Quality Assurance Intern Jobs in New Hampshire

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The National Center for START Services® (NCSS) Adjunct Quality Assurance Specialist provides 15- 20 hours/week of monitoring, certification support, and continuous improvement across NCSS and START programs, working under the direction of Director of Research and Quality Assurance and direct supervision of the Associate Director of Quality Assurance. Adjunct Quality Assurance Specialists work with other members from the QA team, as well as other NCSS departments (Training, Project Facilitation, and Research) to ensure programs maintain fidelity to NCSS standards for START programs and achieve/maintain certification and once certified remain in good standing.

Duties/Responsibilities:

Quality Monitoring and Certification Support (65%)

• Coordinate the systematic, cross-departmental review and updating of all NCSS manuals,
  guides, and written materials in partnership with the Associate Director of Quality Assurance
  and under the oversight of the Director of Quality Assurance.

• Lead document reviews, routine data monitoring, and the provision of technical assistance and consultation to START Programs on key service elements to support successful program
  certification.

• Lead NCSS quality assurance reviews and ensure timely completion of Continuing Education
  (CE) compliance documentation.

• Ensure training content is aligned with current QA expectations, START service standards,
  and identified system needs.

• Serve as Project Facilitator for certified START Programs throughout the program certification
  renewal process (every 2 years), including coordinating required documentation, technical
  assistance, timelines, and communication with program leadership.

• Lead the development and implementation of the START model by supporting clinical
  and programmatic development and fidelity to Quality Assurance standards.

• Identify training needs specific to each program, working collaboratively with NCSS to
  ensure achievement of Coordinator and programmatic competencies.

• Plan and facilitate at least 1 in-person site visits, meetings, and other engagements as
  needed annually for each program assignment.

• Apply Quality Assurance rubrics to guide START program fidelity, identifying and clearly
  communicating areas to address and actionable areas for quality improvement.

• Lead and complete program documentation review, providing constructive and timely
  feedback to support use of START competencies and program adherence to fidelity to
  NCSS Quality Assurance standards.

• Provide consultation and guidance to team members on effective use of START tools
  and documentation.

• Review, assess, and evaluate the START Information Reporting System (SIRS),
  utilizing this data to improve outcomes for START enrollees and the broader IDD-MH
  system, as well as inform evolving program development.

• Facilitate and complete Trainee Performance Evaluations for START program team
  members preparing for Coordinator Certification, and assist START program as needed
  to complete program certification application.

Evaluation, Reporting, and Continuous Improvement (20%)

• Support evaluation and data collection processes to assess START service effectiveness,
  outcome tracking, and program quality.

• Collaborate with the QA and training teams to analyze data trends, identify improvement
  opportunities, and recommend modifications to quality assurance systems.

• Prepare written summaries, reports, and data-informed recommendations for internal and
  external stakeholders.

Professional Standards, Communication & Continuous Learning (15%)

• Maintain current knowledge of START Coordinator Certification requirements (or obtaining
  certification/recertifying within 6 months of hire). Maintain all NCSS training and certification updates.

• Remain informed of revisions to START tools, manuals, and guidance. Provide feedback to
  NCSS leadership to support evolving processes, as requested by supervisor.

• Collaborate with NCSS colleagues across departments to ensure alignment of training, quality assurance, and evaluation efforts.

• Communicate promptly with NCSS leadership regarding program needs, QA and/or facilitation concerns, or emerging issues.

• Within the role of Adjunct Quality Assurance Specialist, engage with START Programs, NCSS leadership, and partner organizations to support relationship-building, communication, and continuous improvement.

• Manage and complete additional duties as assigned by the NCSS Management Team.

Requirements:

Minimum Acceptable Education & Experience:

• Bachelor’s degree in a related field plus experience will be considered.

• Current START Coordinator Certification or ability to renew expired certification or obtain
  certification within 6 months of hire.

• Experience with START program development, consultation, and training in behavioral health, IDD, and related services.

• Experience with maintaining START fidelity standards.

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills, virtual and in-person meeting facilitation, and documentation review skills.

• Ability to work collaboratively across departments, with multiple organizations, and with diverse groups.

• Ability to work within an appropriate remote work environment.

• Ability to travel for in-person training, consultation and technical assistance to support program development timelines.

• Proficiency with in-person and virtual meeting/group facilitation strategies, including the use of Microsoft Teams and Zoom.

Other Requirements:

• Position requires regular national travel, including a minimum of 3 in-person site visits
  annually, with additional travel based on program needs.

Preferred Qualifications:

• Master’s degree in social work, psychology, or related field preferred.

• The ideal candidate will be a certified START coordinator or demonstrate the ability to
  complete START Coordinator Certification or renewal through NCSS provided training.

Compensation Pay Range:

$45/hour

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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