Product Specialist Jobs in Boston, MA

Key Responsibilities may include:

• Support the successful launch of new features by facilitating alignment across teams and sharing information to foster internal readiness.

• Develop compelling, clear, customer-centric messaging for new product features and launches by coordinating and drafting stakeholder communications

• Manage the go-to-market feature portfolio to support on-time delivery by coordinating launch plans and tracking deadlines.

• Represent the team in industry engagements, contributing to speeches, presentations, and panels that elevate the FedNow brand.

• Organize and lead webinars and training sessions, ensuring impactful delivery and customer follow-up.

• Develop and update learning resources—guides, tutorials, FAQs, and web content—that empower customers and stakeholders and ensure consistency and clarity across all platforms.

• Research customer personas and competitive landscape to inform and refine messaging strategies.

• Identify, implement and scale operational process improvements within the business development team.

Qualifications

• Bachelor’s degree and 3-5 years’ experience in marketing, product support, business development, operations, or project coordination.

• Strong written and verbal communication skills, with a talent for translating complex concepts into accessible content and communicating with a variety of stakeholders

• Strong organizational skills and attention to detail, with demonstrated project management skills, including the ability to move projects forward independently and on time.

• Hands-on and execution oriented

• Comfortable navigating ambiguity with a proactive approach to problem-solving and a willingness to figure things out

• Eagerness to contribute fresh ideas and drive meaningful outcomes as part of a dynamic team.

• Creative, strategic thinker, who thrives in collaborative environments

• Developing business acumen with strong interpersonal skills

• Knowledge of the payment landscape a plus

LOCATION:

SALARY:

The Federal Reserve believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. Whether you’re developing into the job or are a more seasoned candidate, we aim to pay competitively. The salary range for this position is $118,100-$177,100. If you reside outside of the 1st District (Boston), you may be hired by your local Federal Reserve District and compensation will follow Hiring District's range and policy.

The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.

The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.

All applicants must have resided in the United States for at least three (3) years.