Patient Journey Partner Jobs
Patient Journey Partner jobs are open across healthcare systems, pharmaceutical companies, and medical device manufacturers, from entry-level coordinator roles to senior and program-lead positions, with specializations in oncology patient support, care navigation, and therapy adherence programs. Scan the live roles below and apply to whichever ones fit.
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Job Title: Customer Journey Manager, Digital Experience & Commercial Impact (Identity and financial wellness products, Gen Digital)
Location: New York, Hybrid (3 days in office)
About Gen:
We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, CCleaner and MoneyLion, unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you’re thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality, it’s the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.
How We Work:
Our hybrid work style (3 days in the New York office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
About the Role:
As a Customer Journey Manager, you will lead the detailed understanding of where customers experience friction within priority journeys across our financial wellness and identity products. You will connect the dots between the macro drivers and detractors of customer satisfaction identified by Insights and the specific journey moments, operational causes and cross-functional dependencies that need to change.
You will create the visibility, alignment and momentum needed for teams to understand journey friction, make informed trade-offs and improve the experience.
Central to the role will be running and developing Walk the Store sessions and other practical journey reviews. Working in close partnership with Insights, User Research, Product, Design, Engineering, Marketing, Commercial, Customer Service and VOC teams, you will turn evidence into clear problem definitions, business cases, named ownership, get change integrated into roadmaps and the impact measured.
About the Team:
The Customer Journey team works to improve end-to-end experiences across Gen’s consumer brands. In partnership with Consumer Insights & Strategy and teams across Product, Design, and Analytics, we bring together customer feedback, research, and journey data to uncover friction and prioritize improvements. We turn those insights into actionable recommendations and partner across the business to improve customer journeys and support satisfaction, loyalty, retention, and growth.
Key Responsibilities:
Lead the detailed understanding of friction within priority customer journeys, helping teams see how issues play out across acquisition, onboarding, usage, support and renewal.
Translate macro satisfaction drivers and detractors identified by Insights into focused journey investigations, connecting customer evidence, operational signals, behavioral data, VOC inputs and direct walkthroughs.
Run Walk the Store sessions that bring cross-functional teams into the customer experience, expose practical pain points, and build shared understanding of what customers face and which teams influence the outcome.
Facilitate high-quality workshops that move teams from observation to agreement: clarifying the problem, aligning on the customer and business impact, identifying owners and defining the next best actions.
Partner with User Research through diagnosis, ideation and solution testing, ensuring customer problems are explored deeply, improvement ideas are shaped with evidence, and proposed solutions are tested before teams commit to delivery.
Build business cases for journey level change that show why the friction matters, what improvement could unlock and how progress will be measured
Capture customer and business trade-offs made through prioritization and delivery, maintaining visibility of the expected impact and enabling outcomes to be reviewed over time.
Create ownership and momentum by identifying accountable teams, surfacing dependencies and ensuring agreed improvements are visible, prioritized and followed through.
Work cross-functionally to influence integrated roadmaps so evidenced customer priorities are reflected in planning and delivery, without taking ownership away from Product, Design, Engineering or other delivery teams.
Use evidence to challenge constructively, create urgency and help senior stakeholders make clear decisions about where to focus effort for the greatest customer and commercial benefit.
About You:
Must have:
Proven experience in customer experience, journey management, service design, product experience or business transformation for digital products or services.
Strong workshop facilitation skills: able to bring diverse teams together, guide structured discussion, surface blockers and drive clear outcomes.
Strong analytical and commercial mindset: comfortable using insight and data to identify friction, size opportunities and build credible business cases for change.
High-impact communication and storytelling; able to make customer problems tangible, explain the business impact and influence senior stakeholders constructively.
Cross-functional leadership experience in complex organisations; effective at aligning Product, Design, UXR, Engineering, Marketing, Commercial, Customer Care and Insights around shared customer priorities.
Experience creating clarity from complex customer journeys, including using practical tools such as journey maps, walkthroughs, service blueprints or customer evidence to focus teams on action.
Ability to work effectively across specialist boundaries, with a clear understanding of the distinct contributions of Insights, VOC, User Research, Design and journey management.
