People Operations Manager Jobs in Chicago, IL

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West Monroe is looking for an HR Systems Technical Manager to join our Information Technology (IT) team. This individual will lead design, configuration, and automation work across West Monroe’s technology ecosystem, with a primary focus on Workday and its downstream HR platforms. The ideal candidate will have a blend of technical experience managing HRIS workflows and integrations, as well as proven expertise building relationships with stakeholders, and supporting project requirements intake and internal roadmap delivery. Prior experiencing leading or managing others will be important, as this team member will be expected to more direct reports within the first year.

As an HR Systems Technical Manager, you will be responsible for building AI & Automation processes and integrations within, and between, our off-the-shelf SaaS products. This role requires a strong focus on stakeholder management, a self-starter mindset, and a willingness to learn and try new things. Within an Agile Scrum team, you will work alongside a team of technical experts to maintain key integrations and process automations, all while learning and growing professionally. This role involves helping build and deliver on technical roadmaps, monitoring success of existing processes, troubleshooting and resolving integration/automation bugs, and sharing best practices across the IT Talent & Productivity team.

This is an exciting role that will perfectly suit an individual looking to push the boundaries of their knowledge and act with urgency to enhance and build processes that support our Talent and HR Operations teams. You will thrive in this role if you possess a combination of technical and functional skills, along with the drive and desire to be deeply involved in growing the business.

Key Responsibilities

• Assist with the continued buildout and delivery of the internal Talent Automation & AI roadmap, supporting, redesigning, and implementing net-new processes to support business needs
• Engage key stakeholders to gather, understand, and define business requirements, building the relationships needed to deepen cross-functional collaboration and understanding
• Develop and maintain low-code Workday inbound/outbound integrations, journeys, and business processes
• Analyze, design, develop, and implement process automations, workflows, and integrations across tools such as Workday, Greenhouse, ServiceNow, ChatGPT, and more
• Manage, coach, and develop IT Talent technical team members, including assigning work, supporting delivery quality, and providing formal and informal feedback to drive career growth
• Collaborate with other Shared Services departments and corporate IT teams to ensure solutions meet business requirements and fulfill acceptance criteria
• Act as subject matter expert and owner of all Talent-related Moveworks plug-ins, including discovery, testing, low-code configuration, change management, and sustainment
• Work proactively to remove technical debt by implementing scalable, low-customization solutions and platform-native capabilities, where possible
• Build working knowledge of the ServiceNow HRSD and ITSM ecosystem, with an end goal of effectively supporting the tool and leveraging it to deliver on the IT Talent roadmap
• Identify and create inventory of process best practice gaps, while maintaining accessible, updated system documentation
• Support and serve as technical lead for vendor SaaS tool implementations and deprecations
• Plan and coordinate UAT, regression testing, and release validation to ensure systems operate correctly in current and future environments

Qualifications

• Bachelor’s degree in computer science, business management, Information Technology, Human Resources, or similar preferred
• 3+ years of technical experience supporting Workday modules
• Demonstrated ability to push toward clarity and results while balancing the need for effective cross-team collaboration
• Experience working with HR products and suites, i.e. Workday, Greenhouse, other HRIS systems
• Familiarity administrating AI features in SaaS platforms and supporting AI governance best practices for enterprise HR systems
• Experience managing others in a corporate environment and the ability to mentor, coach, train, and support direct reports
• Excellent written and oral communication skills – must be able to work well and communicate effectively with technical and non-technical resources
• Experience working in an Agile Scrum sprint-based environment; understanding of Agile Scrum methodology concepts, techniques, and ceremonies strongly preferred
• Ability to multi-task and demonstrate a desire and willingness to learn new HR platforms, evaluate platform-native capabilities, and apply them to business process improvement
• Ability to analyze, document, understand, and prioritize business needs
• Work experience in management/technology consulting or professional services industries preferred

Based on pay transparency guidelines, the salary range for this role is listed below.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Location: Chicago

Salary Range: $141,500 - $166,000 USD

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.