Remote Client Care Manager Jobs
Remote Client Care Manager jobs are in high demand across the U.S., with remote-first firms and distributed teams actively hiring for client-facing leadership roles in healthcare, insurance, financial services, and SaaS. Employers hiring remotely right now include GHY International, Decisely, and RainFocus. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 17+ Remote Client Care Manager jobs
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See All 17 Remote Client Care Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Client Care Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote client care manager jobs.
- Three or more years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage and retain a portfolio of client accounts
- Strong written and verbal communication skills for executive-level client interactions
- Experience resolving escalated client issues and coordinating cross-functional responses
- Bachelor's degree in business, communications, healthcare administration, or a related field
Tips for Your Remote Client Care Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client care manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Demonstrate async client communication skills
Remote client care managers handle most relationship-building through email, chat, and video rather than in-person meetings. Highlight written communication wins in your resume, such as retention outcomes or resolution rates driven through digital channels.
Show CRM fluency in every application
Remote teams depend on platforms like Salesforce, HubSpot, or Zendesk to coordinate client activity without shared office space. Name the specific CRM tools you have used and describe how you used them to manage client pipelines or escalate issues.
Prepare for remote-focused interview questions
Remote hiring managers test for self-direction and communication proactively. Practice answering how you manage client escalations without immediate manager access, how you structure your remote workday, and how you keep distributed stakeholders informed without in-person check-ins.
Remote Client Care Manager Jobs: Frequently Asked Questions
How do I get a remote client care manager job?
Target companies that have already built distributed client teams, such as remote-first insurers, telehealth platforms, and SaaS businesses with dispersed account bases. Remote employers screen heavily for async written communication, self-direction, and the ability to manage client relationships without in-person touchpoints. Demonstrating measurable outcomes from previous client-facing roles and showing fluency in tools like CRMs, ticketing systems, and video conferencing gives your application a clear edge.
Which companies hire remote client care managers?
Companies hiring remote client care managers right now include GHY International, Decisely, and RainFocus, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are most common at remote-first insurers, distributed healthcare organizations, fintech firms, and SaaS companies with geographically spread client bases.
Can you get a remote client care manager job with no experience?
Yes, but remote entry-level client care manager roles are harder to land because employers expect you to manage client relationships independently from day one with minimal in-person oversight. Remote-first startups and telehealth companies are more likely to take a chance on junior candidates. Showing strong written communication, familiarity with CRM platforms, and any client-facing volunteer or freelance work can open the door.
Do you need a degree for remote client care manager jobs?
Not always. Many remote employers care more about demonstrated client relationship skills, CRM proficiency, and a history of measurable client outcomes than a specific credential. That said, healthcare and insurance sectors often prefer candidates with a relevant bachelor's degree, so requirements vary by industry. Strong results from prior client-facing roles frequently carry more weight than formal education alone.
Which industries hire the most remote client care managers?
Remote client care manager roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors hire client care managers remotely because their distributed teams serve customers across multiple time zones and regions, making remote client management both practical and essential.
See All 17 Remote Client Care Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs