Patient Support Representative Jobs
Patient Support Representative jobs are open across healthcare, insurance, and pharmaceutical companies, from entry-level to senior and lead roles, with specializations in prior authorization, case management, and benefits coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 24+ Patient Support Representative jobs
The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.
KEY RESPONSIBILITIES:
- Greet patients upon arrival
- Answer phone by 3rd ring
-
Check-in patients
- Verify all information is correct in demographics for all patients
- Obtain/ scan insurance and identification cards
- Make sure all authorizations are put in system
- Process new patient information packets
- Add PCPs to all patients' charts
- Post monies/batch reconciliation
- Put up fee tickets promptly
- Communicate with the staff and patients regarding wait times/ delays in the clinic
- Scan in documents (outside medical records/ consents/ all pertinent information)
- Appointment confirmations
- Appointment reschedules when needed
- Request authorizations
- Review the schedule to ensure all requested testing appointments have been kept
-
Insurance verification / Eligibility (HMO, PPO, and Vision Plans)
- Review scheduled/ insurance verification for and reschedule any ineligible patients
- Review the schedule to ensure all required authorizations are obtained
- Checking incoming and outgoing fax status
- Ensure all Medical records request get to the correct department for processing
- Maintain a clean work/ waiting area, restock business cards for all doctors
- Take messages to send tasks to technicians when needed
-
Check out patients
- Make sure all doctor's orders are complete
- Verify that correct insurance has been added to encounter
- Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
- Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
- Offer dark glasses for dilated patients
EXPERIENCE:
Minimum:
- High School Diploma (or its equivalent)
- 2 years of experience in the medical field front office
- Experience working with the public.
Preferred:
- Over 2 years and up to and including 5 years of experience.
- Experience in medical reception and customer service.
KNOWLEDGE, SKILLS, ABILITIES:
- Computer literate.
- Ability to type 25 wpm.
- Working knowledge of general office duties.
- Working knowledge of contracted insurance plans.
- Good verbal and written communication skills.
- Good telephone skills.
- Customer service oriented.
- Task-oriented.
- Ability to work in a fast-paced environment.
Work Environment
This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patents.
Physical Demands
The employee is required to stand and use both hands for typing for extended periods of time; Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.
Travel
This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.
People with a criminal record are encouraged to apply.
The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.
KEY RESPONSIBILITIES:
- Greet patients upon arrival
- Answer phone by 3rd ring
-
Check-in patients
- Verify all information is correct in demographics for all patients
- Obtain/ scan insurance and identification cards
- Make sure all authorizations are put in system
- Process new patient information packets
- Add PCPs to all patients' charts
- Post monies/batch reconciliation
- Put up fee tickets promptly
- Communicate with the staff and patients regarding wait times/ delays in the clinic
- Scan in documents (outside medical records/ consents/ all pertinent information)
- Appointment confirmations
- Appointment reschedules when needed
- Request authorizations
- Review the schedule to ensure all requested testing appointments have been kept
-
Insurance verification / Eligibility (HMO, PPO, and Vision Plans)
- Review scheduled/ insurance verification for and reschedule any ineligible patients
- Review the schedule to ensure all required authorizations are obtained
- Checking incoming and outgoing fax status
- Ensure all Medical records request get to the correct department for processing
- Maintain a clean work/ waiting area, restock business cards for all doctors
- Take messages to send tasks to technicians when needed
-
Check out patients
- Make sure all doctor's orders are complete
- Verify that correct insurance has been added to encounter
- Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
- Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
- Offer dark glasses for dilated patients
EXPERIENCE:
Minimum:
- High School Diploma (or its equivalent)
- 2 years of experience in the medical field front office
- Experience working with the public.
Preferred:
- Over 2 years and up to and including 5 years of experience.
- Experience in medical reception and customer service.
KNOWLEDGE, SKILLS, ABILITIES:
- Computer literate.
- Ability to type 25 wpm.
