OPT Servicenow Solution Architect Jobs
ServiceNow Solution Architect roles require deep platform expertise across ITSM, HRSD, or CSM modules, making them a strong fit for OPT students with technical degrees in computer science or information systems. Most employers file H-1B visa sponsorship for this role. STEM OPT extensions of up to 24 months apply if your degree qualifies.
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Get Access To All JobsINTRODUCTION
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mapping) experience.
- Strong leadership, stakeholder engagement, and technical documentation skills.
- Prior federal IT O&M program experience.
- ServiceNow Certified System Administrator (CSA).
- ITIL v4 Foundation (or equivalent ITSM certification).
Minimum Requirements
TCS218, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$80,000.00
Maximum Salary
$117,000.00
INTRODUCTION
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mapping) experience.
- Strong leadership, stakeholder engagement, and technical documentation skills.
- Prior federal IT O&M program experience.
- ServiceNow Certified System Administrator (CSA).
- ITIL v4 Foundation (or equivalent ITSM certification).
Minimum Requirements
TCS218, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$80,000.00
Maximum Salary
$117,000.00
See all OPT Servicenow Solution Architect Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Servicenow Solution Architect
Target employers with active ServiceNow practices
Consulting firms and managed service providers with dedicated ServiceNow practices sponsor far more frequently than generalist employers. Look for companies that hold ServiceNow Partner or Elite Partner status, as they hire architects at volume and have established immigration workflows.
Emphasize your ServiceNow certifications upfront
Certified System Administrator and Certified Implementation Specialist credentials signal to employers that you can contribute immediately. Listing certifications prominently in your resume reduces perceived onboarding risk, which is the most common reason sponsors hesitate with OPT candidates.
Frame your degree field explicitly
ServiceNow Solution Architect roles typically qualify as specialty occupations requiring a degree in computer science, information systems, or a related field. Clearly state your degree field on every application so hiring managers can quickly confirm your OPT authorization fits the role's requirements.
Ask about sponsorship before the final interview round
Raise the H-1B visa sponsorship question after a technical screen but before a final panel interview. At that stage, employers have already invested time evaluating you, making a candid sponsorship conversation far more productive than asking during the first recruiter call.
Pursue STEM OPT extension if your degree qualifies
A STEM OPT extension gives you up to 24 additional months of work authorization beyond standard OPT. For a role as specialized as ServiceNow Solution Architect, that runway is often enough time for an employer to file and win an H-1B petition on your behalf.
Build a portfolio of ServiceNow implementations
Document specific implementations you have led or contributed to, including the modules deployed, stakeholder count, and measurable outcomes. Concrete project evidence reduces employer uncertainty about sponsoring an OPT candidate for a senior technical role with high client-facing responsibility.
Servicenow Solution Architect OPT: Frequently Asked Questions
Can F-1 OPT students work as a ServiceNow Solution Architect in the United States?
Yes. ServiceNow Solution Architect roles qualify as specialty occupations under OPT work authorization because they require at least a bachelor's degree in computer science, information systems, or a closely related field. Your employment must be directly related to your degree field. If your degree is in a STEM-designated program, you may also be eligible for a 24-month STEM OPT extension, giving you significantly more time to work and pursue H-1B sponsorship.
Do ServiceNow Solution Architect employers typically sponsor H-1B visas?
Many do, particularly large consulting firms, systems integrators, and technology companies that maintain dedicated ServiceNow practices. Employers who have invested in ServiceNow partnerships and certifications tend to sponsor H-1B petitions more consistently because they have established immigration processes and ongoing demand for specialized talent. You can browse verified sponsoring employers on Migrate Mate to identify which companies actively hire OPT candidates for this role.
Does a ServiceNow Solution Architect role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field such as computer science, information technology, or engineering, and the ServiceNow role is directly related to that field, you can apply for a 24-month STEM OPT extension. The extension requires your employer to sign a formal training plan using Form I-983, and the employer must be enrolled with E-Verify.
What certifications strengthen an OPT student's application for ServiceNow Solution Architect roles?
The ServiceNow Certified System Administrator credential is the baseline expectation. Beyond that, Certified Implementation Specialist certifications in ITSM, HRSD, or CSM are highly valued and signal module-specific depth. Certified Application Developer and Certified Application Specialist credentials further differentiate candidates for architect-level roles. Holding multiple certifications also signals to sponsoring employers that you are a lower-risk hire, which matters when they are weighing H-1B petition costs.
How much time do I need on OPT to secure sponsorship as a ServiceNow Solution Architect?
Standard OPT provides 12 months of work authorization. If your degree qualifies for the STEM OPT extension, you can extend that to 36 months total. H-1B petitions are filed once per year, with a lottery in March and an October 1 start date if selected. Most candidates need at least one full OPT year to establish credibility with an employer before sponsorship discussions become serious.