Product Operations Specialist Jobs in Washington, DC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a technically fluent and strategically minded Backend Capability Product Specialist to own the backend platform, API ecosystem, and third-party integration layer of our SaaS product suite. This role sits at the intersection of engineering, business strategy, and market intelligence — driving the development of scalable, interoperable systems that power both internal capabilities and external partner integrations.

The ideal candidate combines deep SaaS platform expertise with a data-driven approach to prioritization — balancing market trends, ROI potential, and customer needs to build a backend that is a competitive differentiator. Experience with Healthcare technology, EHR/EMR systems, and health data interoperability standards is highly valued.

Expectations For The Role

Backend Platform & API Strategy

• Own the product roadmap for backend systems, APIs, and data platform capabilities
• Define API design standards, versioning strategies, and developer experience (DX) principles
• Drive the vision for a scalable, event-driven microservices architecture in collaboration with engineering leads
• Establish and govern API governance frameworks including authentication, rate limiting, and SLA commitments

Product Integrations & Ecosystem

• Lead strategy and execution for third-party integrations, partner APIs, and marketplace ecosystem development
• Identify and prioritize integration opportunities with EHR/EMR platforms (Epic, Cerner, athenahealth, etc.), payer systems, and health data networks
• Collaborate with technical architects to evaluate and adopt interoperability standards:
  • HL7 FHIR R4 / R4B
  • SMART on FHIR
  • Direct Messaging / TEFCA / QHIN participation
• Manage the integration roadmap from vendor evaluation through production go-live and ongoing lifecycle management

Market Intelligence & Capability Vision

• Monitor and synthesize healthcare technology market trends, regulatory shifts (ONC, CMS), and competitive landscape to inform the backend roadmap
• Evaluate emerging capabilities — including commercial AI model APIs (Google Gemini, Anthropic Claude, OpenAI GPT), generative AI integration, and real-time data streaming — and translate them into business-ready features
• Build ROI-based business cases for platform investments, with quantified impact projections tied to revenue, retention, or efficiency
• Partner with Sales, Customer Success, and pre-sales teams to understand unmet integration and API needs from the market

Cross-Functional Leadership

• Serve as the primary product owner embedded with backend engineering squads — running sprint planning, backlog grooming, and stakeholder reviews
• Translate complex technical requirements into clear, actionable product specs, user stories, and acceptance criteria
• Act as the internal API product evangelist, enabling internal teams to leverage platform capabilities effectively
• Define and track platform KPIs: API adoption, uptime, latency, integration success rates, and developer satisfaction

REQUIRED QUALIFICATIONS

• At least 7 years of product management experience
• 4+ years focused on backend systems, APIs, or platform products
• Proven track record delivering SaaS platform features at scale — ideally in a B2B or enterprise context
• Deep understanding of RESTful API design, webhooks, async messaging, and modern integration patterns
• Hands-on experience with API management platforms (e.g., Apigee, AWS API Gateway, Kong, MuleSoft)
• Strong ability to build investment cases grounded in ROI modeling, market sizing, and competitive differentiation
• Demonstrated experience leading API or platform product strategy — not just execution
• Comfortable reading technical documentation, reviewing API specs (OpenAPI/Swagger), and participating in architectural discussions

PREFERRED QUALIFICATIONS

• Experience working in Agile/Scrum environments with engineering teams
• Excellent written and verbal communication skills with the ability to tailor messaging from C-suite to engineering
• Familiarity with EHR/EMR platforms such as Epic, Oracle Health (Cerner), Athenahealth, or Meditech
• Working knowledge of HL7 FHIR, CDA/C-CDA, and healthcare data interoperability frameworks
• Understanding of HIPAA, 21st Century Cures Act, and ONC information-blocking rules as they relate to API and data access obligations
• Experience building or integrating with health information networks (HIEs, QHINs, or TEFCA participants)
• Prior work with clinical workflows, care coordination platforms, or revenue cycle management (RCM) systems

EDUCATION

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.