Patient Experience Specialist Jobs
Patient Experience Specialist jobs are open across hospitals, health systems, outpatient clinics, and managed care organizations, at every level from entry-level coordinator to senior and director roles, with specializations in patient advocacy, service recovery, and complaints resolution. Scan the live roles below and apply to whichever ones fit.
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Experienced EDDA – Clinical & Patient Experience Coordinator
Integrity Dentistry | Shelbyville, KY
$24–$30 per hour | Part-Time | 2 Days per Week
What if your next chapter in dentistry didn't require leaving clinical dentistry behind?
You've invested years in developing your clinical skills, caring for patients and understanding what makes a dental practice successful. But perhaps you're ready for more variety in your workday, greater flexibility, new professional challenges or an opportunity to contribute beyond the dental chair.
At Integrity Dentistry, we believe your experience has value far beyond the operatory.
As a growing, privately owned dental practice, we're creating a unique opportunity for an experienced EDDA to expand their professional skill set, explore new areas of interest and play an integral role in shaping the future of our practice — all while maintaining their clinical skills and earning potential.
This is an opportunity to expand your career without having to start a new one.
About the Opportunity
Exceptional dentistry extends far beyond the treatment we provide. It begins with the first impression we make in our community and continues through every interaction a patient has with our practice.
In this position, you'll work closely with our owner and clinical team to protect and enhance that experience while contributing to the growth and development of Integrity Dentistry.
Your daily responsibilities will include a combination of clinical and front office duties, with additional opportunities to lead and contribute to ongoing projects in marketing, community outreach and practice development.
How You'll Make an Impact
Clinical Care
- Chairside assisting and expanded dental assisting duties
- Digital diagnostics and advanced dental technology
- Patient education and clinical communication
- Supporting efficient, exceptional patient care
Patient Experience & Coordination
- Answering phones and welcoming patients
- Scheduling and coordinating appointments
- Patient check-in and check-out
- Presenting treatment plans and discussing financial options
- Patient follow-up and relationship building
Marketing & Community Outreach
- Social media content creation and engagement
- Developing creative marketing initiatives
- Community involvement and outreach opportunities
- Building referral relationships
- Expanding awareness of our practice and the services we provide
Practice Operations & Business Development
- Identifying opportunities to improve the patient experience
- Developing and refining internal systems, protocols and workflows
- Collaborating on practice growth initiatives
- Bringing fresh ideas to the table and helping turn them into reality
Clinical and front office responsibilities are both integral parts of your daily role. Marketing, outreach and practice development projects will provide additional variety and opportunities for professional growth.
Who We Hope to Meet
We're looking for an experienced dental professional who brings confidence to the operatory, curiosity to new opportunities and genuine enthusiasm for making a difference.
You may be a great fit if you:
- Possess strong, independent clinical assisting skills and EDDA qualifications
- Enjoy connecting with patients and building meaningful relationships
- Are creative, resourceful and naturally take initiative
- Have strong communication, organizational and technology skills
- Enjoy identifying solutions and finding better ways of doing things
- Have an interest in marketing, social media, business development or practice operations
- Want to be part of something you're helping build, rather than simply completing a list of daily tasks
Previous front office, treatment coordination or marketing experience is valuable, but we also welcome experienced clinical professionals with the aptitude and enthusiasm to grow in these areas.
What We Offer
- $24–$30 per hour, based on experience, qualifications and demonstrated abilities
- Two-day workweek with scheduling flexibility
- 401(k) with matching
- Financial planning services
- Paid time off
- Employee dental discounts
- Continuing education and professional development opportunities
- Opportunities for advancement and leadership
- A supportive, collaborative environment where your ideas and contributions matter
Benefits are subject to eligibility.
Our practice utilizes advanced technology, including digital X-rays, CBCT, intraoral scanning and lasers, and we are expanding into implant dentistry.
Why Integrity Dentistry?
We are a small practice with big goals, a commitment to continuous improvement and a genuine passion for the people we serve.
We believe in investing in our team, recognizing individual strengths and creating opportunities for professional growth. We value quality over quantity, relationships over transactions and purpose behind everything we do.
If you're looking for greater balance, renewed professional fulfillment or an opportunity to discover what else you're capable of within dentistry, we'd love to start a conversation.
You don't have to be actively looking for a new job to explore a new opportunity.