Ability to identify accountable owners, track actions and trade offs, manage dependencies and support teams in moving agreed improvements into roadmap and delivery planning.
Proactive, collaborative and outcomes-driven; confident operating in ambiguity and creating momentum without direct ownership of every delivery team.
Desirable:
Experience in financial wellness, identity, cybersecurity, insurance, subscription or consumer digital services.
Experience designing or facilitating customer walkthroughs, immersion sessions, service reviews or similar cross-functional forums.
Knowledge of CX measurement, experimentation frameworks, customer behaviour data or service/contact-centre insight sources.
Experience working with user research teams to diagnose customer problems, support ideation and validate proposed experience improvements.
Familiarity with AI, automation or analytics capabilities that can support faster insight generation, clearer prioritisation or better customer experiences.
How Success Will Be Measured:
Macro satisfaction drivers and detractors identified by Insights are translated into clear journey-level investigations and opportunities.
Walk the Store sessions create shared understanding, clear ownership and agreed actions that teams follow through on.
Business cases connect customer friction to commercial outcomes and help secure prioritisation for meaningful improvements.
Customer and business trade-offs are documented, with the expected impact visible and available for later review.
Customer priorities are reflected in integrated roadmap discussions, with owners, dependencies and progress visible across teams.
Compensation & Benefits:
The annual base salary for this position is expected to be between between $167,000 and $192,000
Base salary is one component of Gen’s total compensation package, which includes:
401(k) match
Annual Bonus
Health & Wellness: access to medical, dental and vision insurance plans
Financial Security: opportunities to invest through our Employee Stock Purchase Plan (ESPP)
Work-Life Balance: unlimited paid time off, company holidays
Professional Development: annual education reimbursement for job related courses
Wellness Reimbursement: to cover fitness related expenses
Additional Perks: access to commuter spending accounts, legal assistance plans, family support services and exclusive employee discounts
Actual salaries will vary based on a candidate’s qualifications, experience, skills and competencies related to the role.
What’s Next:
Your CV will be reviewed together by the recruiter and hiring manager to assess the scope of your role, the impact you’ve delivered, and how your experience aligns with the position. If shortlisted, the recruiter will invite you to an initial Zoom conversation to discuss your background, what’s compelling you to Gen, and walk you through the interview process.
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Compensation Range: $167K - $192K
Job Title: Customer Journey Manager, Digital Experience & Commercial Impact (Identity and financial wellness products, Gen Digital)
Location: New York, Hybrid (3 days in office)
About Gen:
We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, CCleaner and MoneyLion, unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you’re thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality, it’s the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.
How We Work:
Our hybrid work style (3 days in the New York office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
About the Role:
As a Customer Journey Manager, you will lead the detailed understanding of where customers experience friction within priority journeys across our financial wellness and identity products. You will connect the dots between the macro drivers and detractors of customer satisfaction identified by Insights and the specific journey moments, operational causes and cross-functional dependencies that need to change.
You will create the visibility, alignment and momentum needed for teams to understand journey friction, make informed trade-offs and improve the experience.
Central to the role will be running and developing Walk the Store sessions and other practical journey reviews. Working in close partnership with Insights, User Research, Product, Design, Engineering, Marketing, Commercial, Customer Service and VOC teams, you will turn evidence into clear problem definitions, business cases, named ownership, get change integrated into roadmaps and the impact measured.
About the Team:
The Customer Journey team works to improve end-to-end experiences across Gen’s consumer brands. In partnership with Consumer Insights & Strategy and teams across Product, Design, and Analytics, we bring together customer feedback, research, and journey data to uncover friction and prioritize improvements. We turn those insights into actionable recommendations and partner across the business to improve customer journeys and support satisfaction, loyalty, retention, and growth.
Key Responsibilities:
Lead the detailed understanding of friction within priority customer journeys, helping teams see how issues play out across acquisition, onboarding, usage, support and renewal.
Translate macro satisfaction drivers and detractors identified by Insights into focused journey investigations, connecting customer evidence, operational signals, behavioral data, VOC inputs and direct walkthroughs.
Run Walk the Store sessions that bring cross-functional teams into the customer experience, expose practical pain points, and build shared understanding of what customers face and which teams influence the outcome.
