Patient Service Coordinator Jobs in Massachusetts
Patient service coordinator jobs in Massachusetts are concentrated in academic medical centers, multi-specialty outpatient practices, and large integrated health systems, with demand at every level from entry-level scheduling roles to senior care coordination positions. The busiest hiring markets are Boston, Worcester, and Springfield, where established employers like Mass General Brigham, UMass Memorial Health, and Baystate Health consistently post openings. Front-desk coordination, prior authorization, and patient financial counseling are the most in-demand specialties across the state. See the openings below and apply to the ones that match your experience.
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Showing 5 of 8+ Patient Service Coordinator jobs
Pediatric Health Care Associates (PHCA) is an established pediatric practice that has provided comprehensive primary care services to children and adolescents across the North Shore of Boston for over 50 years. The philosophy of PHCA has always been to provide high-quality, comprehensive healthcare that supports the health, safety, and well-being of the patients and families it serves.
Partnering with families through compassionate, comprehensive, and convenient care is central to the PHCA approach. The practice offers a broad range of clinical services and appointment availability while maintaining a consistent commitment to family-centered care across its locations. PHCA is dedicated to delivering accessible, coordinated, and patient-focused services in a professional and collaborative environment.
PHCA values a diverse workforce that contributes to operational excellence, teamwork, and positive patient experiences.
Position Summary:
The Patient Service Coordinator I works under close supervision to support the administrative operations of a pediatric clinical practice and ensure a positive, family-centered patient experience. This role serves as a primary point of contact for patients and families, coordinating front desk activities and facilitating access to care. The PSC I performs a variety of administrative and customer service functions requiring foundational knowledge of practice operations, scheduling processes, and insurance workflows, while demonstrating professionalism, empathy, and attention to detail.
Key Responsibilities:
· Provides positive, respectful, and family-centered customer service to patients, families, and caregivers; responds to routine inquiries and escalates complex concerns as appropriate
· Greets, registers, and checks in patients; verifies and updates demographic, insurance, and guarantor information; assists with patient portal enrollment and access
· Schedules, reschedules, and confirms patient appointments under established guidelines; monitors daily schedules and communicates with team members to support patient flow
· Prepares routine forms and documentation for patient visits; ensures required consents and documentation are completed
· Collects copayments and outstanding balances and ensures accurate documentation of transactions
· Performs basic insurance eligibility checks using standard workflows and escalates discrepancies or complex coverage issues
· Answers, screens, and routes incoming calls; retrieves and responds to routine messages and escalates clinical or urgent concerns appropriately
· Processes incoming documents, including faxes and forms; ensures accurate scanning, indexing, and routing within the medical record
· Completes assigned administrative work queues and routine follow-up tasks under guidance
· Communicates effectively with clinical and administrative staff to support coordination of care and resolve routine issues
· Participates in team huddles, trainings, and departmental initiatives; supports process improvement efforts and adoption of new workflows
· Maintains a clean, organized, and welcoming front desk and waiting area, contributing to a safe and child-friendly environment
Minimum Qualifications
Education:
· High School Diploma or GED required
Experience:
· Prior customer service or administrative experience preferred
· Basic computer skills and ability to learn electronic medical record (EMR) systems
Core Competencies:
· Demonstrates strong customer service skills and a commitment to family-centered care
· Communicates clearly and effectively, both verbally and in writing
· Exhibits empathy, professionalism, and cultural sensitivity in interactions
· Demonstrates attention to detail and accuracy in administrative tasks
· Ability to work collaboratively in a fast-paced clinical environment
· Recognizes when to escalate issues and seeks guidance appropriately
Base pay offer is determined based on skills, experience, education, certifications, and a variety of other job-related factors. The posted pay range reflects the expected range for this role; actual offers may vary within that range based on individual qualifications and organizational needs. Base pay is one component of a comprehensive benefits package that includes flexible schedules and affordable health, vision, and dental insurance.
Equal Opportunity Employer:
Pediatric Health Care Associates (PHCA) is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Pay: $19.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent care reimbursement
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
Pediatric Health Care Associates (PHCA) is an established pediatric practice that has provided comprehensive primary care services to children and adolescents across the North Shore of Boston for over 50 years. The philosophy of PHCA has always been to provide high-quality, comprehensive healthcare that supports the health, safety, and well-being of the patients and families it serves.
Partnering with families through compassionate, comprehensive, and convenient care is central to the PHCA approach. The practice offers a broad range of clinical services and appointment availability while maintaining a consistent commitment to family-centered care across its locations. PHCA is dedicated to delivering accessible, coordinated, and patient-focused services in a professional and collaborative environment.
PHCA values a diverse workforce that contributes to operational excellence, teamwork, and positive patient experiences.
Position Summary:
The Patient Service Coordinator I works under close supervision to support the administrative operations of a pediatric clinical practice and ensure a positive, family-centered patient experience. This role serves as a primary point of contact for patients and families, coordinating front desk activities and facilitating access to care. The PSC I performs a variety of administrative and customer service functions requiring foundational knowledge of practice operations, scheduling processes, and insurance workflows, while demonstrating professionalism, empathy, and attention to detail.