Schedule: Two days per week. Mondays and Thursdays preferred, with flexibility for the right candidate.
All inquiries will be treated confidentially.
On a good day, we save a smile. On a great day, we save a life.
Kentucky Rooted. Integrity Driven.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
Patient Experience Specialist Jobs by Experience Level
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Find JobsPatient Experience Specialist Job Market
Who's Hiring
- Boston Children's Hospital15
- Crothall Healthcare10
- Sono Bello8
- Morrison Healthcare8
- Riverside Healthcare7
Top Industries Hiring
- Healthcare & Medical Services
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in patient experience specialist jobs.
- Bachelor's degree in healthcare administration, communications, or a related field
- Experience with patient satisfaction survey programs such as HCAHPS or Press Ganey
- Knowledge of CMS complaint and grievance resolution requirements and timelines
- Strong de-escalation and conflict resolution skills in high-stress clinical environments
- Proficiency with electronic health record systems and patient feedback platforms
- Certification in patient experience such as CPXP from the Beryl Institute preferred
Tips for Your Patient Experience Specialist Job Search
Tailor your resume to HCAHPS metrics
Hiring managers in this field scan for direct experience influencing patient satisfaction scores. Name the specific survey frameworks you've worked with, describe how your efforts moved scores, and frame your impact in terms of department or unit outcomes rather than general customer service wins.
Highlight grievance and complaint resolution experience
Many postings require documented experience managing formal patient grievances under CMS guidelines. If you've handled regulatory complaints, coordinated with risk management, or written formal resolution letters, call that out explicitly in your work history so it doesn't get buried under general duties.
Apply early to roles that fit
Migrate Mate lists patient experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by care setting and system size
The day-to-day work differs significantly between a community hospital, a large academic medical center, and an outpatient specialty clinic. Target your search by care setting so your application materials speak directly to the operational priorities of that environment, not healthcare broadly.
Prepare a scenario bank before your interview
Interviewers in this specialty almost always use behavioral questions about de-escalating a distressed patient or family member, mediating between clinical staff and patients, and navigating culturally sensitive situations. Write out three to five specific examples before your first phone screen so you're not constructing them on the spot.
Negotiate scope alongside compensation
Many patient experience roles are still being built out within health systems, so the job description may understate what you'll actually own. During final-stage conversations, clarify whether you'll have authority to escalate to department heads, what your rounding schedule looks like, and whether the role feeds into quality improvement committees.
Patient Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most patient experience specialists?
The companies hiring the most patient experience specialists right now include Boston Children's Hospital, Crothall Healthcare, and Sono Bello, with the largest share of openings in California, Massachusetts, and Illinois, based on current listings on Migrate Mate as of November 2026. Large integrated health systems and regional hospital networks tend to post the highest volume of these roles year-round.
How many patient experience specialist jobs are remote?
About 32% of patient experience specialist openings are fully remote or hybrid as of November 2026, though the majority of roles still require on-site presence for patient rounding and direct family liaison work. Sub-roles focused on data analysis, survey program management, and virtual patient feedback coordination are the most likely to offer remote or hybrid arrangements.
How do you become a patient experience specialist?
Start with a bachelor's degree in healthcare administration, communications, social work, or a related field, then gain direct patient-facing experience in a clinical or customer service role within a healthcare setting. Building familiarity with HCAHPS survey methodology and CMS grievance requirements strengthens your candidacy. Earning the Certified Patient Experience Professional credential from the Beryl Institute signals formal expertise to hiring teams.
Can you get a patient experience specialist job with little or no experience?
Entry-level patient experience coordinator roles are a realistic starting point if you have strong interpersonal skills and any background in direct patient contact, healthcare reception, or social services. Volunteer work in hospital settings, experience as a patient advocate, or even a clinical internship can substitute for paid experience on an early-career application. Emphasize conflict resolution, empathy, and familiarity with healthcare environments over administrative credentials.
What does the patient experience specialist interview process look like?
Most health systems run a phone screen focused on your healthcare background, followed by one or two in-person or video rounds with a hiring manager and department peers. Expect behavioral questions on handling upset patients or families, navigating disagreements between patients and clinical staff, and recovering service failures. Some organizations add a brief written exercise or ask you to walk through a past grievance case.
Where can I find and apply to patient experience specialist jobs?
You can find and apply to patient experience specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and care setting preference, then apply directly to each listing that fits your background and goals.
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