Remote Broker Manager Jobs
Remote broker manager jobs are open across the U.S. in insurance, mortgage lending, and financial services, at remote-first firms and distributed teams that manage agent networks and partner channels without a central office. Employers hiring remotely right now include Rippling, GHY International, and Clever Care Health Plan. Find a role that fits below and apply directly.
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Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
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Find Remote Broker Manager JobsRemote Broker Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote broker manager jobs.
- Active state insurance license in property and casualty or life and health lines
- Three or more years of experience managing a brokerage team or producer group
- Demonstrated ability to recruit, train, and retain licensed insurance producers
- Proficiency with agency management systems such as Applied Epic or AMS360
- Experience with carrier appointment processes and surplus lines market access
- Bachelor's degree in business, finance, or a related field preferred by most employers
Tips for Your Remote Broker Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote broker manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your remote management results upfront
Remote employers want proof you can manage broker relationships without in-person contact. Lead your resume and cover letter with specific outcomes from distributed or remote work, such as pipeline growth managed entirely through CRM and video calls.
Get licensed before you apply
Many remote broker manager roles in insurance and mortgage require a state license before you can start. Holding an active license removes a common hiring barrier and signals you can begin contributing immediately on a remote team.
Prepare for async-heavy remote interviews
Remote broker manager interviews often include written assessments or async video responses alongside live calls. Practice articulating your management approach clearly in writing, since remote employers use written communication quality as a direct signal of on-the-job performance.
Remote Broker Manager Jobs: Frequently Asked Questions
How do I get a remote broker manager job?
Remote broker manager roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage broker relationships without in-person oversight. Companies hiring remotely screen for experience with distributed teams and pipeline management tools like CRMs. Showing results from previous remote or hybrid roles, and being sharp in async written communication, gives you a clear edge over candidates with no remote experience.
Which companies hire remote broker managers?
Employers currently hiring remote broker managers include Rippling, GHY International, and Clever Care Health Plan, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first insurance carriers, mortgage companies, and fintech firms that manage large networks of agents or partners across the country.
Can you get a remote broker manager job with no experience?
Yes, but remote entry-level broker manager roles are harder to land because employers expect you to operate independently from day one with minimal supervision. Your best path is through smaller remote-first firms or insurtech companies that hire junior managers and pair them with structured onboarding. Demonstrating organized self-management, familiarity with CRM platforms, and strong written communication can substitute for years of direct experience.
Do you need a degree for remote broker manager jobs?
Not always. Remote employers in insurance and mortgage hiring weigh demonstrated results, relevant licensing, and CRM proficiency heavily alongside any formal education. A state insurance or mortgage broker license often matters more than a degree in practice. Candidates who can show a history of managing broker pipelines or agent relationships remotely will frequently move forward regardless of their educational background.
See All 13 Remote Broker Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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