OPT Service Team Lead Jobs
Service Team Lead jobs on OPT are available across retail, hospitality, logistics, and customer operations. Your F-1 OPT authorization covers full-time supervisory roles, and most positions align naturally with business, operations, or management degree programs. STEM OPT extensions may apply if your program qualifies.
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Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
Position Details
Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
See all 31+ OPT Service Team Lead Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Service Team Lead
Target industries with high OPT hire rates
Retail chains, hotel groups, and logistics companies regularly hire OPT students for team lead roles. These industries are accustomed to work authorization paperwork and less likely to screen out candidates before the interview stage.
Frame your degree as a management qualification
Employers sometimes overlook OPT candidates for supervisory roles. Explicitly connecting your business, hospitality, or operations degree to team leadership in your resume and cover letter strengthens your case for a service lead position.
Apply before your OPT start date if possible
Many employers want team leads to start quickly. Beginning your job search two to three months before your OPT authorization begins gives employers confidence you can onboard on their timeline without waiting on paperwork.
Clarify your work authorization timeline upfront
Service Team Lead roles involve scheduling and operational continuity. Proactively telling employers your OPT end date and STEM extension eligibility removes uncertainty and helps hiring managers plan staffing without worrying about a sudden gap.
Highlight any prior supervisory or shift lead experience
Even informal leadership, like training new hires or running a shift during your studies, is directly relevant. Service employers prioritize demonstrated reliability and team coordination over formal job titles on a resume.
Focus your search on OPT-friendly employers
Not every company understands OPT authorization. Browse Migrate Mate to find Service Team Lead roles posted by employers already familiar with F-1 sponsorship, saving time you would otherwise spend filtering out non-starters.
Service Team Lead OPT: Frequently Asked Questions
Does a Service Team Lead role qualify for F-1 OPT work authorization?
Yes, Service Team Lead positions qualify for OPT as long as the role is directly related to your degree field. A business, hospitality, operations, or management degree typically supports this connection. If you are unsure whether your specific role qualifies, confirm with your Designated School Official before accepting an offer.
Can I work as a Service Team Lead on STEM OPT extension?
You can if your degree program appears on the STEM Designated Degree Program list and the role relates to that field. Operations management and some supply chain or logistics programs qualify. Your employer must also be enrolled in E-Verify, which is a standard requirement for all STEM OPT extensions regardless of job title.
Where can I find Service Team Lead jobs that accept OPT students?
Migrate Mate lists Service Team Lead roles from employers who are open to hiring F-1 OPT candidates. Searching there saves time compared to applying broadly and hitting dead ends with companies unfamiliar with work authorization. Filter by job title and review employer sponsorship history before applying.
Do Service Team Lead employers typically sponsor H-1B visas after OPT ends?
It depends on the employer size and industry. Large retail, hospitality, and logistics companies with HR departments experienced in immigration are more likely to sponsor than small independent operators. It is worth asking about long-term sponsorship intentions during the offer negotiation stage, before you are locked into a role with no path forward.
How many hours per week can I work as a Service Team Lead on OPT?
During your post-completion OPT period, you can work full time with no weekly hour cap. Service Team Lead roles are almost always full-time positions, so this aligns well. If you are still completing your degree on pre-completion OPT, you are limited to 20 hours per week while classes are in session.