Quality Specialist Jobs in Arkansas
Quality Specialist jobs in Arkansas are in consistent demand, with the strongest concentration in food and beverage processing, defense manufacturing, and healthcare supply chain across central and northwest Arkansas. Little Rock, Fayetteville, and Fort Smith account for the largest share of openings, anchored by employers such as Tyson Foods, Dillard's distribution operations, and Lockheed Martin. The most in-demand specialties are supplier quality auditing, ISO documentation control, and incoming inspection for manufacturing lines. See the openings below and apply to the ones that match your experience.
Find Quality Specialist JobsOverview
Showing 5 of 12+ Quality Specialist jobs
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope:
- Evaluates and develops training needs and specific performance improvement solutions.
- Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met.
- Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review.
- Performs quality related coaching and feedback discussions with call center staff.
- Delivers feedback and/or training that supports consistent processes and performance improvement solutions.
- Communicates an agent’s progress regularly to the agent’s supervisor.
- Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments.
- Participates in projects as assigned.
Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions.
Answers inbound telephone calls, ascertaining customers’ needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed.
- Performs transactions and other customer-driven processes (e.g., account records).
Records changes to customer data and processes in accordance with procedures.
Recommends improvements to the policies and procedures that affect customer service.
- Maintains good punctuality and attendance to work.
- Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities:
- Knowledge of call center principles.
- Knowledge of general banking principles and/or financial services.
- Ability to communicate effectively both verbally and in writing.
- Ability to demonstrate initiative to accomplish work objectives.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
- Ability to demonstrate effective customer service skills.
- Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
- Ability to work extended hours.
- Ability to work effectively in a team environment.
- Ability to maintain attention to detail.
- Ability to demonstrate effective time management skills.
- Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- High school diploma or equivalent required.
- Minimum of six (6) months’ work experience in call center required.
- Minimum of one (1) year supervisory experience preferred.
- Minimum of one (1) year experience performing quality assurance responsibilities preferred.
Operate customary equipment and technology used in a business environment, with or without accommodation.
Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement:
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope:
- Evaluates and develops training needs and specific performance improvement solutions.
- Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met.
- Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review.
- Performs quality related coaching and feedback discussions with call center staff.
- Delivers feedback and/or training that supports consistent processes and performance improvement solutions.
- Communicates an agent’s progress regularly to the agent’s supervisor.
- Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments.
- Participates in projects as assigned.
Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions.
Answers inbound telephone calls, ascertaining customers’ needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed.
- Performs transactions and other customer-driven processes (e.g., account records).
Records changes to customer data and processes in accordance with procedures.
Recommends improvements to the policies and procedures that affect customer service.
- Maintains good punctuality and attendance to work.
- Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities:
- Knowledge of call center principles.
- Knowledge of general banking principles and/or financial services.
- Ability to communicate effectively both verbally and in writing.
- Ability to demonstrate initiative to accomplish work objectives.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
- Ability to demonstrate effective customer service skills.
- Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
- Ability to work extended hours.
- Ability to work effectively in a team environment.
- Ability to maintain attention to detail.
- Ability to demonstrate effective time management skills.
- Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- High school diploma or equivalent required.
- Minimum of six (6) months’ work experience in call center required.
- Minimum of one (1) year supervisory experience preferred.
- Minimum of one (1) year experience performing quality assurance responsibilities preferred.
Operate customary equipment and technology used in a business environment, with or without accommodation.
Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement:
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
See All 12 Quality Specialist Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
Find Quality Specialist JobsQuality Specialist Jobs by City in Arkansas
Where Arkansas roles are concentrated, by current openings.
Quality Specialist Job Market in Arkansas
A snapshot from current Arkansas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Construction & Real Estate
- Government & Public Sector
What Arkansas Employers Look For
The qualifications that appear most often in quality specialist jobs across Arkansas.
- Familiarity with ISO 9001 quality management standards and internal audit processes
- Experience using quality tools such as SPC, FMEA, control plans, and root cause analysis
- Associate or bachelor's degree in quality management, industrial technology, or a related field
- Proficiency with inspection equipment including calipers, gauges, and coordinate measuring machines
- ASQ Certified Quality Technician or Inspector credential preferred by many Arkansas manufacturers
- Ability to read and interpret engineering drawings, specifications, and regulatory documentation
Quality Specialist Jobs in Arkansas: Frequently Asked Questions
How do you become a quality specialist in Arkansas?
Arkansas does not require a state-issued license to work as a quality specialist, so most employers focus on education and credentials instead. An associate or bachelor's degree in quality management, industrial technology, or manufacturing engineering provides the strongest foundation. Earning an American Society for Quality credential such as the Certified Quality Technician or Certified Quality Inspector designation significantly improves competitiveness with Arkansas manufacturers, particularly in food processing, defense, and logistics.
Which companies hire quality specialists in Arkansas?
Employers hiring quality specialists in Arkansas right now include Garver, Bank OZK, and CoorsTek, based on current listings on Migrate Mate as of November 2026. Arkansas's strong food manufacturing and defense contracting sectors mean quality roles appear consistently at both large corporations and mid-size regional producers throughout the state.
Which Arkansas cities have the most quality specialist jobs?
Little Rock, Fayetteville, and North Little Rock have the most quality specialist openings in Arkansas. Northwest Arkansas is driven by Walmart's massive supplier and logistics network along with Tyson Foods' processing facilities, while Little Rock's openings reflect its role as the state's healthcare and government contracting hub, and Fort Smith's manufacturing corridor supports steady demand in industrial quality roles.
Are there remote quality specialist jobs in Arkansas?
Yes, but they're rare. Quality specialist work is largely hands-on, involving physical inspection, production floor audits, and direct equipment handling that cannot be performed remotely. About 0% of quality specialist openings tied to Arkansas are remote or hybrid as of November 2026, and those positions tend to concentrate in supplier quality documentation, quality systems administration, and compliance reporting functions that are primarily desk-based.
How can I get hired as a quality specialist in Arkansas with little or no experience?
The most realistic entry path is applying for a quality inspector or quality technician role at one of Arkansas's large food processing or manufacturing plants, where structured on-the-job training programs are common. Employers such as Tyson Foods and Arkansas-based defense suppliers regularly bring in candidates from adjacent roles such as production operator, line supervisor, or warehouse inspector. Earning an ASQ Certified Quality Technician credential before applying demonstrates initiative and gives candidates without direct quality experience a measurable edge over other entry-level applicants.
Where can I find and apply to quality specialist jobs in Arkansas?
You can find and apply to quality specialist jobs in Arkansas on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your background, experience level, and preferred location, then apply directly to the ones that fit.
See All 12 Quality Specialist Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
Find Quality Specialist Jobs