Entry Level Quality Analyst Jobs
New grad quality analyst jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship work can matter more than a long resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Manufacturing, with employers like Capital Insurance, Lonza, and Bossard hiring at this level now.
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Showing 5 of 47+ Entry Level Quality Analyst jobs
Call Center Quality Assurance Analyst
Location: Fayetteville
Type: Full-time
Job Summary
The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Listen to and evaluate customer service calls using established quality standards and scorecards.
- Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
- Identify strengths and areas for improvement in employee performance.
- Provide detailed feedback and coaching recommendations to supervisors and agents.
- Document quality monitoring results and maintain accurate records.
- Track quality trends and identify recurring service issues or training needs.
- Prepare quality assurance reports and performance summaries for management. Work closely with training and operations teams to improve customer service effectiveness.
Eligibility Requirements
- Previous experience in a call center, customer service, or quality assurance role.
- Financial or banking experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong listening and analytical skills.
- Excellent verbal and written communication skills.
- Ability to provide constructive feedback in a professional manner.
- Proficiency with call center software, CRM systems, and Microsoft Office applications. Ability to maintain confidentiality and handle sensitive information.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Call Center Quality Assurance Analyst
Location: Fayetteville
Type: Full-time
Job Summary
The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Listen to and evaluate customer service calls using established quality standards and scorecards.
- Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
- Identify strengths and areas for improvement in employee performance.
- Provide detailed feedback and coaching recommendations to supervisors and agents.
- Document quality monitoring results and maintain accurate records.
- Track quality trends and identify recurring service issues or training needs.
- Prepare quality assurance reports and performance summaries for management. Work closely with training and operations teams to improve customer service effectiveness.
Eligibility Requirements
- Previous experience in a call center, customer service, or quality assurance role.
- Financial or banking experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong listening and analytical skills.
- Excellent verbal and written communication skills.
- Ability to provide constructive feedback in a professional manner.
- Proficiency with call center software, CRM systems, and Microsoft Office applications. Ability to maintain confidentiality and handle sensitive information.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
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Who's Hiring
Top Industries Hiring
- Technology & Software10
- Healthcare & Medical Services5
- Manufacturing4
- Consulting & Professional Services4
- Insurance3
Entry Level Quality Analyst Jobs: Frequently Asked Questions
How do I get an entry level quality analyst job?
Start by building hands-on experience through internships, coursework projects, or volunteer quality work you can discuss in interviews. Employers at this level look for familiarity with quality control concepts, attention to detail, and basic data documentation skills. Certifications like CSSGB or CQI foundations can give new candidates an edge, and tailoring your resume to mirror the exact language in each job posting helps you clear applicant tracking systems.
Which companies hire entry level quality analysts?
Companies hiring entry level quality analysts right now include Capital Insurance, Lonza, and Bossard, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a wide range of employers, including manufacturers, healthcare organizations, technology firms, and consumer goods companies that maintain active quality assurance teams and regularly bring in new graduates to support compliance and inspection workflows.
Are there remote entry level quality analyst jobs?
Yes, though on-site roles are still common at this level given the hands-on nature of quality work. About 45% of entry level quality analyst openings are remote or hybrid as of August 2026, concentrated in industries like software, data services, and regulated healthcare where quality review and documentation can happen digitally. Checking the work setting filter on Migrate Mate helps you target the format that works for you.
Are these new grad quality analyst jobs?
Yes. These listings include new grad, recent graduate, and junior quality analyst roles alongside other entry level openings. A posting is typically new-grad friendly when it welcomes zero to two years of experience, counts internships or academic project work toward the requirement, or explicitly invites candidates with a relevant portfolio. If the posting does not require prior full-time employment, it is generally open to new grads making their first move into quality assurance.
Which industries hire the most entry level quality analysts?
Entry Level quality analyst roles concentrate in Technology & Software, Healthcare & Medical Services, and Manufacturing, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because they operate under regulatory frameworks, production standards, or customer satisfaction requirements that create consistent demand for analysts who can support inspection, reporting, and process improvement from day one.