Partner Relationship Manager Jobs in North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Helps to drive new merchant business acquisition in direct partnership with TSOs and collaboration with relationship managers. Engages clients as part of the extended client team for more complex merchant sales.

• Deep understanding of a client’s commerce ecosystem and the ability to consult on ways to integrate, cover industry standards, trends and broader bank product solutions.

• Main point of contact for new merchant business sales for the higher valued and more complex opportunities. Must be skilled at developing tailored value propositions for various client types and industries.

• Ability to appropriately position value and drive solutions per relationship across the merchant solutions set - Tokenization, Equipment, Transaction Routing, etc.

• Work across a matrixed coverage organization to achieve objectives - working with TSOs and client managers to uncover opportunities, advise in the best way to target prospects and close new business

• Provide strategic guidance and advisory content that helps encourage both prospects and clients of the bank to move their merchant services business to Bank of America.

• Provide guidance and oversight on key elements of the merchant product sales cycle. Supporting TSOs that will be acting as the deal lead with client selection, pricing, credit review and post sale implementation. The MSPS will be primarily focused on developing new business, consistent pipeline growth and conversion.

Responsibilities:

• Manages client engagements and reviews, account management, complex deals, and/or emerging solution opportunities with clients to grow market share through deal support

• Serves as a bank representative presenting at key industry events, leading consultative discussions at multiple levels of the organization, and providing product line expertise

• Supports banking line partners in understanding treasury management, product risk, and ensuring applicable policies are applied through the sales cycle

• Manages the strategy and tactical execution of segment initiatives across all major Lines of Business, driving collaboration between product, sales, and client relationship teams

• Identifies and develops responses to emerging product trends, competitive strategies, and market gaps

• Develops and implements programs and policies in partnership with market leadership to drive Global Treasury solutions and local market strategies

• Participates as the product or industry expert in client call planning and strategic client reviews, identifying opportunities and influencing solutions

Required Qualifications:

• 2-5 years of Core Acquiring (Credit/Debit) industry experience

• 2-5 years of direct sales experience

• 2-5 years of sales experience including C-level sales.

• Ability to travel 50% of the time

• Expert knowledge of POS (integrated/standalone) payment interfaces

• Strong analytical and organizational skills

• Ability to cultivate and strengthen client relationships with senior business and IT staff members

• Ability to technically consult with C-level executives within client environment

• Demonstrated experience working with 3rd party VAR’s / Integrators and payment gateways

• Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmission

Skills:

• Business Development

• Customer and Client Focus

• Leadership Development

• Strategy Planning and Development

• Business Acumen

• Change Management

• Client Experience Branding

• Client Solutions Advisory

• Inclusive Leadership

• Account Management

• Adaptability

• Presentation Skills

• Talent Development

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