Facilitate high-quality workshops that move teams from observation to agreement: clarifying the problem, aligning on the customer and business impact, identifying owners and defining the next best actions.
Partner with User Research through diagnosis, ideation and solution testing, ensuring customer problems are explored deeply, improvement ideas are shaped with evidence, and proposed solutions are tested before teams commit to delivery.
Build business cases for journey level change that show why the friction matters, what improvement could unlock and how progress will be measured
Capture customer and business trade-offs made through prioritization and delivery, maintaining visibility of the expected impact and enabling outcomes to be reviewed over time.
Create ownership and momentum by identifying accountable teams, surfacing dependencies and ensuring agreed improvements are visible, prioritized and followed through.
Work cross-functionally to influence integrated roadmaps so evidenced customer priorities are reflected in planning and delivery, without taking ownership away from Product, Design, Engineering or other delivery teams.
Use evidence to challenge constructively, create urgency and help senior stakeholders make clear decisions about where to focus effort for the greatest customer and commercial benefit.
About You:
Must have:
Proven experience in customer experience, journey management, service design, product experience or business transformation for digital products or services.
Strong workshop facilitation skills: able to bring diverse teams together, guide structured discussion, surface blockers and drive clear outcomes.
Strong analytical and commercial mindset: comfortable using insight and data to identify friction, size opportunities and build credible business cases for change.
High-impact communication and storytelling; able to make customer problems tangible, explain the business impact and influence senior stakeholders constructively.
Cross-functional leadership experience in complex organisations; effective at aligning Product, Design, UXR, Engineering, Marketing, Commercial, Customer Care and Insights around shared customer priorities.
Experience creating clarity from complex customer journeys, including using practical tools such as journey maps, walkthroughs, service blueprints or customer evidence to focus teams on action.
Ability to work effectively across specialist boundaries, with a clear understanding of the distinct contributions of Insights, VOC, User Research, Design and journey management.
Ability to identify accountable owners, track actions and trade offs, manage dependencies and support teams in moving agreed improvements into roadmap and delivery planning.
Proactive, collaborative and outcomes-driven; confident operating in ambiguity and creating momentum without direct ownership of every delivery team.
Desirable:
Experience in financial wellness, identity, cybersecurity, insurance, subscription or consumer digital services.
Experience designing or facilitating customer walkthroughs, immersion sessions, service reviews or similar cross-functional forums.
Knowledge of CX measurement, experimentation frameworks, customer behaviour data or service/contact-centre insight sources.
Experience working with user research teams to diagnose customer problems, support ideation and validate proposed experience improvements.
Familiarity with AI, automation or analytics capabilities that can support faster insight generation, clearer prioritisation or better customer experiences.
How Success Will Be Measured:
Macro satisfaction drivers and detractors identified by Insights are translated into clear journey-level investigations and opportunities.
Walk the Store sessions create shared understanding, clear ownership and agreed actions that teams follow through on.
Business cases connect customer friction to commercial outcomes and help secure prioritisation for meaningful improvements.
Customer and business trade-offs are documented, with the expected impact visible and available for later review.
Customer priorities are reflected in integrated roadmap discussions, with owners, dependencies and progress visible across teams.
Compensation & Benefits:
The annual base salary for this position is expected to be between between $167,000 and $192,000
Base salary is one component of Gen’s total compensation package, which includes:
401(k) match
Annual Bonus
Health & Wellness: access to medical, dental and vision insurance plans
Financial Security: opportunities to invest through our Employee Stock Purchase Plan (ESPP)
Work-Life Balance: unlimited paid time off, company holidays
Professional Development: annual education reimbursement for job related courses
Wellness Reimbursement: to cover fitness related expenses
Additional Perks: access to commuter spending accounts, legal assistance plans, family support services and exclusive employee discounts
Actual salaries will vary based on a candidate’s qualifications, experience, skills and competencies related to the role.
What’s Next:
Your CV will be reviewed together by the recruiter and hiring manager to assess the scope of your role, the impact you’ve delivered, and how your experience aligns with the position. If shortlisted, the recruiter will invite you to an initial Zoom conversation to discuss your background, what’s compelling you to Gen, and walk you through the interview process.