- Working knowledge of general office duties.
- Working knowledge of contracted insurance plans.
- Good verbal and written communication skills.
- Good telephone skills.
- Customer service oriented.
- Task-oriented.
- Ability to work in a fast-paced environment.
Work Environment
This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patents.
Physical Demands
The employee is required to stand and use both hands for typing for extended periods of time; Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.
Travel
This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.
People with a criminal record are encouraged to apply.
Patient Support Representative Jobs by Experience Level
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Find JobsPatient Support Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in patient support representative jobs.
- High school diploma or equivalent with one or more years of patient-facing or customer service experience
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of insurance verification, prior authorization, and benefits investigation processes
- Strong written and verbal communication skills for patient and provider outreach
- Experience handling high call volumes in a healthcare or customer service environment
- Familiarity with HIPAA privacy rules and patient confidentiality requirements
Tips for Your Patient Support Representative Job Search
Tailor your resume to each setting
Hospitals, specialty pharmacies, and insurance companies each want different things. A resume for a specialty pharmacy role should emphasize medication adherence outreach and copay assistance programs, while a hospital system role needs patient intake and insurance verification front and center.
Get your CPC or CPAR credential first
Many patient support representative postings list a Certified Patient Care Associate or Certified Patient Access Representative credential as preferred. Earning one before you apply puts you ahead of candidates with similar experience but no formal certification, especially at larger health systems.
Apply early to roles that fit
Migrate Mate lists patient support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Read job descriptions for specific disease areas
Many patient support representative roles are built around a single therapeutic area like oncology, rare disease, or diabetes. Calling out relevant experience with that patient population in your cover letter, even from a clinical or administrative adjacent role, signals you understand the patient journey.
Prepare for scenario-based interview questions
Interviewers for these roles frequently use situational prompts: how you handled a frustrated patient, navigated a denied insurance claim, or managed a high-volume call queue. Rehearse two or three specific examples from past work before every interview.
Negotiate for shift flexibility, not just pay
Patient support roles often run evening or weekend shifts to cover patient time zones. When you receive an offer, clarify the schedule rotation upfront and negotiate your preferred shift before accepting, since schedule changes are harder to renegotiate after your start date.
Patient Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient support representatives?
The most active employers for patient support representatives right now are PeaceHealth, Uniguest, and Azul Vision, and the most openings are in California, Oregon, and New York, based on current listings on Migrate Mate as of November 2026. Specialty pharmacy networks and large health systems consistently post the highest volume of these roles year-round.
How many patient support representative jobs are remote?
About 29% of patient support representative openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on phone and digital communication rather than in-person patient contact. Roles centered on prior authorization support, hub services, and insurance benefits investigation tend to offer the most remote flexibility.
How do you become a patient support representative?
Start by building a foundation in customer service or healthcare administration, ideally in a clinical office, call center, or insurance setting. Earning a Certified Patient Access Representative credential strengthens your application. From there, target entry-level postings at specialty pharmacies, health systems, or pharmaceutical hub services, where most hiring managers are willing to train candidates who show strong communication skills and attention to detail.
Can you get hired as a patient support representative with little experience?
Yes, many employers hire candidates with limited direct experience if you can demonstrate transferable skills. Retail pharmacy technician work, medical reception, insurance call center experience, or even high-volume customer service roles all translate well. Highlighting experience with de-escalation, data entry accuracy, and empathetic communication is more persuasive than length of experience alone.
What does the patient support representative interview process look like?
Most hiring processes include an initial phone screen focused on availability and basic background, followed by one or two video or in-person interviews with a hiring manager or team lead. Expect scenario-based questions about handling upset patients, navigating insurance denials, or managing competing priorities. Some employers add a short role-play exercise simulating a patient call before extending an offer.
Where can I find and apply to patient support representative jobs?
You can find and apply to patient support representative jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits your experience, location preference, and target setting.
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Find roles that match your experience and apply in just a few clicks.
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