Program Manager Jobs in Nashville, TN

DESCRIPTION

Amazon Workplace Health & Safety’s (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well being. To support this focus area, Amazon is seeking a Senior Program Manager for the WHS Central Programs Team (CPT) to lead safety projects from ideation through network deployment using the Project Bolster Framework. In this role, you will dive deep into operations processes; identify risks through data and first-hand experience; build programs and improve processes to eliminate risks; and influence operations to sustain a culture of safety.

This role requires you to operate effectively in ambiguous environments structuring complex problem spaces, defining project scope and success criteria, and building clear narratives when inputs are incomplete. You will own end-to-end project delivery across multiple Business Units (BUs) and geographies, managing concurrent workstreams through Proof of Concept, Pilot, and Network Deployment phases. The role demands strong execution rigor: managing vendor relationships, purchase orders, site deployments, and cross-functional dependencies against tight timelines.

You will influence without authority; earning trust with cross-functional partners including Operations, Amazon Fulfillment Technologies (AFT), Amazon Robotics (AR), Engineering Services, Global Procurement (GPO), and WHS field teams to drive alignment and secure resources. You will communicate proactively through written narratives, tollgate reviews, and stakeholder updates, translating data into actionable insights for audiences ranging from site-level associates to senior leadership.

A critical dimension of this role is process improvement. You will identify inefficiencies, document lessons learned, create mechanisms that the broader team adopts, and contribute to the continuous refinement of CPT's project management standards. You will use FMEA, process maps, value stream maps, and decision matrices to surface risks and drive evidence-based decisions.

This position requires travel up to 25%, when needed (and with appropriate health and safety conditions).

Key job responsibilities

• Own full project lifecycle from ideation through network deployment, including tollgate preparation, narrative development, entitlement submission, and project closure
• Develop and maintain project plans (waterfall gantt), deployment schedules, and vendor Scopes of Work with clear milestones and accountability
• Manage vendor relationships including 3PL labor coordination (3-5x/week cadence), material supplier engagement, Avetta compliance, and Coupa PO management
• Produce clear, data-backed written narratives for tollgate reviews, MBR/WBR read-outs, and escalation documents; anticipate questions and address them preemptively
• Identify and implement process improvements that reduce cycle time, eliminate rework, and create reusable playbooks for future deployments

About the team

The WHS Central Programs team is on a mission to engineer risk out of Amazon's operations. We are a ~160-person global team united by a single goal: delivering the highest-impact safety improvements in the network through smart capital investment and disciplined program execution.

We operate at the intersection of Operations, Engineering, and WHS, which means our work is technically complex, organizationally demanding, and deeply meaningful. Every dollar of capital we deploy, every engineering control we install, translates directly into safer outcomes for the associates who power Amazon's fulfillment network.

BASIC QUALIFICATIONS

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in Engineering, Operations, Business Administration, or Safety.

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

LOCATION

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually