get Access To All JobsTips for Finding OPT Sponsorship in Service Team Lead
Target industries with high OPT hire rates
Retail chains, hotel groups, and logistics companies regularly hire OPT students for team lead roles. These industries are accustomed to work authorization paperwork and less likely to screen out candidates before the interview stage.
Frame your degree as a management qualification
Employers sometimes overlook OPT candidates for supervisory roles. Explicitly connecting your business, hospitality, or operations degree to team leadership in your resume and cover letter strengthens your case for a service lead position.
Apply before your OPT start date if possible
Many employers want team leads to start quickly. Beginning your job search two to three months before your OPT authorization begins gives employers confidence you can onboard on their timeline without waiting on paperwork.
Clarify your work authorization timeline upfront
Service Team Lead roles involve scheduling and operational continuity. Proactively telling employers your OPT end date and STEM extension eligibility removes uncertainty and helps hiring managers plan staffing without worrying about a sudden gap.
Highlight any prior supervisory or shift lead experience
Even informal leadership, like training new hires or running a shift during your studies, is directly relevant. Service employers prioritize demonstrated reliability and team coordination over formal job titles on a resume.
Focus your search on OPT-friendly employers
Not every company understands OPT authorization. Browse Migrate Mate to find Service Team Lead roles posted by employers already familiar with F-1 sponsorship, saving time you would otherwise spend filtering out non-starters.
Service Team Lead OPT: Frequently Asked Questions
Does a Service Team Lead role qualify for F-1 OPT work authorization?
Yes, Service Team Lead positions qualify for OPT as long as the role is directly related to your degree field. A business, hospitality, operations, or management degree typically supports this connection. If you are unsure whether your specific role qualifies, confirm with your Designated School Official before accepting an offer.
Can I work as a Service Team Lead on STEM OPT extension?
You can if your degree program appears on the STEM Designated Degree Program list and the role relates to that field. Operations management and some supply chain or logistics programs qualify. Your employer must also be enrolled in E-Verify, which is a standard requirement for all STEM OPT extensions regardless of job title.
Where can I find Service Team Lead jobs that accept OPT students?
Migrate Mate lists Service Team Lead roles from employers who are open to hiring F-1 OPT candidates. Searching there saves time compared to applying broadly and hitting dead ends with companies unfamiliar with work authorization. Filter by job title and review employer sponsorship history before applying.
Do Service Team Lead employers typically sponsor H-1B visas after OPT ends?
It depends on the employer size and industry. Large retail, hospitality, and logistics companies with HR departments experienced in immigration are more likely to sponsor than small independent operators. It is worth asking about long-term sponsorship intentions during the offer negotiation stage, before you are locked into a role with no path forward.
How many hours per week can I work as a Service Team Lead on OPT?
During your post-completion OPT period, you can work full time with no weekly hour cap. Service Team Lead roles are almost always full-time positions, so this aligns well. If you are still completing your degree on pre-completion OPT, you are limited to 20 hours per week while classes are in session.