Key Responsibilities:
· Provides positive, respectful, and family-centered customer service to patients, families, and caregivers; responds to routine inquiries and escalates complex concerns as appropriate
· Greets, registers, and checks in patients; verifies and updates demographic, insurance, and guarantor information; assists with patient portal enrollment and access
· Schedules, reschedules, and confirms patient appointments under established guidelines; monitors daily schedules and communicates with team members to support patient flow
· Prepares routine forms and documentation for patient visits; ensures required consents and documentation are completed
· Collects copayments and outstanding balances and ensures accurate documentation of transactions
· Performs basic insurance eligibility checks using standard workflows and escalates discrepancies or complex coverage issues
· Answers, screens, and routes incoming calls; retrieves and responds to routine messages and escalates clinical or urgent concerns appropriately
· Processes incoming documents, including faxes and forms; ensures accurate scanning, indexing, and routing within the medical record
· Completes assigned administrative work queues and routine follow-up tasks under guidance
· Communicates effectively with clinical and administrative staff to support coordination of care and resolve routine issues
· Participates in team huddles, trainings, and departmental initiatives; supports process improvement efforts and adoption of new workflows
· Maintains a clean, organized, and welcoming front desk and waiting area, contributing to a safe and child-friendly environment
Minimum Qualifications
Education:
· High School Diploma or GED required
Experience:
· Prior customer service or administrative experience preferred
· Basic computer skills and ability to learn electronic medical record (EMR) systems
Core Competencies:
· Demonstrates strong customer service skills and a commitment to family-centered care
· Communicates clearly and effectively, both verbally and in writing
· Exhibits empathy, professionalism, and cultural sensitivity in interactions
· Demonstrates attention to detail and accuracy in administrative tasks
· Ability to work collaboratively in a fast-paced clinical environment
· Recognizes when to escalate issues and seeks guidance appropriately
Base pay offer is determined based on skills, experience, education, certifications, and a variety of other job-related factors. The posted pay range reflects the expected range for this role; actual offers may vary within that range based on individual qualifications and organizational needs. Base pay is one component of a comprehensive benefits package that includes flexible schedules and affordable health, vision, and dental insurance.
Equal Opportunity Employer:
Pediatric Health Care Associates (PHCA) is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Pay: $19.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent care reimbursement
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
See All 8 Patient Service Coordinator Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsPatient Service Coordinator Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Service Coordinator Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Massachusetts Employers Look For
The qualifications that appear most often in patient service coordinator jobs across Massachusetts.
- High school diploma or associate degree in a health-related field required
- One or more years of patient registration or medical front-office experience preferred
- Proficiency with electronic health record systems such as Epic or Meditech required
- Strong knowledge of insurance verification and prior authorization processes expected
- Excellent verbal communication and patient-facing customer service skills required
- Ability to multitask in a fast-paced clinical environment across multiple provider schedules
Patient Service Coordinator Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient service coordinator in Massachusetts?
Most employers in Massachusetts require at least a high school diploma, though an associate degree in health administration or medical assisting gives candidates a competitive edge. Patient service coordinator is not a licensed or state-registered role in Massachusetts, so there is no mandatory state credential. Employers prioritize hands-on experience with electronic health records, insurance processes, and patient communication, and completing a medical administrative assistant program at a Massachusetts community college is a common starting point.
Which companies hire patient service coordinators in Massachusetts?
Companies currently hiring patient service coordinators in Massachusetts include Massachusetts General Hospital, Brigham and Women's Hospital, and Martha's Vineyard Hospital, per current listings on Migrate Mate as of August 2026. Massachusetts's dense network of academic medical centers, community health centers, and specialty practices means openings appear across the state on a near-continuous basis.
Which Massachusetts cities have the most patient service coordinator jobs?
Boston, Revere, and Everett have the most patient service coordinator openings in Massachusetts. Boston dominates because of its concentration of world-renowned academic medical centers and specialty practices, while Worcester and Springfield reflect the large regional health systems, including UMass Memorial Health and Baystate Health, that anchor healthcare employment across central and western Massachusetts.
Are there remote patient service coordinator jobs in Massachusetts?
Yes, but they're rare. Patient service coordination typically involves in-person patient interaction, front-desk check-in, and on-site scheduling workflows that are difficult to perform remotely. About 17% of patient service coordinator openings tied to Massachusetts are remote or hybrid as of August 2026, and the positions that do allow remote work tend to focus on prior authorization processing or phone-based patient outreach rather than in-clinic coordination.
How can I get hired as a patient service coordinator in Massachusetts with little or no experience?
The most realistic entry path is applying directly to community health centers and Federally Qualified Health Centers across Massachusetts, which regularly hire candidates with no clinical background for patient service and front-desk roles and provide on-the-job training. Large systems like Mass General Brigham and Boston Medical Center run structured administrative support programs and post entry-level patient access roles that serve as a direct stepping stone. Transitioning from adjacent roles such as medical receptionist, call center representative, or retail customer service is common. Completing a certified medical administrative assistant program at a Massachusetts community college strengthens any application.
Where can I find and apply to patient service coordinator jobs in Massachusetts?
You can find and apply to patient service coordinator jobs in Massachusetts on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience, location, and availability, and apply directly to the ones that fit.
See All 8 Patient Service Coordinator Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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