Product Support Specialist Jobs in Grand Rapids, MI

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

Supports and enables the sales representatives and product managers to reach and exceed company goals. In this role you will have the opportunity to develop a deep knowledge of the products within your scope of responsibility. Day-to-day work will include fulfilment of cross-references, sending samples, tracking orders, checking inventory, supporting trade shows and more! This position sets the candidate up for success in the medical device sales industry. This role may have the opportunity to partner with cross-functional stakeholders including international, OEM, distribution, strategic accounts, and acute care sales groups.

POSITION QUALIFICATIONS

Qualifications:

• Excellent analytical and negotiation skills.
• Demonstrated written and oral communications skills including ability to speak effectively in front of large groups of people.
• Excellent organizational skills.
• Ability to handle multiple tasks and projects.
• Strong word processing and spreadsheet skills are essential.
• Driven to meet deadlines with accurate, quality work.

Knowledge: Acquired through education, certifications, training, experience.

• Provides sales support to Field Sales Representatives regarding fact finding, information gathering, customer site visits, customer sales calls.
• Collect, analyze and maintain an up-to-date library of competitive product information.
• Provide sales training on assigned products, as required.
• Participate in customer visits as requested.
• Coordinate orders with customer service.
• Provide unparalleled sales support by answering questions and resolving account manager/customer questions.
• Provide sales force with competitive and technical data on a timely basis.
• Accountable for all record keeping as appropriate and in accordance with AirLife specifications.
• Other general and specified duties may be assigned, consistent with the company’s goals, objectives and interests.

Level of Experience:

• 1+ years of related professional experience preferred.
• Recent college graduates with applicable experience are encouraged to apply.

Level of Education:

Bachelor’s degree in Marketing, Sales, Advertising, Business, or related field strongly preferred.

Travel:

30-50%. Job location: Grand Rapids, MI

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.