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Compensation Range: $167K - $192K
See All 199+ Patient Journey Partner Jobs
Find roles that match your experience and apply in just a few clicks.
Find Patient Journey Partner JobsPatient Journey Partner Job Market
Who's Hiring
- Powerback Rehabilitation35
- Heartland ABA10
- State of Alaska7
- State of Washington7
- CVS Health5
Top Industries Hiring
- Healthcare & Medical Services
- Consulting & Professional Services
- Government & Public Sector
- Insurance
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in patient journey partner jobs.
- Bachelor's degree in nursing, social work, health sciences, or a related clinical field
- Two or more years of patient education, case management, or care navigation experience
- Familiarity with a specific therapeutic area such as oncology, rare disease, or immunology
- Strong proficiency in electronic health record systems and CRM platforms
- Certified Case Manager (CCM) or equivalent care coordination credential preferred
- Demonstrated ability to manage high patient caseloads while maintaining documentation accuracy
Tips for Your Patient Journey Partner Job Search
Tailor your resume to care coordination outcomes
Patient journey partner job postings reward candidates who quantify patient touchpoints managed, escalation rates reduced, or adherence milestones hit. Swap vague duties for outcome statements that show how your work moved patients through a treatment pathway more reliably.
Highlight disease-area familiarity upfront
Many hiring managers screen for therapeutic area knowledge before anything else. If you've worked in oncology, rare disease, or chronic condition management, name the specific condition in your resume summary so recruiters recognize the match immediately.
Apply early to roles that fit
Migrate Mate lists patient journey partner openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare case-based interview answers on difficult patient conversations
Interviewers for these roles frequently ask how you've handled non-adherent or emotionally distressed patients. Prepare two or three specific stories using a situation-action-result structure so your answers are concrete, not theoretical.
Distinguish your credentials from general case management
If you hold a certification like CCM, CPHM, or a disease-specific credential, place it in your headline and in the first line of your summary. Many applicant tracking systems filter on credential abbreviations before a human ever reads the resume.
Follow up with a clinical insight, not just a thank-you
After an interview, send a brief note that references one specific challenge the team mentioned and ties it to something you've solved before. That positions you as a peer thinking about their problem, not a candidate completing a courtesy step.
Patient Journey Partner Jobs: Frequently Asked Questions
Which companies are hiring the most patient journey partners?
Powerback Rehabilitation, Heartland ABA, and State of Alaska are hiring the most patient journey partners right now, with openings concentrated in Washington, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Pharmaceutical manufacturers and specialty pharmacy networks tend to post the highest volume of these roles consistently.
How many patient journey partner jobs are remote?
About 49% of patient journey partner openings are fully remote or hybrid as of November 2026, with phone- and digital-based patient support roles being the most likely to allow fully remote work. Roles that involve in-person site coordination at infusion centers or hospital systems are more likely to require an on-site or hybrid arrangement.
How do you become a patient journey partner?
Start by building a foundation in a clinical or health-adjacent field, such as nursing, social work, pharmacy, or health sciences. From there, pursue case management or patient education roles to gain direct experience supporting patients through treatment pathways. Earning a care coordination credential and developing familiarity with a specific therapeutic area, such as oncology or rare disease, makes you a stronger candidate for dedicated patient journey partner positions.
Can you get hired as a patient journey partner with little experience?
Entry points do exist, particularly at specialty pharmacies and patient support programs that hire candidates with strong communication skills and some healthcare exposure, even without formal case management experience. Volunteering as a patient advocate, completing a clinical internship, or working as a medical assistant or health coach can substitute for direct experience if you frame those roles around patient interaction and education outcomes on your resume.
What does the patient journey partner interview process look like?
Most employers run a phone screen focused on therapeutic area knowledge and communication style, followed by a panel interview with clinical and program operations staff. Candidates are often asked to walk through how they would handle a non-adherent patient scenario or describe a time they coordinated across multiple care team members. Some employers add a written case study or role-play exercise before making an offer.
Where can I find and apply to patient journey partner jobs?
You can find and apply to patient journey partner jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, identify the ones that match your experience and therapeutic area background, and apply directly to each listing that fits.
See All 199+ Patient Journey Partner Jobs
Find roles that match your experience and apply in just a few clicks.
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