Product Operations Specialist Jobs in Kansas City, MO

The Institution Banking Shared Services Product Owner sets direction and is accountable for the end-to-end performance and evolution of a portfolio of products and capabilities supporting complex institutional financial services operations. The portfolio may include Payments, Trades, Reconciliation, Workflow, Corporate Actions and Income, Data, Bond Operations, and Transfer Agency capabilities.

This experienced product leader translates business, operational, client, risk, and technology needs into a clear product vision, roadmap, and prioritized delivery plan. The role owns product outcomes across discovery, design, delivery, implementation, and ongoing performance; connects work across upstream and downstream processes and systems; and leads through influence across business, operations, technology, and control partners.

How you’ll spend your time:

• Define and communicate product vision, strategy, outcomes, and multi-year roadmaps aligned with Institutional Banking priorities and enterprise objectives.
• Own the product lifecycle for assigned capabilities, from opportunity assessment and business case through requirements, delivery, implementation, adoption, and ongoing improvement.
• Engage business and operational partners, users, clients, and technology teams to understand needs, pain points, service expectations, and market or industry developments; translate findings into measurable product outcomes.
• Maintain and prioritize the product backlog. Develop clear epics, features, acceptance criteria, and requirements, and ensure delivery teams understand the intended business and operational results.
• Lead cross-functional planning and execution across product partners, technology, operations, implementation, service, risk, compliance, legal, finance, and other stakeholders as appropriate. Resolve trade-offs, dependencies, and escalations to maintain progress toward agreed outcomes.
• Assess impacts across related processes, products, platforms, data, and upstream and downstream systems before recommending or approving product changes.
• Establish product performance measures and review them regularly, including service quality, operational efficiency, client or user experience, adoption, risk, and financial measures as appropriate. Use results to guide prioritization and continuous improvement.
• Develop business cases, recommendations, and decision materials that explain expected value, costs, risks, dependencies, and implementation considerations.
• Ensure product requirements and changes account for applicable policies, procedures, controls, regulatory obligations, data standards, and resiliency expectations; partner with control functions to identify and address gaps.
• Coordinate readiness for product launches and material changes, including operating procedures, training, communications, support models, documentation, and transition to ongoing operations.
• Manage product-related vendor and third-party considerations where applicable, partnering on due diligence, performance oversight, issue resolution, and relationship reviews.
• Establish effective forums and communications that create transparency on product strategy, roadmap decisions, delivery progress, performance, risks, and outcomes.
• Serve as a product subject matter expert for business partners and support product education, adoption, issue resolution, and business development activities as appropriate.
• Monitor industry practices, emerging technologies, and competitive or regulatory developments relevant to the product portfolio; recommend opportunities to improve or extend product capabilities.
• Lead through influence, build alignment across diverse stakeholder groups, and promote a culture of accountability, sound decision-making, and continuous improvement.

We’re excited to talk with you if:

• Bachelor’s degree in business, finance, technology, or a related field, or equivalent combination of education and experience.
• 6+ years of relevant experience in product management, product ownership, financial services, banking operations, or a related field.
• Demonstrated experience setting product direction and translating strategy into roadmaps, prioritized backlogs, and delivered outcomes.
• Experience leading complex, cross-functional initiatives involving business and technology teams, multiple processes or systems, and competing priorities.
• Demonstrated ability to evaluate business needs, operational impacts, risks, dependencies, and financial or service outcomes to make sound product decisions.

This position was posted on 11/10/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$98,208 - $144,705

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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