Product Specialist Jobs in Boston, MA
Product Specialist jobs in Boston are in strong demand, with openings concentrated in the Seaport District, Kendall Square, and the Back Bay across medtech, biotech, software, and financial services. Employers actively hiring include FCM, JCB, and Ptc. Find a role that fits below and apply directly.
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Showing 5 of 11+ Product Specialist jobs
Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
Berxi is the small commercial team within BHSI. We’re all about driving digital innovation within the small commercial insurance space by leveraging technology to make insurance simple and affordable for professionals and small businesses. If you constantly strive for excellence, and want to be a part of a collaborative, fast-paced, and energetic team – then Berxi is for you.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history.
Job Opportunity:
BHSI has an exciting opportunity for an Associate Product Specialist in Berxi. As an Associate Product Specialist on our Customer Support Team, you will be responsible for providing exceptional service to both prospective and existing Berxi customers on the phone and through our digital channels. We’re looking for a problem solver who will advocate for our customers and brand. Furthermore, you will contribute directly to improving the Berxi experience by providing constant voice-of-the-customer and user experience feedback.
The team you will be a part of focuses on exceeding customer expectations and building our business. We don’t obsess over metrics. Instead, we focus on doing the right thing and doing right by our customers.
Duties & Responsibilities:
- Develop an expertise in small commercial insurance, including but not limited to, small business liability insurance products (including general liability, professional liability, and malpractice).
- Educate and support our customers and prospects through a variety of channels, including voice, email, and chat based on their needs.
- Drive on-going customer experience improvements by continuously surfacing customer feedback and advocating for operational enhancements.
- Understand, create, and distribute regulatory notices.
Qualifications, Skills & Experience:
- Self-starter who is comfortable operating with some ambiguity in their day-to-day.
- Passion for leveraging technology to deliver a better insurance experience to our customers.
- Positive attitude and willingness to receive and incorporate feedback.
- Excitement to learn, understand, and explain insurance concepts and products.
- Problem solver who is an advocate for our prospects, customers, and the Berxi brand, with a strong attention to detail.
- Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities at the same time.
- Strong written and verbal communication skills.
- Adaptability to varying customer personality types and situations.
- Energized by being a part of a fast-paced and dynamic work environment.
- Some experience in customer-facing role is required. Insurance sales or agency experience a plus.
- Comfort interacting with all teammates, including senior management.
- An active Property & Casualty License in at least one state is preferred. Without one, a candidate must be willing to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI).
- Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
- This is a full-time in office position located in Downtown Boston, MA.
BHSI Offers:
- A competitive package and exciting growth opportunities for career-oriented teammates.
- A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
- A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
- Benefits that support your life and well-being, which include:
- Comprehensive Health, Dental and Vision benefits
- Disability Insurance (both short-term and long-term)
- Life Insurance (for you and your family)
- Accidental Death & Dismemberment Insurance (for you and your family)
- Flexible Spending Accounts
- Health Reimbursement Account
- Employee Assistance Program
- Retirement Savings 401(k) Plan with Company Match
- Generous holiday and Paid Time Off
- Tuition Reimbursement
- Paid Parental Leave
The base salary range for this position in Boston is $50,000 to $55,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.
Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
Berxi is the small commercial team within BHSI. We’re all about driving digital innovation within the small commercial insurance space by leveraging technology to make insurance simple and affordable for professionals and small businesses. If you constantly strive for excellence, and want to be a part of a collaborative, fast-paced, and energetic team – then Berxi is for you.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history.
Job Opportunity:
BHSI has an exciting opportunity for an Associate Product Specialist in Berxi. As an Associate Product Specialist on our Customer Support Team, you will be responsible for providing exceptional service to both prospective and existing Berxi customers on the phone and through our digital channels. We’re looking for a problem solver who will advocate for our customers and brand. Furthermore, you will contribute directly to improving the Berxi experience by providing constant voice-of-the-customer and user experience feedback.
The team you will be a part of focuses on exceeding customer expectations and building our business. We don’t obsess over metrics. Instead, we focus on doing the right thing and doing right by our customers.
Duties & Responsibilities:
- Develop an expertise in small commercial insurance, including but not limited to, small business liability insurance products (including general liability, professional liability, and malpractice).
- Educate and support our customers and prospects through a variety of channels, including voice, email, and chat based on their needs.
- Drive on-going customer experience improvements by continuously surfacing customer feedback and advocating for operational enhancements.
- Understand, create, and distribute regulatory notices.
Qualifications, Skills & Experience:
- Self-starter who is comfortable operating with some ambiguity in their day-to-day.
- Passion for leveraging technology to deliver a better insurance experience to our customers.
- Positive attitude and willingness to receive and incorporate feedback.
- Excitement to learn, understand, and explain insurance concepts and products.
- Problem solver who is an advocate for our prospects, customers, and the Berxi brand, with a strong attention to detail.
- Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities at the same time.
- Strong written and verbal communication skills.
- Adaptability to varying customer personality types and situations.
- Energized by being a part of a fast-paced and dynamic work environment.
- Some experience in customer-facing role is required. Insurance sales or agency experience a plus.
- Comfort interacting with all teammates, including senior management.
- An active Property & Casualty License in at least one state is preferred. Without one, a candidate must be willing to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI).
- Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
- This is a full-time in office position located in Downtown Boston, MA.
BHSI Offers:
- A competitive package and exciting growth opportunities for career-oriented teammates.
- A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
- A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
- Benefits that support your life and well-being, which include:
- Comprehensive Health, Dental and Vision benefits
- Disability Insurance (both short-term and long-term)
- Life Insurance (for you and your family)
- Accidental Death & Dismemberment Insurance (for you and your family)
- Flexible Spending Accounts
- Health Reimbursement Account
- Employee Assistance Program
- Retirement Savings 401(k) Plan with Company Match
- Generous holiday and Paid Time Off
- Tuition Reimbursement
- Paid Parental Leave
The base salary range for this position in Boston is $50,000 to $55,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.
Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
See All 11 Product Specialist Jobs in Boston
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Find Product Specialist JobsProduct Specialist Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software
- Marketing & Advertising
- Banking & Financial Services
Product Specialist Jobs in Boston: Frequently Asked Questions
How do I get a product specialist job in Boston?
Focus your search on Boston's strongest hiring sectors: medtech and life sciences companies clustered around the Longwood Medical Area, software and SaaS firms in Kendall Square, and financial services firms in the Financial District and Back Bay. Candidates who demonstrate hands-on product knowledge, cross-functional collaboration experience, and familiarity with Boston's innovation-driven culture stand out. Networking through local industry meetups and professional groups in these districts also helps.
Which companies hire product specialists in Boston?
Employers hiring product specialists in Boston right now include FCM, JCB, and Ptc, based on current listings on Migrate Mate as of July 2026. Boston's hiring base skews heavily toward life sciences, health tech, enterprise software, and financial services firms, ranging from established corporations to well-funded growth-stage startups.
Are there remote product specialist jobs in Boston?
Yes, though availability depends on the role: desk-based and analytical product specialist positions are more remote-friendly, while lab-facing, hardware, or client-site roles typically require in-person presence. About 75% of product specialist openings tied to Boston are remote or hybrid as of July 2026, with hybrid arrangements most common at software and financial services firms in the Seaport and Back Bay.
How can I get a product specialist job in Boston with little or no experience?
The most realistic entry path in Boston is targeting associate or junior product specialist roles at growth-stage startups in Kendall Square or the Seaport, where smaller teams hire candidates who show initiative over credentials. Sales associate, customer success, or technical support roles at Boston-area medtech and SaaS companies frequently serve as stepping stones. A strong grasp of the product domain, a portfolio of self-initiated projects, or a co-op from a Boston-area university gives early-career candidates a concrete edge.
Which industries hire the most product specialists in Boston?
The sectors hiring the most product specialists in Boston are Technology & Software, Marketing & Advertising, and Banking & Financial Services, based on current listings on Migrate Mate as of July 2026. Boston's concentration of world-class hospitals, biotech campuses, and fintech firms creates sustained local demand for product specialists who can bridge technical and commercial functions.
Related Jobs in Massachusetts
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